ZopimOlarkLiveChatSnapEngagep3chatUserlikeSmartsuppeAssistance Pro Live chat SolutionWatcheezyiAdvizeHeyBubble

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat is amazingly simple and easy-in-use, it is a powerful live chat software that helps you sell & support !
It is available on Windows, Mac, iPhone, iPad and Android.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike offers live chat software for websites. Userlike’s live chat is a SaaS software and can be integrated into any website by copy and pasting your unique code into your site. You can chat with a browser chat client from the Userlike dashboard, or from an IM client from your desktop or smartphone.

Smartsupp is a smart live chat for e-commerce. It's localized in French, German, Polish, Russian and Czech. Smartsupp enables you to communicate with visitors on your website in real-time. It's a new way of communication between businesses and customers on the web. Boost your conversions and improve customer loyalty with Smartsupp.

Smartsupp live chat helps you boost visitor conversions and improve customer loyalty, both of which is measurable in Google Analytics.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

iAdvize is a leading live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • [New 2015] Live Community Chat

Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.

More information : http://www.iadvize.com/en/features/
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Video tourhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKuhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=uexFQNBh8fohttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=xEBwAy-BNd4
Free trial periodYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes fully functional for 30 days, no credit card requiredYes 15 daysYes 14 days free trialYes 14 days/no credit card required/Free plan availableYes 14 daysYes 15 days - Try full features, no credit card requiredYes 15 days free trialYesYes 14 Days, and Freemium package
Pricing plans
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: 15 dollars/month (1 operator...),
  • Gold Plan: 44 dollars/month (4 operators, SSL security...),
  • Platinum Plan: 116 dollars/month (8 operators, white label, SSL security...)
  • Ultimate Plan: 219 dollars/month (15 operators, SSL security, white label, phone support...)

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Business :4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free 0€/Month
  • Team 37$/Month
  • Corporate 102$/Month
  • Custom/ ask for a quote
  • Smartsupp Free : free forever for 1 agent
  • Smartsupp Standard: 8 € / month / agent
  • Smartsupp Pro: 19 € / month / agent

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
  • Small Business: $29.90 dollars/month (1 agent, 50 000 pages views/month)
  • Standard Plan: $89.90 dollars/month (3 agents, 500000 pagesviews/month..)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2009-08-012002-06-252008-10-012011-02-012012-03-012013-04-012013-01-232013-11-042010-01-082013-01-01
Web-based ApplicationYesYesYesYesYes Rich Web ClientYesYesYesYesYes PHP Web applicationYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integration-YesYes Jabber compatibleYes XMPP (Jabber)NoYes All Jabber compatible IMs and a very unique Skype integration
Desktop Applications- Through IM clientsYes through IM clientsYes Windows, Mac OS XYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes XMPP (Jabber) : Pidgin, AdiumYes Windows PlatformYes Using Instant Messaging systems
Native mobile applicationYes iOS for agentsNo No native app, but any Jabber/XMPP app will workYes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS)Yes Web console for mobile devices-Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYes Works on any modern browser, does not require FlashYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes optimized for all mobile devices (smartphones & Tablets)YesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Yes
Chat statisticsYesYesYes 25+ values, interactive graphs, customizable reports availableYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Complete chat statistics with reports and analyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Amazing statistics and reports
Multi-siteYesYesYes Different customizations for each site available.Yes Unlimited in all plansYes Via DepartmentsYes Deploy unique widgets per site and connect with the proper operator group. Unlimited in all plans.YesYes Unlimited site accessYes Unlimited number of websites with Eezy offersYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited
Multiple operatorsYesYesYesYesYesYes Starts with one operator in the free version and no limitations in the biggest plan.YesYes Depends upon subscription packageYes $15 per additional agentYes Unlimited from the Pro planYes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYesYesYes Saved on server, so can be accessed from any place at any timeYesYesYes Saved on servers Transcripts can be accessed at any time. Transcripts can be sent to the crm as a ticketYesYes Saved both on server and on local systemYes Full conversation transcripts available and downloadableYes Unlimited from the Pro planYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYesYesYes YesYesYesYesYesYes Sent to email address
CobrowsingNoYes push webpagesYesYesNoYes Guide your visitor to any page- Push webpagesNoYesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes use existing templates or create your own customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYesYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Customize the live chat module directly in the back officeYes Graphic design customisation: interface to customize the chat window as you wantYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes + GeolocationYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email,Product, Referral, Browser, OS, Page Impressions, Visits, etc.YesYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYesYes Using 3rd Party MacrosYes Tag-basedYes With shortcutsYesYes Canned messages using shortcuts, can be added by both operators and admin. Can be gathered in groupsYesYes Canned responses available, Can be created by both admin and operators.YesYesYes Shortcuts using # symbol in the chat
International supportYesYesYes Multilingual + option to customize localizationYes 26 languagesYes >20 languagesYes Support in English, German, French, Dutch, PortugueseYes Chat support in English, French and CzechYes 20 LanguagesYesYes Multilingual support: French, English, Spanish and German.Yes
Clickpath TrackerNoYesYesYes-Yes See at what url your chat partner is and how he navigates over your site.NoYesYesYesYes Every pages, from referrer to current page with associated time spent
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by commandYesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYesYes To a specific operator, a group of operator or the first available operator
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/apiYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes API: Salesforce, Zendesk...Yes API
Proactive chat triggersYesYes Fully customizable rule-based triggersYes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variablesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYesYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYes By time spent
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesNoYes Via Rich Web ClientYes Available while user is connectedYesYes Complete details through ‘visitors’ section from Operator consolesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes
Video chatNoNoNo not planned - not necessary :)NoNoYes Availble through an add-onNoNoYes Chat audio et vidéo utilisant le WebRTCYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.No
Remote screenshotNoNoYes Remote desktopYesNoYes Operator can ask for a screenshot by a commandNoNoNoNo
APIYesYes http://www.olark.com/docsYesYesYes Widget APIYes Open API and Javascript APIYesNoYes Free APIYes Free APIYes
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