eAssistance Pro Vs zopim

Business > Enterprises > Livechat
2016-10-19 18:37:30
ArChat, LiveChat, eAssistance pro and Zopim comparison
LiveChatArcChat.comeAssistance Pro Live chat SolutionZopimiAdvizeSmartsupp FREE live chat

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

Live chat for small business. Very clean UI. No unnecessary options.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=g88XoQW9V7U
Free trial periodYes 30 days, no credit card required.Yes 14 daysYes 15 days - Try full features, no credit card requiredYes 14 daysYes
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date2002-06-2520152013-01-232010-01-082013-04-01
Web-based ApplicationYes Compatible with all up-to-date browsers.Yes Simplified UI for small businessYesYesYes PHP Web applicationYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-Yes XMPP (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes Windows Platform- Through IM clientsYes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes Free for Android. iOS coming 2016.Yes Web console for mobile devicesNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Works on some mobile devices. HTML5 dashboardYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes fully responsive chat box
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Complete chat statistics with reports and analyticsYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes UnlimitedYes Unlimited site accessYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes no extra charge
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes 10 operators per site for same priceYes Depends upon subscription packageYesYes Unlimited from the Pro planYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes All, missed or none. Also available in DashboardYes Saved both on server and on local systemYesYes Unlimited from the Pro planYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYesYesYes
CobrowsingYes With the use of a 3rd party application.Yes You can see where user is navigatingYesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Screen recording
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettesYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYesYes Graphic design customisation: interface to customize the chat window as you wantYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned responses available, Can be created by both admin and operators.YesYesYes
International supportYes 40+ languages available.Yes 1 click translation to multi languages or custom translationYes 20 LanguagesYesYes Multilingual support: French, English, Spanish and German.Yes Chat support in English, French and Czech
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesNoYesYes Visitor recording
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any momentYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYesYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.No We've noticed it only brings more distraction for our clients.Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...YesYesYesYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes Can see who and where are browsing right nowYes Complete details through ‘visitors’ section from Operator consolesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes
Video chatNo Not available.NoNoNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.No Visitor recording
Remote screenshotYes With the use of a 3rd party application.NoNoNoYes Screen recording
APIYes Open API available.No We've noticed it only brings more distraction.NoYesYes Free APIYes https://developers.smartsupp.com/
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  • 2013-09-06 06:47:35
    2016-10-19 18:37:30
  • Livechat
  • Compare eAssistance Pro Live chat Solution vs Zopim
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