Sito web | snapengage.com |
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Video | |
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Number of paid customers | |
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Periodo di prova gratuito | Sì 15 days |
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Pricing plans |
- Business :4 agents - $66/month
- Enterprise : 8 agents - $160/month
- Premier : 15 agents - $460/month
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Launch date | 2008-10-01 |
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Caratteristiche | |
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Web-based Application | Sì |
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IM (Google Talk, Jabber...) integration | |
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Desktop Applications | Sì Through Google-talk and Skype IM clients on both Mac and Windows |
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Native mobile application | No No native app (any Google Talk client or Skype) |
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Works for customers on mobile devices? | Sì |
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Chat statistics | Sì Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration |
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Multi-site | Sì Unlimited in all plans |
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Multiple operators | Sì |
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Conversation transcripts | Sì |
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Offline messages | Sì |
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Cobrowsing | Sì |
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Visual customization | Sì Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan |
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Visitor details | Sì User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. |
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Predefined responses | Sì With shortcuts |
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International support | Sì 26 languages |
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Clickpath Tracker | Sì |
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Transfer to another operator | Sì Transfer easily between agents, tiers and groups |
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Custom extensions | Sì Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... |
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Proactive chat triggers | Sì Proactive chat implementation engages with the visitor on behalf of an agent currently online. |
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Visitor Monitoring | No |
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Video chat | No |
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Remote screenshot | Sì |
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API | Sì |
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Social Networks | |
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Twitter | |
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Facebook | facebook.com/... |
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Sito web | snapengage.com |
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User reviews and comments
Super simple et marche extrêmement bien.
Great features and awesome team.
Awesome stuff!
C'est super