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This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

Nombre
Zendesk ChatOlarkLiveChatTagoveiAdvizeSnapEngagep3chatUserlikeSmartsuppHeyBubbleeAssistance Pro Live chat SolutionTarget FirstNetrox SC
Imagen
Sitio webzendesk.com/...olark.comlivechatinc.com/...acquire.ioiadvize.com/en/snapengage.comuserlike.comsmartsupp.comheybubble.comeassistancepro.comtargetfirst.comnetroxsc.com
Descripción

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Acquire is a unique live chat platform for businesses to boost the sales with live video chat, voice call, and text chat software integrate co-browsing and screen sharing features with your website.

Live chat software feature:
  • Live text chat
  • Co-browsing
  • Chatbot
  • Screen sharing
  • Video chat
  • Video conferencing
  • Call recording
  • Instant file sharing

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client.

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more
Vídeoyoutube.com/...
Período de prueba gratuito 14 days Free plan, & all paid plans have 14 days free trial 14 days, no credit card required. 14 days 7 days - Apply here: http://www.iadvize.com/en/free-trial/ 15 days 14 days free trial 14 days - no credit card required - Free plan available 14 Days, and Freemium package 15 days - Try full features, no credit card required 14 jours d'essai gratuit 14 days + Completely free version
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

It offer customized plan.

  • Basic, Free
  • Premium Plan : $35/month/agent
  • Team Plan: $250
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Start - 39€ HT/mois
  • Start + - 53€ HT/mois
  • Pro - 79€ HT/mois
  • Entreprise - 149€ HT/mois

Voir le détail des tarifs ici: targetfirst.com/...

  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • netroxsc.com/...

Launch date2009-08-01 2002-06-25 2015-08-01 2010-01-08 2008-10-01 2011-02-01 2012-03-01 2013-04-01 2013-01-01 2013-01-23 2011-01-27 2011 Apr 11
Características
Web-based Application Compatible with all up-to-date browsers. PHP Web application Rich Web Client Full HTML5 and Javascript Web application Responsive
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) Jabber compatible XMPP (Jabber) All Jabber compatible IMs and a very unique Skype integrationNoNo
Desktop Applications- Through IM clients through IM clients Desktop apps for Windows and Mac OS X. Windows, Mac OS, iOS, Android Available on every computer through a internet navigator Through Google-talk and Skype IM clients on both Mac and Windows Through IM clients on desktop and mobile Compatible with instant messengers for Windows and Mac XMPP (Jabber) : Pidgin, Adium Using Instant Messaging systems Windows Platform Compatible Windows et MacNo Web-interface with desktop notifications
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will work Mobile applications for iPad, iPhone, and Android devices. Desktop, iPhone, Android Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app (any Google Talk client or Skype) (any Skype, Google Talk or XMPP client) Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) Any Skype or Jabber compatible mobile app Web console for mobile devices IoS,Android Android, iOS, Windows Phone
Works for customers on mobile devices? Works on some mobile devices. HTML5 dashboard Optimized for mobile devices does not require Flash to work. Yes, it works on mobile devices yes - optimised for mobile devices Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) Optimized for mobile devices (smartphone & tablet) fully responsive chat box Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices Le widget de chat s'adapte aux mobiles IoS et Android Adapts to the device
Chat statistics Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). 50+ key performance indicators More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration Message History, rules performance. Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API Amazing statistics and reports Complete chat statistics with reports and analytics Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances Chats summary and details
Multi-site There's no limit. One account can be used to manage multiple websites. Customization available as per requirement Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site Unlimited in all plans Via Departments Integrate single or multiple widget per site by group, type of support or user behavior. no extra charge Unlimited Unlimited site access Unlimited websites.
Multiple operators Every user can have their own account. Different agent roles available. Unlimited Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. Yes, For PRO and ADVANCED packages only Depends upon subscription package
Conversation transcripts Chat transcripts are stored in LiveChat. Option to export archived transcripts. Saved on server as well as in local PC or drive Unlimited Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available Saved both on server and on local system
Offline messages Messages sent to an email address(es) or into a CRM. Offline messages are saved as tickets, forwarded to a help desk or email address. Integration with CRM, ERP, CMS Yes. Synchronous and asynchronous communication mode Sent to email address Formulaire en absence, prise de rdv Storing in system, sending to email
CobrowsingNo push webpages With the use of a 3rd party application. Yes, it has separate co-browsing feature You can see their actions in real-time. If necessary, your can take control of the visitor's browserNo Guide your visitor to any page of your website. Screen recordingNo Voyez en temps réel ce que font vos visiteurs de sorte à les guiderNo
Visual customization use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee Several chat window themes to choose from. CSS customization, branding and white label version are available. Available Graphic design customisation: interface to customize the chat window as you want Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan- Fully customizable and text customization Several themes and text customization + multiple action buttons and your company logo Fully customizable as per user requirements. Lots of presets available with option to use custom images and text Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice
Visitor details Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...
Predefined responses Using 3rd Party Macros Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Tag based Canned responses plus smart answers that are automatically generated. With shortcuts Easily create chat macros and sort them into groups. Shortcuts using # symbol in the chat Canned responses available, Can be created by both admin and operators. Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. Canned messages with folders, autocomplete and live search. Both common and personal.
International support 40+ languages available. Multilingual + option to customize localization Multilingual support: French, English, Spanish and German. 26 languages >20 languages Multilingual-Support Chat support in English, French and Czech 20 Languages Disponible dans plusieurs langues English, Russian
Clickpath TrackerNo The user's browsing path is displayed in real-time to provide details on visited pages.- See at what url your chat partners are and how they navigate over your site. Visitor recording Every pages, from referrer to current page with associated time spent Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.
Transfer to another operator type !transfer command to transfer to all available operators, transcript link shows to new operator Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. Yes, you can transfer Transfer from Agent to Agent, from expert to agent but also from bot to agent. Transfer easily between agents, tiers and groups !r command in IM apps, one-click in RWC. Conversation including chat transcripts can be forwarded to other operators. To a specific operator, a group of operator or the first available operator Transfer within operators from same, different departments and reference chat generated for each transferred chat Transfert du chat en temps réel entre opérateurs Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.
Custom extensions Javascript API, Many integrations (Zendesk, Salesforce, etc) Extensible API (JavaScript plugin architecture) http://www.olark.com/docs 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Add-ons & extras available (Zendesk, Salesforce, CRM apps, CMS & eCommerce platforms); API available API: Salesforce, Zendesk... Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... Javascript API, Integration with Zendesk, Happyfox, .. Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. API Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal
Proactive chat triggers Fully customizable rule-based triggers LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. Fully customizable rule-based triggers Intelligent Targeting rules. Fully customizable based on scoring and criteria. Proactive chat implementation engages with the visitor on behalf of an agent currently online. Fully Customizable By time spent Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.
Visitor Monitoring List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. You can see their actions in real-time. If necessary, your can take control of the visitor's browser using co-browsing and screen sharing You can see their actions in real-time. If necessary, your can take control of the visitor's browserNo Via Rich Web Client Available while user is connected Complete details through ‘visitors’ section from Operator consoles Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...)
Video chatNoNoNo Yes, this is our main USP and feature Human support via video chat. The user can decide whether they are visible or not.NoNoNo Visitor recordingNoNoNoNo
Remote screenshotNoNo With the use of a 3rd party application. Screen sharing and screen shot availableNo Screen recordingNoNoNo
API http://www.olark.com/docs Open API Free API Free API Widget API Open API, Javascript API, and remote API to set up advanced chat behavior. https://developers.smartsupp.com/No Free API Javascript API, Open API
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Compare Zopim vs Olark vs LiveChat vs Tagove vs iAdvize vs SnapEngage vs p3chat vs Userlike vs Smartsupp FREE live chat vs HeyBubble vs eAssistance Pro Live chat Solution vs Watcheezy vs Netrox SC
Livechat & Chatbot
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2024-02-14 17:21:22
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