zopim vs olark vs ArcChat.com vs livechat

Business > Enterprises > Livechat
2016-10-19 18:34:30
Compare Zopim vs Olark vs LiveChat vs ArcChat.com vs SnapEngage vs Userlike vs HeyBubble vs Watcheezy vs OnOp Chat
ZopimOlarkLiveChatArcChat.comSnapEngageUserlikeHeyBubbleWatcheezyOnOp Chat

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

Live chat for small business. Very clean UI. No unnecessary options.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
OnOp Chat is a live chat software with an option to upgrade chat into video call. Thanks to its functions, OnOp Chat helps you to keep customers on the web, assist them, and increase sales.

OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.

Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 30 days, no credit card required.Yes 14 daysYes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium packageYes 15 days free trialYes 14 days, now free programs as well
Pricing plans
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
  • Free Plan (up to 10 operators, unlimited sessions; offer till the end of 2015)
  • Standard $19.95 (1 operator per month, unlimited sessions)
Launch date2009-08-012002-06-2520152008-10-012012-03-012013-01-012013-11-042015-07-01
Web-based ApplicationYesYesYes Compatible with all up-to-date browsers.Yes Simplified UI for small businessYesYesYes Full HTML5 and Javascript Web applicationYesYes
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Jabber compatibleYes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and MacYes Using Instant Messaging systemsNo Browser-based
Native mobile applicationNoNo No native app, but any Jabber/XMPP app will workYes Mobile applications for iPad, iPhone, and Android devices.Yes Free for Android. iOS coming 2016.No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Any Skype or Jabber compatible mobile app-No Browser-based
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Optimized for mobile devices does not require Flash to work.Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYes Optimized for mobile devices (smartphone & tablet)Yes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Advanced statistics for assessment of operators' performance, history, detailed information about every session
Multi-siteYesYesYes There's no limit. One account can be used to manage multiple websites.Yes UnlimitedYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes UnlimitedYes Unlimited number of websites with Eezy offersYes
Multiple operatorsYesYesYes Every user can have their own account. Different agent roles available.Yes 10 operators per site for same priceYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Yes, For PRO and ADVANCED packages onlyYes $15 per additional agentYes
Conversation transcriptsYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes All, missed or none. Also available in DashboardYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYes For both operators and clients
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes YesYes Sent to email addressYesYes Customizable offline form
CobrowsingNoYes push webpagesYes With the use of a 3rd party application.Yes You can see where user is navigatingYesYes Guide your visitor to any page- Push webpagesNoYesNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYes Fully customizable chat window, buttons, texts
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responsesYesYes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Shortcuts using # symbol in the chatYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Yes
International supportYesYesYes 40+ languages available.Yes 1 click translation to multi languages or custom translationYes 26 languagesYes Support in English, German, Dutch, PortugueseYesYes Disponible dans plusieurs languesYes
Clickpath TrackerNoYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes See at what url your chat partners are and how they navigate over your site.Yes Every pages, from referrer to current page with associated time spentYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.Yes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any momentYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes To a specific operator, a group of operator or the first available operatorYesYes Grouping (departments, skills, etc.), transferring both operators and departments
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.No We've noticed it only brings more distraction for our clients.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes
Proactive chat triggersYesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Fully customizable proactive chat triggers
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes Can see who and where are browsing right nowNoYes Available while user is connectedYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNoNoNo Not available.NoNoNoNoNo Chat audio et vidéo utilisant le WebRTCYes Video call using WebRTC
Remote screenshotNoNoYes With the use of a 3rd party application.NoYesYesNoNoYes "Snapshot" function
APIYesYes http://www.olark.com/docsYes Open API available.No We've noticed it only brings more distraction.YesYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Free APIYes
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  • 2016-02-15 18:28:51
    2016-10-19 18:34:30
  • Livechat
  • Compare Zopim vs Olark vs LiveChat vs ArcChat.com vs SnapEngage vs Userlike vs HeyBubble vs Watcheezy vs OnOp Chat
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