|iAdvize||ArcChat.com||eAssistance Pro Live chat Solution||Zopim||LiveChat||Smartsupp FREE live chat|
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/
|Live chat for small business. Very clean UI. No unnecessary options.|
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
LiveChat is a premium live chat and help desk
software that helps businesses provide amazing customer service and
increase online sales!
Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
|Free trial period||Yes||Yes 14 days||Yes 15 days - Try full features, no credit card required||Yes 14 days||Yes Fully functional for 30 days, no credit card required.|
After the free trial period, user can subscribe live chat solution for Basic Plan:
No limits of concurrent chats.
|Web-based Application||Yes PHP Web application||Yes Simplified UI for small business||Yes||Yes||Yes Available on all known up-to-date browsers.||Yes|
|IM (Google Talk, Jabber...) integration||-||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes XMPP (Jabber)|
|Desktop Applications||Yes Windows Platform||- Through IM clients||Yes Desktop apps for Windows and Mac OS X (Mac)||Yes XMPP (Jabber) : Pidgin, Adium|
|Native mobile application||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes Free for Android. iOS coming 2016.||Yes Web console for mobile devices||No||Yes Mobile apps for iOS and Android devices.||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)|
|Works for customers on mobile devices?||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes Works on some mobile devices. HTML5 dashboard||Yes Works on any modern browser, does not require Flash.||Yes fully responsive chat box|
|Chat statistics||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Complete chat statistics with reports and analytics||Yes||Yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.||Yes|
|Multi-site||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited||Yes Unlimited site access||Yes||Yes LiveChat can be added to multiple websites and customized per each.||Yes no extra charge|
|Multiple operators||Yes Unlimited from the Pro plan||Yes 10 operators per site for same price||Yes Depends upon subscription package||Yes||Yes Available, every operator can have their own account.||Yes|
|Conversation transcripts||Yes Unlimited from the Pro plan||Yes All, missed or none. Also available in Dashboard||Yes Saved both on server and on local system||Yes||Yes All chats are stored in LiveChat and can be accessed later on.||Yes|
|Offline messages||Yes||Yes||Yes||Yes||Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.||Yes|
|Cobrowsing||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes You can see where user is navigating||Yes||No||Yes Available via a 3rd party integration.||Yes Screen recording|
|Visual customization||Yes Graphic design customisation: interface to customize the chat window as you want||Yes 75+ options & 1-click palettes||Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text||Yes||Yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.||Yes|
|Visitor details||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers|
|Predefined responses||Yes||Yes Canned responses available, Can be created by both admin and operators.||Yes||Yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.||Yes|
|International support||Yes Multilingual support: French, English, Spanish and German.||Yes 1 click translation to multi languages or custom translation||Yes 20 Languages||Yes||Yes 40+ languages available + option to customize localization.||Yes Chat support in English, French and Czech|
|Clickpath Tracker||Yes||Yes||Yes||No||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes Visitor recording|
|Transfer to another operator||Yes||Yes Operators see conversations and can join/leave at any moment||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes|
|Proactive chat triggers||Yes||Yes Simple to understand "Auto actions" When... Then...||Yes||Yes||Yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.||Yes|
|Visitor Monitoring||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Can see who and where are browsing right now||Yes Complete details through ‘visitors’ section from Operator consoles||Yes||Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.||Yes|
|Video chat||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||No||No Not available.||No Visitor recording|
|Remote screenshot||No||No||No||Yes Available via integrations with 3rd party apps.||Yes Screen recording|
|API||Yes Free API||No We've noticed it only brings more distraction.||No||Yes||Yes Open API available.||Yes https://developers.smartsupp.com/|