|Zopim||Olark||SnapEngage||LiveChat||p3chat||HeyBubble||iAdvize||Userlike||eAssistance Pro Live chat Solution||Vivocha||ClickDesk||OggChat||Watcheezy|
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
LiveChat is amazingly simple and easy-in-use,
it is a powerful live chat software that helps you sell &
P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
iAdvize is a user-friendly live chat support solution which enables companies to interact in real-time with their online visitors. Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.
Userlike offers live chat software for websites. Userlike’s live chat is a SaaS software and can be integrated into any website by copy and pasting your unique code into your site. You can chat with a browser chat client from the Userlike dashboard, or from an IM client from your desktop or smartphone.
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
Vivocha.com is the simplest and most effective multi-channel online customer engagement service.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.
|Watcheezy is an easy to use predictive
targeting engine combined with a live
Start in real-time reactive or proactive chat with your targeted visitors via Click to Chat, Click to Call and Live chat video. And lower your cart abandonment rate!
Easily implement Watcheezy into your eCommerce website. Autonomously set your behavioural targeting filters and identify your potential clients.
Watcheezy uses the WebRTC Technology for high quality audio/video calls. No plug in to install to use the service.We provide you a free API to set advanced filters.
|Free trial period||Yes Free plan||Yes Free plan, & all paid plans have 14 days free trial||Yes 15 days||Yes fully functional for 30 days, no credit card required||Yes 14 days free trial||Yes 14 Days, and Freemium package||Yes 14 - day free trial||Yes 14 days/no credit card required/Free plan available||Yes 15 days - Try full features, no credit card required||Yes 14 Day Trial||Yes Free plan||Yes 14 Days Free Trial||Yes 30 days free trial|
No limits of concurrent chats.
|- Free Trial - Free Start-up plan - PRO plan ($15 per month per op.) - ADVANCED plan ($23 per month per op.)||Coupon code of 50% discount for the first month:
After the free trial period, users can subscribe for the following products:
After the free trial period, user can subscribe live chat solution for Basic Plan:
|IM (Google Talk, Jabber...) integration||Yes||Yes||Yes All Jabber compatible IMs and a very unique Skype integration||Yes Jabber compatible||Yes Google Talk, Skype||Yes Agents use gTalk/Jabber||No|
|Desktop Applications||Yes Through IM clients||Yes through IM clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Windows, Mac OS X||Yes Through IM clients on desktop and mobile||Yes Using Instant Messaging systems||Yes Compatible with instant messengers for Windows and Mac||Yes Windows Platform||No||Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)||Yes Through IM Clients|
|Native mobile application||Yes iOS for agents||No No native app, but any Jabber/XMPP app will work||No No native app (any Google Talk client or Skype)||Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)||Yes (any Skype, Google Talk or XMPP client)||No||No (any Google Talk client & XMPP Client)||Yes Compatible with instant messengers for all mobile devices||Yes Web console for mobile devices||No||Yes IM (GTalk/Skype)||Yes Any gTalk/Jabber client||-|
|Works for customers on mobile devices?||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes||Yes Works on any modern browser, does not require Flash||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes Yes||Yes||Yes optimized for all mobile devices (smartphones & Tablets)||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.||Yes||Yes||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)|
|Chat statistics||Yes||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes 25+ values, interactive graphs, customizable reports available||Yes Message History, rules performance.||Yes Amazing statistics and reports||Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Complete Chat Statistics (Graphs etc.), Integration with Google Analytics, Tracking API||Yes Complete chat statistics with reports and analytics||Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.||Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email||Yes||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)|
|Multi-site||Yes||Yes||Yes Unlimited in all plans||Yes Different customizations for each site available.||Yes Via Departments||Yes Unlimited||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes unlimited in all||Yes Unlimited site access||Yes Unlimited Site, Unlimited Widget, Unlimited Services||Yes Unlimited domains.||Yes||Yes Unlimited number of websites with Eezy offers|
|Multiple operators||Yes||Yes||Yes||Yes||Yes||Yes Yes, For PRO and ADVANCED packages only||Yes Unlimited from the Pro plan||Yes Starts with one operator in the free version and no limitations in the biggest plan.||Yes Depends upon subscription package||Yes Unlimited - All version||Yes Multiple operators. Five simultaneous chats at a time for each operator.||Yes||Yes|
|Conversation transcripts||Yes||Yes||Yes||Yes Saved on server, so can be accessed from any place at any time||Yes||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes||Yes Saved on servers Transcripts can be accessed at any time. Transcripts can be sent to the crm as a ticket||Yes Saved both on server and on local system||Yes Transcript - Interaction||Yes Chat Transcripts||Yes||Yes Full conversation transcripts available and downloadable|
|Offline messages||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes||Yes Sent to email address||Yes||Yes Yes. They can be sent to the crm as a ticket.||Yes||Yes + Call Me Back Later and Weblead||Yes Converted to tickets through built-in helpdesk||Yes||Yes|
|Cobrowsing||No||Yes push webpages||Yes||Yes||No||No||Yes||Yes||Yes||Yes Co-Browsing - Page Pushing - Form Sharing||Yes||-|
|Visitor details||Yes||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes + Geolocation||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes Geo-location, Name, Email,Product, Referral, Browser, OS, Page Impressions, Visits, etc.||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more||Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.||Yes||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history|
|Predefined responses||Yes Shortcuts. Also auto-suggests best response based on visitors' questions||Yes Using 3rd Party Macros||Yes With shortcuts||Yes Tag-based||Yes||Yes Shortcuts using # symbol in the chat||Yes||Yes Canned messages using shortcuts, can be added by both operators and admin||Yes Canned responses available, Can be created by both admin and operators.||Yes Macro, Tags||Yes Shortcut messages - save multiple phrases as shortcuts.||Yes||Yes|
|International support||Yes > 40 languages||Yes||Yes 26 languages||Yes Multilingual + option to customize localization||Yes >20 languages||Yes||Yes||Yes Support in English, German, French, Dutch, Portuguese||Yes 20 Languages||Yes||Yes||Yes||Yes|
|Clickpath Tracker||No||Yes||Yes||Yes||-||Yes Every pages, from referrer to current page with associated time spent||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Transfer to another operator||Yes||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Transfer easily between agents, tiers and groups||Yes Chat history is transferred along with the visitor.||Yes !r command in IM apps, one-click in RWC.||Yes To a specific operator, a group of operator or the first available operator||Yes||Yes Chat including chat history is transferable to other operators. User details are transferred as well.||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes||Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.||Yes||Yes|
|Proactive chat triggers||Yes Fully customizable rule-based triggers||Yes Fully customizable rule-based triggers||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables||Yes||Yes By time spent||Yes||Yes Fully Customizable||Yes||Yes Preconfigured rules or Create your own||Yes||Yes||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them|
|Visitor Monitoring||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||No||Yes||Yes Via Rich Web Client||Yes||Yes||Yes Available while user is connected||Yes Complete details through ‘visitors’ section from Operator consoles||Yes||Yes||Yes||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history|
|Video chat||No||No||No||No not planned - not necessary :)||No||No||Yes||Yes Availble through an add-on||No||Yes||No||No||Yes WebRTC|
|Remote screenshot||No||No||Yes||Yes Remote desktop||No||No||Yes||No||Yes||No||No|
|API||Yes||Yes http://www.olark.com/docs||Yes||Yes||Yes Widget API||Yes||Yes||Yes||No||Yes||Yes Available in PRO Plan.||Yes Free API|