Babu-ChatTool-Custom-Assessment

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2020-07-20 08:32:31
Like 34 20 14 31 45 7
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.userlike.com/http://www.snapengage.com/http://www.iadvize.com/en/http://www.zopim.com/https://crisp.chat
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://youtu.be/H60NbpiuJM0https://www.youtube.com/watch?v=CcWJemQWSkEhttps://youtu.be/tSRSn9hJU1chttps://www.youtube.com/watch?v=pGCrBRtytQQ
Trial and Prices30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

Free trial during 14 days

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • [New 2015] Social Customer service solution: http://www.iadvize.com/en/social/

More features: http://www.iadvize.com/en/features/
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
  • Crisp Basic: Free (2 agents, unlimited chats)
  • Crisp Pro: $25 (4 agents, unlimited chats)
  • Crisp Unlimited: $95 (unlimited agents, unlimited chats)
Launch date2002-06-252012-03-012008-10-012010-01-082015-11-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes PHP Web applicationYesYes Responsive
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYesYesYes E-mail can be replied
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)No No native app (any Google Talk client or Skype)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.NoYes iOS, Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes yes - optimised for mobile devicesYes Works on some mobile devices. HTML5 dashboardYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.- Only visitors connected to the chat. No risk for the servers.NoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking APIYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited in all plansYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYesYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes UnlimitedYesYes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes UnlimitedYesYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizableYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Chat window fully customizable in the dashboard.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Graphic design customisation: interface to customize the chat window as you wantYesYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Very easy to create and use with shortcuts. Can be gathered in groupsYes With shortcutsYes Canned responses plus smart answers that are automatically generated.Yes- Soon
International supportYes 40+ languages available.Yes Support in English, German, French, Portuguese, DutchYes 26 languagesYes Multilingual support: French, English, Spanish and German.YesYes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes See at what url your chat partner is and how he navigates over your site.YesYesNoYes Real-time
APIYes Open API available.Yes Open API and Javascript APIYesYes Free APIYesYes Api Javascript, REST
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Easy transfer by commandYes Transfer easily between agents, tiers and groupsYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.YesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Javascript API, many addons: browser sharing, video conferencing, CRM integrationsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes API: Salesforce, Zendesk...Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
CobrowsingYes With the use of a 3rd party application.Yes Guide your visitor to any page- Push webpagesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes
Video chatNo Not available.No Through an addon with dozeoNoYes Human support via video chat. The user can decide whether they are visible or not.No- Soon
Remote screenshotYes With the use of a 3rd party application.YesYesNo- Soon
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes Can be connected with an IM client. Best results with our our native browser based client.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Available on every computer through a internet navigator- Through IM clientsYes
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.userlike.com/http://www.snapengage.com/http://www.iadvize.com/en/http://www.zopim.com/https://crisp.chat
Twitterhttp://twitter.com/LiveChathttps://twitter.com/userlikehttp://twitter.com/snapengagehttp://twitter.com/iadvizehttp://twitter.com/zopimhttps://twitter.com/crispchat
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/userlikehttps://www.facebook.com/SnapEngagehttp://www.facebook.com/iadvize.francehttps://www.facebook.com/crispchat
LinkLiveChatUserlike Live ChatSnapEngageiAdvizeZopimCrisp
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  • 2020-07-20 08:32:31
    2020-07-20 08:32:31
  • English
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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