Babu-ChatTool-Custom-Assessment
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Imagen |  LiveChat |  Userlike Live Chat |  SnapEngage |  iAdvize |  Zendesk Chat |  Crisp |
|---|---|---|---|---|---|---|
| Me gusta | Le gusta 51 | Le gusta 20 | Le gusta 14 | Le gusta 31 | Le gusta 45 | Le gusta 7 |
| Sitio web | livechatinc.com/... | userlike.com | snapengage.com | iadvize.com/en/ | zendesk.com/... | crisp.chat |
| Vídeo |  |  |  |  |  | |
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | Free trial during 14 days After the free trial period, users can subscribe for the following products:
|
| iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: iadvize.com/... |
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| Launch date | 2002-06-25 | 2012-03-01 | 2008-10-01 | 2010-01-08 | 2015-11-01 | |
| Características | ||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí PHP Web application | Sí | Sí Responsive |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí | Sí | Sí E-mail can be replied |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | No No native app (any Google Talk client or Skype) | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No | Sí iOS, Android |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí | Sí yes - optimised for mobile devices | Sí Works on some mobile devices. HTML5 dashboard | Sí |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | - Only visitors connected to the chat. No risk for the servers. | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí | Sí |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí Deploys single or multiple widget per site by group, type of support or user behavior. | Sí Unlimited in all plans | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí | Sí |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí | Sí Unlimited | Sí | Sí Unlimited |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Sí | Sí Unlimited | Sí | Sí |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí | Sí |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Chat window fully customizable in the dashboard. | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí Graphic design customisation: interface to customize the chat window as you want | Sí | Sí |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí | Sí See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Very easy to create and use with shortcuts. Can be gathered in groups | Sí With shortcuts | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí |
| International support | Sí 40+ languages available. | Sí Support in English, German, French, Portuguese, Dutch | Sí 26 languages | Sí Multilingual support: French, English, Spanish and German. | Sí | Sí 48 langues |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí See at what url your chat partner is and how he navigates over your site. | Sí | Sí | No | Sí MagicBrowse + MagicMap |
| API | Sí Open API | Sí Open API and Javascript API | Sí | Sí Free API | Sí | Sí Api Javascript, REST |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Easy transfer by command | Sí Transfer easily between agents, tiers and groups | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí | Sí Shared inbox between operators. What you see is what your team see |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Javascript API, many addons: browser sharing, video conferencing, CRM integrations | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí API: Salesforce, Zendesk... | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí Guide your visitor to any page- Push webpages | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Sí |
| Video chat | No | No Through an addon with dozeo | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No | Sí |
| Remote screenshot | Sí With the use of a 3rd party application. | Sí | Sí | No | Sí | |
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí Can be connected with an IM client. Best results with our our native browser based client. | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Available on every computer through a internet navigator | - Through IM clients | Sí |
| Sitio web | livechatinc.com/... | userlike.com | snapengage.com | iadvize.com/en/ | zendesk.com/... | crisp.chat |
| @LiveChat | @userlike | @snapengage | @iadvize | @zendesk | @crispchat | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
| Enlace | LiveChat | Userlike Live Chat | SnapEngage | iAdvize | Zendesk Chat | Crisp |
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