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chat.io

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Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

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Name
chat.io
Webseitechat.io/...
Video
Kostenlose TestphaseJa 14 days - no credit card, no commitments.
Pricing plansPricing starts at $10 / month / agent

There is no limitation as to the number of chats, number of agent profiles.
Launch date2017-07-07
Eigenschaften
Web-based ApplicationJa Works with all up to date browsers.
IM (Google Talk, Jabber...) integration
Desktop ApplicationsJa Planned release date for desktop applications for both Mac OSX and Windows is July 2017
Native mobile applicationJa Available for both iOS and Android devices.
Works for customers on mobile devices?Ja The chat widget is responsive on mobile devices.
Chat statistics
Multi-siteJa Multiple website support is available.
Multiple operatorsJa Comes with multiple user accounts. Different user roles available - agent, admin and owner.
Conversation transcriptsJa There's no expiration date on saved chat transcripts.
Offline messagesJa Offline messages are stored within the app, allowing to provide 24/7 support.
Cobrowsing
Visual customization
Visitor detailsJa The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
Predefined responsesJa AI-powered canned responses with short tags.
International support
Clickpath TrackerJa The details on the origin of a customer’s visit, browsing history and time spent on any given page.
Transfer to another operator
Custom extensionsJa Add-ons and integrations available - Facebook Messenger and more.
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
APIJa Open API and Javascript API are available.
Social Networks
Twitter
Facebook
Webseitechat.io/...
Livechat & Chatbot
English
Public
daniel
2017-08-24 13:18:50
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