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Gamme de prix
  • 14 jours d'essai gratuit (jusqu'à 100 operateurs)
  • ensuite à partir de 36$/mois

Pas de limites de nombre de chats parallèles, chat interne pour les opérateurs disponible.

Free trial during 14 days

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Basique : 1 agent - 19$/mois
  • Business : 4 agents - 49$/mois
  • Enterprise : 8 agents - 129$/mois
  • Premier : 15 agents - 289$/mois
  • 7 jours gratuit de période d'essai
  • 19.90 euros/mois (starter: 1 opérateur, 50 000 page vues/mois...),
  • 39.90 euros/mois (pro: opérateurs illimités, 250 000 page vues/mois...),
  • 99.90 euros/mois (custom: opérateurs illimités, 1 000 000 page vues/mois...)
  • Plan gratuit (seulement 2 chats, 1 agent)
  • 9 dollars/mois (1 agent)
  • 15 dollars/mois (2 agents, personnalisation)
  • 39 dollars/mois (5 agents, personnalisation)
  • 99 dollars/mois (10 agents, personnalisation)
  • Crisp Basic: Free (2 agents, unlimited chats)
  • Crisp Pro: $25 (4 agents, unlimited chats)
  • Crisp Unlimited: $95 (unlimited agents, unlimited chats)
Date de lancement2002-06-252012-03-012008-10-012010-01-082015-11-01
Application WebOui Compatible with all up-to-date browsers.OuiOuiOui PHP Web applicationOuiOui Responsive
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.OuiOuiOuiOuiOui E-mail can be replied
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Non Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Oui (n'importe quel client Google Talk)Oui Sur tous les supports mobiles, y compris tablettes. (n'importe quel client Google Talk & XMPP)NonOui iOS, Android
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.OuiOuiOuiOui Works on some mobile devices. HTML5 dashboardOui
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.- Only visitors connected to the chat. No risk for the servers.OuiOui Visibilité sur l'ensemble du dossier client (nombre de visites, historique des discussions, etc...)OuiOui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Oui Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking APIOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOui Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contactOuiOui
Multi-siteOui There's no limit. One account can be used to manage multiple websites.Oui Deploys single or multiple widget per site by group, type of support or user behavior.Oui Unlimited in all plansOui Illimités à partir de la formule EnterpriseOuiOui
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.Oui Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.OuiOui Illimités à partir de la formule EnterpriseOuiOui Unlimited
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.Oui Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.OuiOui Illimités à partir de la formule CustomOuiOui
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Fully customizableOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.Oui 14 critères d'engagement par défaut + critères personnalisables illimitésOuiOui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui Chat window fully customizable in the dashboard.Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui interface pour personnaliser la fenêtre de chatOuiOui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui Profil détaillé avec géolocalisation et accessible lors d'une discussion + suivi en temps réel des visiteurs présents sur le siteOuiOui See chat users types in real-time, country, town, social networks, etc
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Very easy to create and use with shortcuts. Can be gathered in groupsOui avec des raccourcisOui Saisie prédictive + liens pré-enregistrés + offres pré-enregistréesOuiOui
MultilingueOui 40+ languages available.Oui Support in English, German, French, Portuguese, DutchOui 19 languesOui Accessible dans plusieurs langues : anglais, allemand, espagnol, chinoisOuiOui 48 langues
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.Oui See at what url your chat partner is and how he navigates over your site.OuiOuiOui Visualisation du trajet du visiteur sur le site et de chaque changement de page.Oui MagicBrowse + MagicMap
APIOui Open API available.Oui Open API and Javascript APIOuiOui API gratuitOuiOui Api Javascript, REST
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui Easy transfer by commandOui Transfer easily between agents, tiers and groupsOui Historique de la discussion transféré avec le visiteurOuiOui Shared inbox between operators. What you see is what your team see
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui Javascript API, many addons: browser sharing, video conferencing, CRM integrationsOui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui Javascript API + Intégration avec différents CRM : SalesForceOui Javascript API, Many integrations (Zendesk, Salesforce, etc)Oui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
CobrowsingOui With the use of a 3rd party application.Oui Guide your visitor to any page- Push webpagesOuiOui La navigation collaborative permet de prendre la main sur la navigation du visiteur et ainsi le guider dans son inscription.NonOui
Video chatNon Not available.Non Through an addon with dozeoNonOui Possibilité d'être assistés de façon rassurante et humaine, en visioconférence.NonOui
Capture d'écran à distanceOui With the use of a 3rd party application.OuiOuiNonOui
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui Can be connected with an IM client. Best results with our our native browser based client.Oui Through Google-talk and Skype IM clients on both Mac and WindowsOui Available on every computer through a internet navigator- Through IM clientsOui
Site web
LienLiveChatUserlike Live ChatSnapEngageiAdvizeZendesk ChatCrisp
  • 2020-07-20 08:32:31
    2021-06-22 12:59:06
  • English
  • Non listé
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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