Babu-ChatTool-Custom-Assessment
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Image |  LiveChat |  Userlike Live Chat |  SnapEngage |  iAdvize |  Zendesk Chat |  Crisp |
|---|---|---|---|---|---|---|
| Like | Likes 51 | Likes 20 | Likes 14 | Likes 31 | Likes 45 | Likes 7 |
| Website | livechatinc.com/... | userlike.com | snapengage.com | iadvize.com/en/ | zendesk.com/... | crisp.chat |
| Video |  |  |  |  |  | |
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | Free trial during 14 days After the free trial period, users can subscribe for the following products:
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| iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: iadvize.com/... |
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| Launch date | Jun. 25th 2002 | Mar. 1st 2012 | Oct. 1st 2008 | Jan. 8th 2010 | Nov. 1st 2015 | |
| Features | ||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes PHP Web application | Yes | Yes Responsive |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes | Yes | Yes E-mail can be replied |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | No No native app (any Google Talk client or Skype) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No | Yes iOS, Android |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes yes - optimised for mobile devices | Yes Works on some mobile devices. HTML5 dashboard | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | - Only visitors connected to the chat. No risk for the servers. | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes Deploys single or multiple widget per site by group, type of support or user behavior. | Yes Unlimited in all plans | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes | Yes Unlimited |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes Unlimited | Yes | Yes Unlimited |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Yes | Yes Unlimited | Yes | Yes |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Chat window fully customizable in the dashboard. | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Very easy to create and use with shortcuts. Can be gathered in groups | Yes With shortcuts | Yes Canned responses plus smart answers that are automatically generated. | Yes | - Soon |
| International support | Yes 40+ languages available. | Yes Support in English, German, French, Portuguese, Dutch | Yes 26 languages | Yes Multilingual support: French, English, Spanish and German. | Yes | Yes 25 languages |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes See at what url your chat partner is and how he navigates over your site. | Yes | Yes | No | Yes Real-time |
| API | Yes Open API | Yes Open API and Javascript API | Yes | Yes Free API | Yes | Yes Api Javascript, REST |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Easy transfer by command | Yes Transfer easily between agents, tiers and groups | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes Shared inbox between operators. What you see is what your team see |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Javascript API, many addons: browser sharing, video conferencing, CRM integrations | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes API: Salesforce, Zendesk... | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes Guide your visitor to any page- Push webpages | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Yes |
| Video chat | No | No Through an addon with dozeo | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No | - Soon |
| Remote screenshot | Yes With the use of a 3rd party application. | Yes | Yes | No | - Soon | |
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes Can be connected with an IM client. Best results with our our native browser based client. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Available on every computer through a internet navigator | - Through IM clients | Yes |
| Website | livechatinc.com/... | userlike.com | snapengage.com | iadvize.com/en/ | zendesk.com/... | crisp.chat |
| @LiveChat | @userlike | @snapengage | @iadvize | @zendesk | @crispchat | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
| Link | LiveChat | Userlike Live Chat | SnapEngage | iAdvize | Zendesk Chat | Crisp |
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