LiveChatOlarkZopimiAdvizeSnapEngagep3chatUserlikeSmartsupp FREE live chatNetrox SCeAssistance Pro Live chat SolutionHeyBubbleWatcheezy
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/http://landing.iadvize.com/en/http://www.snapengage.com/http://p3chat.comhttp://www.userlike.com/https://www.smartsupp.comhttp://www.netroxsc.comhttp://www.eassistancepro.comhttps://www.heybubble.comhttp://fr.watcheezy.com/
Description

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike offers a professional and lightweight live chat software for websites. Raise your conversion rates and create happy and loyal customers through an outstanding online customer service. Our various software packages connect to the needs of businesses from any size.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1chttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=9AGoGgRguT8https://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=l_r2F5QO17g
Free trial periodYes Fully functional for 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 daysYesYes 15 daysYes 14 days free trialYes 14 days/no credit card required/Free plan availableYes 14 days + Completely free versionYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYes 15 days free trial
Pricing plans

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: 15 dollars/month (1 operator...),
  • Gold Plan: 44 dollars/month (4 operators, SSL security...),
  • Platinum Plan: 116 dollars/month (8 operators, white label, SSL security...)
  • Ultimate Plan: 219 dollars/month (15 operators, SSL security, white label, phone support...)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Business :4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
Launch date2002-06-252009-08-012010-01-082008-10-012011-02-012012-03-012013-04-012011 Apr 112013-01-232013-01-012013-11-04
Features
Web-based ApplicationYes Available on all known up-to-date browsers.YesYesYes PHP Web applicationYesYes Rich Web ClientYesYesYesYesYes Full HTML5 and Javascript Web applicationYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-YesYes Jabber compatibleYes XMPP (Jabber)NoYes All Jabber compatible IMs and a very unique Skype integrationNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X (Mac)Yes through IM clients- Through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumNo Web-interface with desktop notificationsYes Windows PlatformYes Using Instant Messaging systems
Native mobile applicationYes Mobile apps for iOS and Android devices.No No native app, but any Jabber/XMPP app will workNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Android, iOS, Windows PhoneYes Web console for mobile devicesYes Any Skype or Jabber compatible mobile app-
Works for customers on mobile devices?Yes Works on any modern browser, does not require Flash.YesYes Works on some mobile devices. HTML5 dashboardYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes optimized for all mobile devices (smartphones & Tablets)Yes fully responsive chat boxYes Adapts to the deviceYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)
Chat statisticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Chats summary and detailsYes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)
Multi-siteYes LiveChat can be added to multiple websites and customized per each.YesYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited in all plansYes Via DepartmentsYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes no extra chargeYes Unlimited websites.Yes Unlimited site accessYes UnlimitedYes Unlimited number of websites with Eezy offers
Multiple operatorsYes Available, every operator can have their own account.YesYesYes Unlimited from the Pro planYesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYesYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes $15 per additional agent
Conversation transcriptsYes All chats are stored in LiveChat and can be accessed later on.YesYesYes Unlimited from the Pro planYesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYesYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadable
Offline messagesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYesYes YesYesYes Storing in system, sending to emailYesYes Sent to email addressYes
CobrowsingYes Available via a 3rd party integration.Yes push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesNoYes Guide your visitor to any page- Push webpagesYes Screen recordingNoYesNoYes
Visual customizationYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Graphic design customisation: interface to customize the chat window as you wantYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYesYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back office
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)
Predefined responsesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYesYes With shortcutsYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.
International supportYes 40+ languages available + option to customize localization.YesYesYes Multilingual support: French, English, Spanish and German.Yes 26 languagesYes >20 languagesYes Support in English, German, French, Dutch, PortugueseYes Chat support in English, French and CzechYes English, RussianYes 20 LanguagesYesYes Disponible dans plusieurs langues
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYesYes-Yes See at what url your chat partner is and how he navigates over your site.Yes Visitor recordingYesYesYes Every pages, from referrer to current page with associated time spentYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYesYes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by commandYesYes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYes
Custom extensionsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique
Proactive chat triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYesYes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.YesYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them
Visitor MonitoringYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes Via Rich Web ClientYes Available while user is connectedYesYesYes Complete details through ‘visitors’ section from Operator consolesYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history
Video chatNo Not available.NoNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoYes Availble through an add-onNo Visitor recordingNoNoNoNo Chat audio et vidéo utilisant le WebRTC
Remote screenshotYes Available via integrations with 3rd party apps.NoNoYesNoYes Operator can ask for a screenshot by a commandYes Screen recordingNoNoNoNo
APIYes Open API available.Yes http://www.olark.com/docsYesYes Free APIYesYes Widget APIYes Open API and Javascript APIYes https://developers.smartsupp.com/Yes Javascript API, Open APINoYesYes Free API
Social Networks
Like 27 8 44 17 13 39 89 5 1 49 30 4
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/http://landing.iadvize.com/en/http://www.snapengage.com/http://p3chat.comhttp://www.userlike.com/https://www.smartsupp.comhttp://www.netroxsc.comhttp://www.eassistancepro.comhttps://www.heybubble.comhttp://fr.watcheezy.com/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/zopimhttp://twitter.com/iadvizehttp://twitter.com/snapengagehttp://twitter.com/p3chat_imhttps://twitter.com/userlikehttps://twitter.com/smartsuppcomhttps://twitter.com/EAssistanceProhttps://twitter.com/HeyBubbleInchttps://twitter.com/@_watcheezy
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttp://www.facebook.com/iadvize.francehttps://www.facebook.com/SnapEngagehttps://www.facebook.com/p3chathttp://facebook.com/userlikehttps://www.facebook.com/eassistanceprohttps://www.facebook.com/heybubblehttps://www.facebook.com/Watcheezy/
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