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Vivocha

5

Vivocha.com is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

Name
Vivocha
Sito webvivocha.com
Videovimeo.com/...
Periodo di prova gratuitoSì 14 Day Trial
Pricing plans

  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

Launch date
Caratteristiche
Web-based ApplicationSì
IM (Google Talk, Jabber...) integration
Desktop ApplicationsNo
Native mobile applicationNo
Works for customers on mobile devices?Sì We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.
Chat statisticsSì Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.
Multi-siteSì Unlimited Site, Unlimited Widget, Unlimited Services
Multiple operatorsSì Unlimited - All version
Conversation transcriptsSì Transcript - Interaction
Offline messagesSì + Call Me Back Later and Weblead
CobrowsingSì Co-Browsing - Page Pushing - Form Sharing
Visual customizationSì Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button
Visitor detailsSì Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more
Predefined responsesSì Macro, Tags
International supportSì
Clickpath TrackerSì
Transfer to another operatorSì
Custom extensionsSì Full Access to APIs - JavaScript
Proactive chat triggersSì Preconfigured rules or Create your own
Visitor MonitoringSì
Video chatSì
Remote screenshotSì
APISì
Social Networks
Twitter
Facebookfacebook.com/...
Sito webvivocha.com
Livechat & Chatbot
English
Public
Public
2013-12-11 00:36:19
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User reviews and comments

  • ryanwoods on 2013-05-31 19:52:12
    like this

    Super solid platform. And not just chat - video, voice, and a bunch of other cool features.

  • Dom on 2013-02-22 15:28:07
    like this

    Very easy to customize and integrate