Business > Enterprises > Livechat
2016-10-19 18:34:30
Compare Zopim vs Olark vs ArcChat vs LiveChat vs SnapEngage vs p3chat vs Userlike vs HeyBubble

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat :
  • Social Customer service solution:
  • [New 2016] iAdvize integrates Facebook Messenger:

More features:
Live chat for small business. Very clean UI. No unnecessary options.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Free trial periodYesYes 14 daysYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 30 days, no credit card required.Yes 15 daysYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium package
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2010-01-0820152009-08-012002-06-252008-10-012011-02-012012-03-012013-01-01
Web-based ApplicationYes PHP Web applicationYes Simplified UI for small businessYesYesYes Compatible with all up-to-date browsers.YesYes Rich Web ClientYesYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes Jabber compatibleYes All Jabber compatible IMs and a very unique Skype integration
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes Using Instant Messaging systems
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.NoNo No native app, but any Jabber/XMPP app will workYes Mobile applications for iPad, iPhone, and Android devices.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Works on some mobile devices. HTML5 dashboardYesYes Optimized for mobile devices does not require Flash to work.YesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes Yes
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Amazing statistics and reports
Multiple operatorsYes Unlimited from the Pro planYes 10 operators per site for same priceYesYesYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYesYesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes YesYes Sent to email address
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYesYesYes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Shortcuts using # symbol in the chat
International supportYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYesYesYes 40+ languages available.Yes 26 languagesYes >20 languagesYes Support in English, German, Dutch, PortugueseYes
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes To a specific operator, a group of operator or the first available operator
Custom extensionsYes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes API
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...YesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYes By time spent
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.NoYes Via Rich Web ClientYes Available while user is connectedYes
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  • 2015-07-22 16:51:20
    2016-10-19 18:34:30
  • Livechat
  • Compare Zopim vs Olark vs LiveChat vs SnapEngage vs p3chat vs Userlike vs HeyBubble
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