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Enlace | Zendesk Chat | Userlike | Target First | BoldChat | iAdvize | Zoho | Smartsupp | ClickDesk | LiveChat |
|---|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  |  | |
| Sitio web | zendesk.com/... | userlike.com | targetfirst.com | boldchat.com | iadvize.com/en/ | zoho.com/... | smartsupp.com | clickdesk.com | livechatinc.com/... |
| Descripción | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | ||
| Período de prueba gratuito | Sí 14 days | Sí 14 days - no credit card required - Free plan available | Sí 14 jours d'essai gratuit | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | No N/A | Sí Free plan | Sí 14 days, no credit card required. | ||
| Pricing plans |
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Voir le détail des tarifs ici: targetfirst.com/... |
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There's no limit of active chats going at any one
time. | ||||
| Launch date | 2012-03-01 | 2011-01-27 | 2010-01-08 | 2013-04-01 | 2011-06-20 | 2002-06-25 | |||
| Características | |||||||||
| Web-based Application | Sí | Sí | Sí Responsive | Sí PHP Web application | Sí | Sí | Sí Compatible with all up-to-date browsers. | ||
| IM (Google Talk, Jabber...) integration | - | Sí Jabber compatible | No | Sí XMPP (Jabber) | Sí Google Talk, Skype | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | |||
| Desktop Applications | - Through IM clients | Sí Compatible with instant messengers for Windows and Mac | Sí Compatible Windows et Mac | Sí Available on every computer through a internet navigator | Sí XMPP (Jabber) : Pidgin, Adium | Sí Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Sí Desktop apps for Windows and Mac OS X. | ||
| Native mobile application | No | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí IoS,Android | Sí | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Sí IM (GTalk/Skype) | Sí Mobile applications for iPad, iPhone, and Android devices. | |
| Works for customers on mobile devices? | Sí Works on some mobile devices. HTML5 dashboard | Sí Optimized for mobile devices (smartphone & tablet) | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí yes - optimised for mobile devices | Sí fully responsive chat box | Sí | Sí Optimized for mobile devices does not require Flash to work. | ||
| Chat statistics | Sí | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí | Sí Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | |
| Multi-site | Sí | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí | Sí | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí no extra charge | Sí Unlimited domains. | Sí There's no limit. One account can be used to manage multiple websites. | |
| Multiple operators | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí | Sí | Sí Unlimited | Sí | Sí Multiple operators. Five simultaneous chats at a time for each operator. | Sí Every user can have their own account. Different agent roles available. | |
| Conversation transcripts | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí | Sí | Sí Unlimited | Sí | Sí Chat Transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | |
| Offline messages | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí Formulaire en absence, prise de rdv | Sí | Sí | Sí | Sí Converted to tickets through built-in helpdesk | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | |
| Cobrowsing | No | Sí Guide your visitor to any page of your website. | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí Screen recording | Sí | Sí With the use of a 3rd party application. | |
| Visual customization | Sí | Sí Fully customizable and text customization | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí | Sí Full customization - White Label, Language, Themes, Color and Text. | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | |
| Visitor details | Sí | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Sí Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | |
| Predefined responses | Sí | Sí Easily create chat macros and sort them into groups. | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí Shortcut messages - save multiple phrases as shortcuts. | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | |
| International support | Sí | Sí Multilingual-Support | Sí Disponible dans plusieurs langues | Sí | Sí Multilingual support: French, English, Spanish and German. | Sí Chat support in English, French and Czech | Sí | Sí 40+ languages available. | |
| Clickpath Tracker | No | Sí See at what url your chat partners are and how they navigate over your site. | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Sí | Sí | Sí Visitor recording | Sí | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | |
| Transfer to another operator | Sí | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí Transfert du chat en temps réel entre opérateurs | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí | Sí Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | |
| Custom extensions | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí | Sí API: Salesforce, Zendesk... | Sí | Sí One click installable plugins & addons to integrate with all major CRMs & billing systems available. | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | |
| Proactive chat triggers | Sí | Sí Fully Customizable | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí | Sí | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | |
| Visitor Monitoring | Sí | Sí Available while user is connected | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | |
| Video chat | No | Sí | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No Visitor recording | No | No | ||
| Remote screenshot | No | Sí | Sí | No | Sí Screen recording | No | Sí With the use of a 3rd party application. | ||
| API | Sí | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | Sí Free API | Sí Free API | Sí https://developers.smartsupp.com/ | Sí Available in PRO Plan. | Sí Open API |
8 more
User reviews and comments
wxndyvo on 2023-03-31 05:47:35 suggested on Zoho to set Enlace to Mobile Phones 
Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37 suggested on Smartsupp to set Video chat to - Visitor recording 
EtuESPE on 2016-03-09 09:05:05 rated LiveChat: Difficulté d'installation 3/5 
EtuESPE on 2016-03-09 08:48:23 rated LiveChat: Prix 3/5 
Petr Janošík on 2016-02-18 14:05:36 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:04:14 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:03:25 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 13:59:37 suggested on Smartsupp to set Pricing plans to
FREE: free forever with unlimited agents
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:57:52 suggested on Smartsupp to set Remote screenshot to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:57:33 suggested on Smartsupp to set Cobrowsing to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:55:46 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents & chats
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:55:11 suggested on Smartsupp to set Number of paid customers to 1600 
Petr Janošík on 2016-02-18 13:54:30 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
Petr Janošík on 2016-02-18 13:54:18 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
Lukáš Rajchl on 2016-01-25 11:09:00 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents
MINI: 4 € / month / agent
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Charly on 2015-12-17 17:09:21 commented on Userlike 
josefina1234 on 2015-11-11 14:02:20 commented on Smartsupp 
shimona on 2015-06-01 13:03:51 suggested on iAdvize to set Nombre to live chat 
iAdvize UK on 2015-05-27 14:49:01 suggested on iAdvize to set Nombre to iAdvize Click to Community 
ashish on 2014-12-08 12:53:07 suggested on Smartsupp to set Remote screenshot to -
ver mayores comentariosBeta testing
In 1 year payment.
Best Chat ever: great design, easy to use, lots of functions!
that is not video chat, it is only recording of visitors on the web
coming soon