Business > Enterprises > Livechat
2017-04-20 10:16:58

This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

ZopimOlarkLiveChatTagoveiAdvizeSnapEngagep3chatUserlikeSmartsupp FREE live chatHeyBubbleeAssistance Pro Live chat SolutionWatcheezyNetrox SC

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

Tagove is a unique live chat platform for businesses to boost the sales with live video chat, voice call, and text chat software integrate co-browsing and screen sharing features with your website.

Live chat software feature:
  • Live text chat
  • Video chat
  • Co-browsing
  • Video conferencing
  • Call recording
  • Instant file sharing

More features: https://www.tagove.com/features/

iAdvize is a conversational commerce platform which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

[New 2016] iAdvize launches ibbü,the on-demand pool of expert: https://www.iadvize.com/en/ibbu/
More features: http://landing.iadvize.com/en/video

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more
Video tourhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=b3oHxwz0sNEhttp://www.youtube.com/watch?v=CcWJemQWSkEhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=l_r2F5QO17g
Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 30 days, no credit card required.Yes Free plan for 14 days with full featureYesYes 15 daysYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium packageYes 15 days - Try full features, no credit card requiredYes 15 days free trialYes 14 days + Completely free version
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

It offer customized plan.

  • Starter Plan: $39/month for 1 agent
  • Conbo Plan: $99/month for 5 agents
  • Enterprise Plan: Contact us
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

Launch date2009-08-012002-06-252015-08-012010-01-082008-10-012011-02-012012-03-012013-04-012013-01-012013-01-232011-01-272011 Apr 11
Web-based ApplicationYesYesYes Compatible with all up-to-date browsers.YesYes PHP Web applicationYesYes Rich Web ClientYesYesYes Full HTML5 and Javascript Web applicationYesYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes Jabber compatibleYes XMPP (Jabber)Yes All Jabber compatible IMs and a very unique Skype integrationNoNo
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Windows, Mac OS, iOS, AndroidYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Using Instant Messaging systemsYes Windows PlatformYes Available for windows and OS DesktopNo Web-interface with desktop notifications
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile applications for iPad, iPhone, and Android devices.Yes Desktop, iPhone, AndroidYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Any Skype or Jabber compatible mobile appYes Web console for mobile devicesYes Mobile application for Iphone, Ipad and ANdroid DevicesYes Android, iOS, Windows Phone
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Optimized for mobile devices does not require Flash to work.Yes Yes, it works on mobile devicesYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes fully responsive chat boxYes YesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes Adapts to the device
Chat statisticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes 50+ key performance indicatorsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Amazing statistics and reportsYes Complete chat statistics with reports and analyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Chats summary and details
Multi-siteYesYesYes There's no limit. One account can be used to manage multiple websites.Yes Customization available as per requirementYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited in all plansYes Via DepartmentsYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes no extra chargeYes UnlimitedYes Unlimited site accessYes Unlimited number of websites with Eezy offersYes Unlimited websites.
Multiple operatorsYesYesYes Every user can have their own account. Different agent roles available.YesYes Unlimited from the Pro planYesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Yes, For PRO and ADVANCED packages onlyYes Depends upon subscription packageYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes
Conversation transcriptsYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Saved on server as well as in local PC or driveYes Unlimited from the Pro planYesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Saved both on server and on local systemYes Full conversation transcripts available and downloadableYes
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Integration with CRM, ERP, CMSYesYesYesYes YesYesYes Sent to email addressYesYes Offline messages are saved and sent by emailYes Storing in system, sending to email
CobrowsingNoYes push webpagesYes With the use of a 3rd party application.Yes Yes, it has separate co-browsing featureYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesNoYes Guide your visitor to any page- Push webpagesYes Screen recordingNoYesYes See in real time exactly waht does your visitorsNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes AvailableYes Graphic design customisation: interface to customize the chat window as you wantYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYesYes Several themes and text customization + multiple action buttons and your company logoYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Customize the live chat module directly in the back officeYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...
Predefined responsesYesYes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Tag basedYesYes With shortcutsYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Shortcuts using # symbol in the chatYes Canned responses available, Can be created by both admin and operators.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned messages with folders, autocomplete and live search. Both common and personal.
International supportYesYesYes 40+ languages available.Yes Multilingual + option to customize localizationYes Multilingual support: French, English, Spanish and German.Yes 26 languagesYes >20 languagesYes Support in English, German, Dutch, PortugueseYes Chat support in English, French and CzechYesYes 20 LanguagesYes 6+languages availableYes English, Russian
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes-Yes See at what url your chat partners are and how they navigate over your site.Yes Visitor recordingYes Every pages, from referrer to current page with associated time spentYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Yes, you can transferYesYes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes To a specific operator, a group of operator or the first available operatorYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Add-ons & extras available (Zendesk, Salesforce, CRM apps, CMS & eCommerce platforms); API availableYes API: Salesforce, Zendesk...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes APIYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYesYes By time spentYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser using co-browsing and screen sharingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes Via Rich Web ClientYes Available while user is connectedYesYesYes Complete details through ‘visitors’ section from Operator consolesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNo Not available.Yes Yes, this is our main USP and featureYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNoNo Visitor recordingNoNoNo Chat audio et vidéo utilisant le WebRTCNo
Remote screenshotNoNoYes With the use of a 3rd party application.Yes Screen sharing and screen shot availableYesNoYesYes Screen recordingNoNoNoNo
APIYesYes http://www.olark.com/docsYes Open API available.Yes Free APIYes Free APIYesYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes https://developers.smartsupp.com/YesNoYes Free APIYes Javascript API, Open API
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  • 2016-03-23 11:28:50
    2017-04-20 10:16:58
  • Livechat
  • Compare Zopim vs Olark vs LiveChat vs Tagove vs iAdvize vs SnapEngage vs p3chat vs Userlike vs Smartsupp FREE live chat vs HeyBubble vs eAssistance Pro Live chat Solution vs Watcheezy vs Netrox SC
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