zopim vs olark vs ArcChat.com vs livechat

Business > Enterprises > Livechat
2016-06-08 09:20:37
Compare Zopim vs Olark vs LiveChat vs ArcChat.com vs SnapEngage vs Userlike vs HeyBubble vs Watcheezy vs OnOp Chat
ZopimOlarkLiveChatArcChat.comSnapEngageUserlikeHeyBubbleWatcheezyOnOp Chat

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Live chat for small business. Very clean UI. No unnecessary options.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes Fully functional for 30 days, no credit card required.Yes 14 daysYes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium packageYes 15 days free trialYes 14 days, now free programs as well
Pricing plans
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch date2009-08-012002-06-2520152008-10-012012-03-012013-01-012013-11-042015-07-01
Web-based ApplicationYesYesYes Available on all known up-to-date browsers.Yes Simplified UI for small businessYesYesYes Full HTML5 and Javascript Web applicationYesYes
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Jabber compatibleYes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X (Mac)Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and MacYes Using Instant Messaging systemsNo Browser-based
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile apps for iOS and Android devices.Yes Free for Android. iOS coming 2016.No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Any Skype or Jabber compatible mobile app-No Browser-based
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Works on any modern browser, does not require Flash.Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Optimized for mobile devices (smartphone & tablet)Yes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYesYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYesYesYes LiveChat can be added to multiple websites and customized per each.Yes UnlimitedYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes UnlimitedYes Unlimited number of websites with Eezy offersYes
Multiple operatorsYesYesYes Available, every operator can have their own account.Yes 10 operators per site for same priceYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Yes, For PRO and ADVANCED packages onlyYes $15 per additional agentYes
Conversation transcriptsYesYesYes All chats are stored in LiveChat and can be accessed later on.Yes All, missed or none. Also available in DashboardYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes For both operators and clients
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYesYes YesYes Sent to email addressYesYes Customizable offline form
CobrowsingNoYes push webpagesYes Available via a 3rd party integration.Yes You can see where user is navigatingYesYes Guide your visitor to any page- Push webpagesNoYesNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes Fully customizable chat window, buttons, texts
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responsesYesYes Using 3rd Party MacrosYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Shortcuts using # symbol in the chatYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Yes
International supportYesYesYes 40+ languages available + option to customize localization.Yes 1 click translation to multi languages or custom translationYes 26 languagesYes Support in English, German, Dutch, PortugueseYesYes Disponible dans plusieurs languesYes
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes See at what url your chat partners are and how they navigate over your site.Yes Every pages, from referrer to current page with associated time spentYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.Yes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any momentYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes To a specific operator, a group of operator or the first available operatorYesYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsNo We've noticed it only brings more distraction for our clients.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Fully customizable proactive chat triggers
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes Can see who and where are browsing right nowNoYes Available while user is connectedYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNo Not available.NoNoNoNoNo Chat audio et vidéo utilisant le WebRTCYes Video call using WebRTC
Remote screenshotNoNoYes Available via integrations with 3rd party apps.NoYesYesNoNoYes "Snapshot" function
APIYesYes http://www.olark.com/docsYes Open API available.No We've noticed it only brings more distraction.YesYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Free APIYes
Social Networks
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Live chat widget
  • 2016-02-15 18:28:51
    2016-06-08 09:20:37
  • Livechat
  • Compare Zopim vs Olark vs LiveChat vs ArcChat.com vs SnapEngage vs Userlike vs HeyBubble vs Watcheezy vs OnOp Chat
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  • voted for Userlike (Like)
    Best chat - 12 months free for start-ups!
    Posted 2016-08-15 09:18:25 by Sapaso - Paul
  • voted for Userlike (Like)
    Posted 2016-08-05 18:57:31 by agent contenu
  • voted for Userlike (Like)
    Posted 2016-08-05 18:29:22 by Guillaume
  • voted for Userlike (Like)
    USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.
    Français Posted 2016-08-05 17:24:36 by Peache
  • voted for Userlike (Like)
    Userfriendly chat that works well!
    Posted 2016-08-05 17:02:15 by ChargéProj
  • voted for Userlike (Like)
    Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen
    Posted 2016-07-04 11:57:42 by Christina Bertsch
  • voted for Userlike (Like)
    For those serious about customer support
    Posted 2016-06-30 18:41:23 by Ayce
  • voted for LiveChat (Like)
    Posted 2016-06-20 15:49:15 by Agnieszka Jaśkiewicz
  • voted for Userlike (Like)
    Posted 2016-06-13 12:19:48 by Muhammad Sumon Molla Selim
  • voted for Userlike (Like)
    great software, great support if you have any questions.
    Posted 2016-06-03 14:13:43 by max
  • voted for Userlike (Like)
    Great chat application!
    Posted 2016-05-04 15:57:24 by mm00
  • voted for Userlike (Like)
    They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.
    Posted 2016-05-02 10:21:52 by Eugene Fedorov
  • voted for LiveChat (Like)
    Posted 2016-04-22 18:13:01 by daniel
  • voted for Userlike (Like)
    After checking several others, we decided to go for UserLike - The best software possible!
    Posted 2016-04-12 15:39:47 by Lena Loo
  • voted for Userlike (Like)
    Posted 2016-04-09 17:14:43 by Hendrik Klingler
  • voted for LiveChat (Like)
    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
    Posted 2016-03-22 19:44:18 by Bartosz Rybitwa
  • Posted 2016-03-09 09:05:05 by EtuESPE
  • rated LiveChat: Prix 3
    Posted 2016-03-09 08:48:23 by EtuESPE
  • voted for Userlike (Like)
    Userlike is the best live-chat software!
    Posted 2016-03-04 21:11:46 by Semel
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:51:23 by Nosira
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:39:57 by Nosira
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:04:47 by b527856
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:03:52 by b527856
  • voted for this Comparison (Like)
    Posted 2016-02-15 18:56:30 by NewsFlow
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 18:56:03 by NewsFlow
  • suggested on HeyBubble to set Pricing plans to Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
    Posted 2016-02-15 18:32:03 by gerbora
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 16:53:26 by gerbora
  • voted for Userlike (Like)
    Great service !
    Posted 2016-01-26 21:04:46 by ber
  • voted for Userlike (Like)
    Very easy integration
    Français Posted 2016-01-26 11:20:36 by Claire
  • voted for HeyBubble (Like)
    Posted 2016-01-12 00:40:00 by Jennifer Franca-Weatherall
  • commented on Userlike
    Best Chat ever: great design, easy to use, lots of functions!
    Posted 2015-12-17 17:09:21 by Charly
  • voted for Userlike (Like)
    Great integration with Mixpanel and slack
    Posted 2015-12-16 16:18:30 by Ben
  • voted for Userlike (Like)
    Posted 2015-10-28 11:28:53 by chrismouf
  • voted for Userlike (Like)
    Great Service - Fantastic Company!
    Posted 2015-10-28 09:04:14 by jimmybeam
  • voted for Userlike (Like)
    Posted 2015-10-28 08:25:42 by Felix Stäritz
  • voted for Userlike (Like)
    easy setup. very flexible design. lot's of integrations
    Posted 2015-10-28 00:02:11 by moere
  • voted for Userlike (Like)
    best chat ever !
    Posted 2015-10-26 17:03:29 by celipeaj
  • voted for Userlike (Like)
    best chat support you can find!!
    Posted 2015-10-07 16:19:25 by Elisabeth Fritz
  • voted for Userlike (Like)
    Posted 2015-09-22 14:03:05 by Eric-Jan Krausch
  • voted for HeyBubble (Like)
    very easy to use...the skype on mobile app makes life so easy
    Posted 2015-09-14 16:08:51 by amindamyar
  • voted for Userlike (Like)
    We use Userlike for lead gen purposes and we are very happy with the results!
    Posted 2015-08-19 09:09:54 by Ana
  • voted for HeyBubble (Like)
    Posted 2015-08-17 20:02:27 by YA
  • voted for HeyBubble (Like)
    Easy to install and easy to use. Is capable to be integrated with Skype which is a fantastic feature!
    Posted 2015-08-14 20:33:58 by Stephanie Medeiros
  • voted for HeyBubble (Like)
    Really easy to use and intuitive. Very practical.
    Posted 2015-08-14 18:09:56 by Ord
  • voted for HeyBubble (Like)
    Really excellent product. Since my company started using HeyBubble, chats with real prospects have increased dramatically. Also our telemarketing team is able to be more proactive by engaging directly with with visitors showing an active interest (by length of time on site, number of pages visited, etc.). They say 90% of the time they proactively trigger a chat, they are responded to. Excellent
    Posted 2015-08-13 22:39:31 by duck
  • voted for HeyBubble (Like)
    Very easy to use, great product !
    Posted 2015-08-13 14:56:12 by Isabelle Villeneuve
  • voted for HeyBubble (Like)
    Using HeyBubble really adds values to the service we are offering for our clients. It is easy to use and we clearly see results!
    Posted 2015-08-13 14:19:50 by jff
  • voted for HeyBubble (Like)
    Great product. I like the Skype integration
    Posted 2015-08-12 23:18:35 by Jay
  • voted for HeyBubble (Like)
    Posted 2015-08-12 14:10:06 by nesnesnes
  • voted for HeyBubble (Like)
    Posted 2015-08-11 23:19:55 by MAG
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