| Zopim | p3chat | Userlike | LiveChat | iAdvize | HeyBubble | eAssistance Pro Live chat Solution | SnapEngage | Live2Support | IMsupporting | Videodesk | Olark | Vivocha | Casengo | ClickDesk | HelpOnClick | LivePerson | LiveSupporti | |
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| Website | http://www.zopim.com/ | http://p3chat.com | http://www.userlike.com/ | http://livechatinc.com | http://www.iadvize.com/ | http://www.heybubble.com | http://www.eassistancepro.com | http://www.snapengage.com/ | http://www.live2support.com | http://www.IMsupporting.com | http://www.videodesk.com | http://www.olark.com/ | http://www.vivocha.com | http://casengo.com | http://www.clickdesk.com/ | http://www.helponclick.com | http://www.liveperson.com/ | http://livesupporti.com |
| Description | Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | P3chat is an easy to use live chat solution supporting
Skype and GTalk and having 20+ language
support. P3chat id specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja. The great advantage is that you can use single widget code on multiple websites without restriction. | Userlike is a livechat software to chat with visitors of your website. Through our chat window you can deliver a great customer service, sell actively, and add a human element to your website. Our software is easy to use, has a great design, and many functionalities. Free to use for other startups. | LiveChat is amazingly simple and easy-in-use,
it is a powerful live chat software that helps you sell &
support ! | iAdvize is a live chat support software that allows you to answer directly to your visitors and to guide them to the solution or product that best meets their needs. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Live2Support live chat software is a low price and high quality
chat software. It can be easily integrated into your website. You
can fully customize the visitor chat window to match your website
and choose from readymade windows templates. One operator can even
accept multiple requests and when he is unavailable, the customer
has the opportunity to leave a message so you won’t leave any
questions unanswered. With Live2Support, you can control the process of your customer service to deliver the best results. It comes with additional features such as post chat survey and SSL-based tracking. Get one additional operator free with Bronze and Silver Package. | UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes. | Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web. | Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors. If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc) | Vivocha.com is the simplest and most effective multi-channel online customer engagement service. Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing. | Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. | HelpOnClick is a simple to use and powerful tool to increase sales and conversion rate on your website. Real time traffic monitor let you know exactly who is on your website and where they are coming from. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | LiveSupporti is a live support chat software which allows you to chat, monitor and engage with your online customers. |
| Video tour | http://youtu.be/tSRSn9hJU1c | http://www.youtube.com/watch?v=9AGoGgRguT8 | http://www.youtube.com/watch?v=uexFQNBh8fo | http://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKu | http://vimeo.com/26151545 | http://www.youtube.com/watch?v=xEBwAy-BNd4 | http://www.youtube.com/watch?v=x_yOSRJyQAk | http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE | http://youtu.be/NyYjhhs4d1o | http://www.youtube.com/watch?v=mym-ib8fXtw | http://www.youtube.com/watch?v=uTnsmkg_Pj8 | http://youtu.be/my-b06LmkN0 | http://vimeo.com/35765067 | http://www.youtube.com/watch?v=FKhgwphnpIY | http://www.youtube.com/watch?v=4Yiyaz0k8yk | http://www.youtube.com/watch?v=9pTXiFb_yRo | http://youtu.be/-nF-Z7lzLjw | |
| Free trial period | Yes Free plan | Yes 14 days free trial | Yes Free Plan & Free Trial | Yes fully functional for 30 days, no credit card required | Yes You can test iAdvize for free for 7 days with all options enabled. | Yes Totally free while Beta | Yes 30 days | Yes 15 days | Yes 15 days free trial | Yes 32 days + | Yes Free Plan up to 10h/discussion/month for ever | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 Day Trial | Yes Free, forever for the first agent! | Yes Free plan | Yes 14 days | Yes Free plan | |
| Pricing plans |
| Low prices because our profit is only
9%
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| No limits of concurrent chats.
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| Free while in Beta version. Beta users will keep additional free months as a privilege after release of premium plans. | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| You can pick a plan according to your requirement. Custom plan
is also available.
| From £9.99 per month. You can also PayAsYouGo without and subscription. Simply pay for what you use. |
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| Launch date | 2011-02-01 | 2012-03-01 | 2002-06-12 | 2012-12-01 | 2013-01-23 | 2008-10-01 | 2003-11-07 | 2009-11-02 | 2012-09-01 | 2009-08-01 | 2012-11-01 | 2011-06-20 | 2004-04-01 | 2012-09-01 | ||||
| Features | ||||||||||||||||||
| Web-based Application | Yes | Yes | Yes | Yes | Yes Full HTML5 and Javascript Web application | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Desktop Applications | Yes Through IM clients | Yes Through IM clients on desktop and mobile | Yes Windows, Mac OS X | Yes Using Instant Messaging systems | Yes Windows Platform | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes | Yes | Yes Real-time availability app | Yes through IM clients | No | - Available on every desktop. Access trough web | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Yes | Yes | No | ||
| Native mobile application | Yes iOS for agents | No | Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps) | No (any Google Talk client & XMPP Client) | No through Jabber (XMPP) clients and Skype | No Supports chat for visitors | No No native app (any Google Talk client or Skype) | Yes IM Client Gtalk | Yes Android and Available webbased. | No | No No native app, but any Jabber/XMPP app will work | No | Yes | No Access through Gtalk/Skype apps | Yes | Yes for visitors | No | |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes | Yes Works on any modern browser, does not require Flash | No | Yes On any Jabber Client and Skype mobile app | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes | Yes Live2Support is available on mobile platforms including iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. | Yes | Yes no video | Yes | Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that. | Yes | Yes | Yes | Yes | Yes |
| Chat statistics | Yes | Yes | Yes | Yes 25+ values, interactive graphs, customizable reports available | Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | - Coming soon | Yes Complete chat statistics with reports and analytics | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Chat Transcripts is saved and can be accessible anytime. | Yes | Yes | Yes | Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate. | Yes | Yes | Yes | Yes | Yes |
| Multi-site | Yes | Yes | Yes | Yes Different customizations for each site available. | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited | Yes Unlimited site access | Yes Unlimited in all plans | Yes Custom Plan Available | Yes | Yes Unlimited in all plans | Yes | Yes Unlimited Site, Unlimited Widget, Unlimited Services | Yes | Yes | Yes | Yes | Yes Unlimited in all plans |
| Multiple operators | Yes | Yes | Yes | Yes | Yes Unlimited from the Pro plan | Yes 5 or 10 operators for free in the beta plan | Yes Depends upon subscription package | Yes | Yes | Yes | Yes | Yes | Yes Unlimited - All version | Yes | Yes | Yes | Yes | Yes |
| Conversation transcripts | Yes | Yes | Yes | Yes Saved on server, so can be accessed from any place at any time | Yes | Yes Linked in real time to visitors already chatted in the past | Yes Saved both on server and on local system | Yes | Yes Saved on server and can be accessed from any time at any place. | Yes | Yes | Yes | Yes Transcript - Interaction | Yes | Yes | Yes | Yes | Yes |
| Offline messages | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes + Call Me Back Later | Yes | Yes Converted to tickets through built-in helpdesk | Yes | Yes | Yes |
| Cobrowsing | No | No | Yes | Yes | Yes | No | Yes | Yes | Yes Push Webpages | - See where the end user is on a single webpage at any time | No | Yes push webpages | Yes Co-Browsing - Page Pushing - Form Sharing | No | No | Yes | Yes | |
| Visual customization | Yes | No | Yes | Yes use existing templates or create your own customization | Yes interface to customize the chat window as you want | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes | Yes CSS based changes | Yes All plans | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button | Yes | Yes Full customization - White Label, Language, Themes, Color and Text. | Yes per website theme based | Yes | Yes |
| Visitor details | Yes | Yes | Yes | Yes + Geolocation | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes Name, email, ID, Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Yes | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more | Yes | Yes | Yes | Yes | Yes |
| Predefined responses | Yes Shortcuts. Also auto-suggests best response based on visitors' questions | No | Yes | Yes Tag-based | Yes | Yes Shortcuts using # symbol in the chat | Yes Canned responses available, Can be created by both admin and operators. | Yes With shortcuts | Yes | Yes | Yes | Yes Using 3rd Party Macros | Yes Macro, Tags | Yes | Yes | Yes | Yes | No |
| International support | Yes > 40 languages | Yes | Yes | Yes Multilingual + option to customize localization | Yes | Yes | No Presently English only | Yes 26 languages | Yes | Yes UTF8 Compatible | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Clickpath Tracker | No | Yes | Yes | Yes | Yes | Yes Every pages, from referrer to current page with associated time spent | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Transfer to another operator | Yes | Yes | Yes | Yes Chat history is transferred along with the visitor. | Yes | Yes To a specific operator, a group of operator or the first available operator | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes Transfer easily between agents, tiers and groups | Yes | Yes Any operator can join and take over a chat session ( or co-chat ) | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes | Yes | Yes | Yes | No | |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes Javascript API | Yes | Yes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/api | Yes API | - Coming soon | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes | Yes | Yes | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Full Access to APIs - JavaScript | Yes | Yes | Yes | Yes | No |
| Proactive chat triggers | Yes Fully customizable rule-based triggers | Yes | Yes | Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables | Yes | Yes By time spent | Yes | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes | Yes Fully customizable rule-based triggers | Yes Preconfigured rules or Create your own | No | Yes | Yes | Yes | Yes | |
| Visitor Monitoring | Yes | Yes | Yes | Yes | Yes | Yes | Yes Complete details through ‘visitors’ section from Operator consoles | No | Yes | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | No | Yes | Yes | Yes | Yes | |
| Video chat | No | No | Yes integration with dozeo.com | No not planned - not necessary :) | No | No | No | No | No | No | Yes | No | Yes | No | No | Yes | No | |
| Remote screenshot | No | No | Yes | Yes Remote desktop | No | No | Yes | Yes | No | No | Yes | - | No | Yes | No | |||
| API | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes Currently in Beta | Yes http://www.olark.com/docs | Yes | - | Yes | Yes | Yes for visitor customization, agents... | No |
| Social Networks | ||||||||||||||||||
| Like | ||||||||||||||||||
| http://twitter.com/zopim | http://twitter.com/p3chat_im | https://twitter.com/userlike | http://twitter.com/LiveChat | http://twitter.com/iadvize | https://twitter.com/HeyBubbleInc | https://twitter.com/EAssistancePro | http://twitter.com/snapengage | http://twitter.com/live2support | http://twitter.com/imsupporting | https://twitter.com/videodesk_en | http://www.twitter.com/olark | http://twitter.com/vivocha | http://twitter.com/casengo | https://twitter.com/ClickDesk | http://www.twitter.com/onclickltd | http://twitter.com/liveperson | http://twitter.com/LiveSupporti | |
| https://www.facebook.com/p3chat | http://facebook.com/userlike | http://facebook.com/LiveChat | https://www.facebook.com/heybubble | https://www.facebook.com/eassistancepro | https://www.facebook.com/SnapEngage | http://www.facebook.com/Live2support | http://www.facebook.com/imsupporting | https://www.facebook.com/olarkchat | http://www.facebook.com/casengo | https://www.facebook.com/Clickdesk | http://www.facebook.com/LivePersonInc | https://www.facebook.com/livesupporti | ||||||
| Website | http://www.zopim.com/ | http://p3chat.com | http://www.userlike.com/ | http://livechatinc.com | http://www.iadvize.com/ | http://www.heybubble.com | http://www.eassistancepro.com | http://www.snapengage.com/ | http://www.live2support.com | http://www.IMsupporting.com | http://www.videodesk.com | http://www.olark.com/ | http://www.vivocha.com | http://casengo.com | http://www.clickdesk.com/ | http://www.helponclick.com | http://www.liveperson.com/ | http://livesupporti.com |
