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Business > Enterprises > Livechat
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2016-08-11 01:39:56
Compare Zopim vs Olark vs ArcChat vs LiveChat vs SnapEngage vs p3chat vs Userlike vs HeyBubble
iAdvizeArcChat.comZopimOlarkLiveChatSnapEngagep3chatUserlikeHeyBubble
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Websitehttp://landing.iadvize.com/en/http://arcchat.com/http://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://p3chat.comhttp://www.userlike.com/https://www.heybubble.com
Description

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
Live chat for small business. Very clean UI. No unnecessary options.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Free trial periodYesYes 14 daysYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes Fully functional for 30 days, no credit card required.Yes 15 daysYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium package
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2010-01-0820152009-08-012002-06-252008-10-012011-02-012012-03-012013-01-01
Features
Web-based ApplicationYes PHP Web applicationYes Simplified UI for small businessYesYesYes Available on all known up-to-date browsers.YesYes Rich Web ClientYesYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes Jabber compatibleYes All Jabber compatible IMs and a very unique Skype integration
Desktop Applications- Through IM clientsYes through IM clientsYes Desktop apps for Windows and Mac OS X (Mac)Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes Using Instant Messaging systems
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.NoNo No native app, but any Jabber/XMPP app will workYes Mobile apps for iOS and Android devices.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Works on some mobile devices. HTML5 dashboardYesYes Works on any modern browser, does not require Flash.YesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes Yes
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Amazing statistics and reports
Multiple operatorsYes Unlimited from the Pro planYes 10 operators per site for same priceYesYesYes Available, every operator can have their own account.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYesYesYes All chats are stored in LiveChat and can be accessed later on.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYesYesYesYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYesYes YesYes Sent to email address
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYesYesYes Using 3rd Party MacrosYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Shortcuts using # symbol in the chat
International supportYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYesYesYes 40+ languages available + option to customize localization.Yes 26 languagesYes >20 languagesYes Support in English, German, Dutch, PortugueseYes
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes To a specific operator, a group of operator or the first available operator
Custom extensionsYes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes API
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...YesYes Fully customizable rule-based triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYes By time spent
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.NoYes Via Rich Web ClientYes Available while user is connectedYes
Social Networks
Like 18 4 44 8 28 13 39 99 30
Websitehttp://landing.iadvize.com/en/http://arcchat.com/http://www.zopim.com/http://www.olark.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.snapengage.com/http://p3chat.comhttp://www.userlike.com/https://www.heybubble.com
Twitterhttp://twitter.com/iadvizehttp://twitter.com/zopimhttp://www.twitter.com/olarkhttp://twitter.com/LiveChathttp://twitter.com/snapengagehttp://twitter.com/p3chat_imhttps://twitter.com/userlikehttps://twitter.com/HeyBubbleInc
Facebookhttp://www.facebook.com/iadvize.francehttps://www.facebook.com/olarkchathttp://facebook.com/LiveChathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/p3chathttp://facebook.com/userlikehttps://www.facebook.com/heybubble
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  • 2015-07-22 16:51:20
    2016-08-11 01:39:56
  • Livechat
    English
  • Compare Zopim vs Olark vs LiveChat vs SnapEngage vs p3chat vs Userlike vs HeyBubble
  • Unlisted
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for Userlike (Like)
    Best chat - 12 months free for start-ups!
    Posted 2016-08-15 09:18:25 by Sapaso - Paul
  • voted for Userlike (Like)
    Posted 2016-08-05 18:57:31 by agent contenu
  • voted for Userlike (Like)
    Posted 2016-08-05 18:29:22 by Guillaume
  • voted for Userlike (Like)
    USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.
    Français Posted 2016-08-05 17:24:36 by Peache
  • voted for Userlike (Like)
    Userfriendly chat that works well!
    Posted 2016-08-05 17:02:15 by ChargéProj
  • voted for Userlike (Like)
    Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen
    Posted 2016-07-04 11:57:42 by Christina Bertsch
  • voted for Userlike (Like)
    For those serious about customer support
    Posted 2016-06-30 18:41:23 by Ayce
  • voted for iAdvize (Like)
    Posted 2016-06-28 09:46:03 by Arte
  • voted for LiveChat (Like)
    Posted 2016-06-20 15:49:15 by Agnieszka Jaśkiewicz
  • voted for Userlike (Like)
    Posted 2016-06-13 12:19:48 by Muhammad Sumon Molla Selim
  • voted for Userlike (Like)
    great software, great support if you have any questions.
    Posted 2016-06-03 14:13:43 by max
  • voted for Userlike (Like)
    Great chat application!
    Posted 2016-05-04 15:57:24 by mm00
  • voted for Userlike (Like)
    They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.
    Posted 2016-05-02 10:21:52 by Eugene Fedorov
  • voted for LiveChat (Like)
    Posted 2016-04-22 18:13:01 by daniel
  • voted for Userlike (Like)
    After checking several others, we decided to go for UserLike - The best software possible!
    Posted 2016-04-12 15:39:47 by Lena Loo
  • voted for Userlike (Like)
    Posted 2016-04-09 17:14:43 by Hendrik Klingler
  • voted for LiveChat (Like)
    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
    Posted 2016-03-22 19:44:18 by Bartosz Rybitwa
  • Posted 2016-03-09 09:05:05 by EtuESPE
  • rated LiveChat: Prix 3
    Posted 2016-03-09 08:48:23 by EtuESPE
  • voted for Userlike (Like)
    Userlike is the best live-chat software!
    Posted 2016-03-04 21:11:46 by Semel
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:39:57 by Nosira
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:04:47 by b527856
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 18:56:03 by NewsFlow
  • suggested on HeyBubble to set Pricing plans to Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
    Posted 2016-02-15 18:32:03 by gerbora
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 16:53:26 by gerbora
  • voted for Userlike (Like)
    Great service !
    Posted 2016-01-26 21:04:46 by ber
  • voted for Userlike (Like)
    Very easy integration
    Français Posted 2016-01-26 11:20:36 by Claire
  • voted for HeyBubble (Like)
    Posted 2016-01-12 00:40:00 by Jennifer Franca-Weatherall
  • commented on Userlike
    Best Chat ever: great design, easy to use, lots of functions!
    Posted 2015-12-17 17:09:21 by Charly
  • voted for Userlike (Like)
    Great integration with Mixpanel and slack
    Posted 2015-12-16 16:18:30 by Ben
  • voted for Userlike (Like)
    Posted 2015-10-28 11:28:53 by chrismouf
  • voted for Userlike (Like)
    Great Service - Fantastic Company!
    Posted 2015-10-28 09:04:14 by jimmybeam
  • voted for Userlike (Like)
    Awesome
    Posted 2015-10-28 08:25:42 by Felix Stäritz
  • voted for Userlike (Like)
    easy setup. very flexible design. lot's of integrations
    Posted 2015-10-28 00:02:11 by moere
  • voted for Userlike (Like)
    best chat ever !
    Posted 2015-10-26 17:03:29 by celipeaj
  • voted for Userlike (Like)
    best chat support you can find!!
    Posted 2015-10-07 16:19:25 by Elisabeth Fritz
  • voted for Userlike (Like)
    nice
    Posted 2015-09-22 14:03:05 by Eric-Jan Krausch
  • voted for HeyBubble (Like)
    very easy to use...the skype on mobile app makes life so easy
    Posted 2015-09-14 16:08:51 by amindamyar
  • voted for Userlike (Like)
    We use Userlike for lead gen purposes and we are very happy with the results!
    Posted 2015-08-19 09:09:54 by Ana
  • voted for HeyBubble (Like)
    Posted 2015-08-17 20:02:27 by YA
  • voted for HeyBubble (Like)
    Easy to install and easy to use. Is capable to be integrated with Skype which is a fantastic feature!
    Posted 2015-08-14 20:33:58 by Stephanie Medeiros
  • voted for HeyBubble (Like)
    Really easy to use and intuitive. Very practical.
    Posted 2015-08-14 18:09:56 by Ord
  • voted for HeyBubble (Like)
    Really excellent product. Since my company started using HeyBubble, chats with real prospects have increased dramatically. Also our telemarketing team is able to be more proactive by engaging directly with with visitors showing an active interest (by length of time on site, number of pages visited, etc.). They say 90% of the time they proactively trigger a chat, they are responded to. Excellent
    Posted 2015-08-13 22:39:31 by duck
  • voted for HeyBubble (Like)
    Very easy to use, great product !
    Posted 2015-08-13 14:56:12 by Isabelle Villeneuve
  • voted for HeyBubble (Like)
    Using HeyBubble really adds values to the service we are offering for our clients. It is easy to use and we clearly see results!
    Posted 2015-08-13 14:19:50 by jff
  • voted for HeyBubble (Like)
    Great product. I like the Skype integration
    Posted 2015-08-12 23:18:35 by Jay
  • voted for HeyBubble (Like)
    Posted 2015-08-12 14:10:06 by nesnesnes
  • voted for HeyBubble (Like)
    Posted 2015-08-11 23:19:55 by MAG
  • voted for HeyBubble (Like)
    Hey Bubble is so easy to use and works great on mobile and even in Skype!!!!
    Posted 2015-08-11 23:19:23 by Scott Armstrong
  • voted for Userlike (Like)
    Great service!
    Posted 2015-08-05 16:30:52 by Michaela Fraundorfer
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