eAssistance Pro Vs zopim

Business > Enterprises > Livechat
2016-08-11 01:39:56
ArChat, LiveChat, eAssistance pro and Zopim comparison
iAdvizeArcChat.comeAssistance Pro Live chat SolutionZopimLiveChatSmartsupp FREE live chat

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
Live chat for small business. Very clean UI. No unnecessary options.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Video tourhttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=g88XoQW9V7U
Free trial periodYesYes 14 daysYes 15 days - Try full features, no credit card requiredYes 14 daysYes Fully functional for 30 days, no credit card required.
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date2010-01-0820152013-01-232002-06-252013-04-01
Web-based ApplicationYes PHP Web applicationYes Simplified UI for small businessYesYesYes Available on all known up-to-date browsers.Yes
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)
Desktop ApplicationsYes Windows Platform- Through IM clientsYes Desktop apps for Windows and Mac OS X (Mac)Yes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.Yes Web console for mobile devicesNoYes Mobile apps for iOS and Android devices.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Works on some mobile devices. HTML5 dashboardYes Works on any modern browser, does not require Flash.Yes fully responsive chat box
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Complete chat statistics with reports and analyticsYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes Unlimited site accessYesYes LiveChat can be added to multiple websites and customized per each.Yes no extra charge
Multiple operatorsYes Unlimited from the Pro planYes 10 operators per site for same priceYes Depends upon subscription packageYesYes Available, every operator can have their own account.Yes
Conversation transcriptsYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYes Saved both on server and on local systemYesYes All chats are stored in LiveChat and can be accessed later on.Yes
Offline messagesYesYesYesYesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.Yes
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes You can see where user is navigatingYesNoYes Available via a 3rd party integration.Yes Screen recording
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYesYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYesYes Canned responses available, Can be created by both admin and operators.YesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes
International supportYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYes 20 LanguagesYesYes 40+ languages available + option to customize localization.Yes Chat support in English, French and Czech
Clickpath TrackerYesYesYesNoYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Visitor recording
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes
Custom extensionsYes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...YesYesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowYes Complete details through ‘visitors’ section from Operator consolesYesYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes
Video chatYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNoNo Not available.No Visitor recording
Remote screenshotNoNoNoYes Available via integrations with 3rd party apps.Yes Screen recording
APIYes Free APINo We've noticed it only brings more distraction.NoYesYes Open API available.Yes https://developers.smartsupp.com/
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  • 2013-09-06 06:47:35
    2016-08-11 01:39:56
  • Livechat
  • Compare eAssistance Pro Live chat Solution vs Zopim
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