ProProfs Help Desk

Business > Enterprises > Help Desk
2018-10-25 08:15:17
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
ProProfs Help Desk
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Launch date2018-07-26
Implementation language(s)English
Free planYes 15 days free trail
Starting price49 USD per month
Pricing plans
Canned responses and rule-based automated messages
Shared inbox
Collaborative email
Issue tracking in one place
Timely response to child tickets
Ticket prioritization
Tickets surveys
Faster ticket resolution
Instant support
Email Integration
Social Networks
LinkedIn profile
YouTube Channel
  • 2018-10-25 07:08:01
    2018-10-25 08:15:17
  • Help Desk
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL