Live chat comparision
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Nombre | Lime Talk | LiveChat | Olark | SnapEngage | Userlike | p3chat | Smartsupp | Zendesk Chat | iAdvize | Netrox SC | eAssistance Pro Live chat Solution | HeyBubble | Target First | Crisp |
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| Imagen |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Sitio web | limetalk.com | livechatinc.com/... | olark.com | snapengage.com | userlike.com | smartsupp.com | zendesk.com/... | iadvize.com/en/ | netroxsc.com | eassistancepro.com | heybubble.com | targetfirst.com | crisp.chat | |
| Me gusta | Le gusta 1 | Le gusta 51 | Le gusta 13 | Le gusta 14 | Le gusta 111 | Le gusta 40 | Le gusta 8 | Le gusta 45 | Le gusta 31 | Le gusta 2 | Le gusta 50 | Le gusta 31 | Le gusta 6 | Le gusta 7 |
| Descripción | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. To find a replacement you can have a look at this comparison:
compare-live-chat-support-software-help | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Netrox SC is live chat software for real-time sales and customer support on the website. Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features. Free live chat version has no time or chat limits and fits small websites perfectly.
| eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point. Des applications (iOS, Android, Mac et Windows) sont disponibles Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi: Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. |
| Vídeo |  |  |  |  |  |  |  |  |  |  | ||||
| Período de prueba gratuito | Sí 15 days | Sí 14 days, no credit card required. | Sí Free plan, & all paid plans have 14 days free trial | Sí 15 days | Sí 14 days - no credit card required - Free plan available | Sí 14 days free trial | Sí 14 days | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Sí 14 days + Completely free version | Sí 15 days - Try full features, no credit card required | Sí 14 Days, and Freemium package | Sí 14 jours d'essai gratuit | Sí 14 jours d'essai | |
| Pricing plans | Unlimited version starting from $4,2 / month. |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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| After the free trial period, user can subscribe live chat solution for Basic Plan:
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Voir le détail des tarifs ici: targetfirst.com/... |
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| Launch date | 2012-01-01 | 2002-06-25 | 2009-08-01 | 2008-10-01 | 2012-03-01 | 2011-02-01 | 2013-04-01 | 2010-01-08 | 2011 Apr 11 | 2013-01-23 | 2013-01-01 | 2011-01-27 | 2015-11-01 | |
| Características | ||||||||||||||
| Web-based Application | Sí | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí Rich Web Client | Sí | Sí | Sí PHP Web application | Sí | Sí | Sí Full HTML5 and Javascript Web application | Sí Responsive | Sí Responsive |
| IM (Google Talk, Jabber...) integration | Sí | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí Jabber compatible | Sí | Sí XMPP (Jabber) | - | No | Sí All Jabber compatible IMs and a very unique Skype integration | No | Sí Slack | ||||
| Desktop Applications | Sí through IM clients | Sí Desktop apps for Windows and Mac OS X. | Sí through IM clients | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Compatible with instant messengers for Windows and Mac | Sí Through IM clients on desktop and mobile | Sí XMPP (Jabber) : Pidgin, Adium | - Through IM clients | Sí Available on every computer through a internet navigator | No Web-interface with desktop notifications | Sí Windows Platform | Sí Using Instant Messaging systems | Sí Compatible Windows et Mac | Sí |
| Native mobile application | - | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No No native app (any Google Talk client or Skype) | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí (any Skype, Google Talk or XMPP client) | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | No | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí Android, iOS, Windows Phone | Sí Web console for mobile devices | Sí Any Skype or Jabber compatible mobile app | Sí IoS,Android | Sí iOS, Android |
| Works for customers on mobile devices? | Sí | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí | Sí Optimized for mobile devices (smartphone & tablet) | Sí Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Sí fully responsive chat box | Sí Works on some mobile devices. HTML5 dashboard | Sí yes - optimised for mobile devices | Sí Adapts to the device | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí Yes | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí |
| Chat statistics | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Message History, rules performance. | Sí | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí Chats summary and details | Sí Complete chat statistics with reports and analytics | Sí Amazing statistics and reports | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí |
| Multi-site | Sí no extra payment | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí Unlimited in all plans | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí Via Departments | Sí no extra charge | Sí | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí Unlimited websites. | Sí Unlimited site access | Sí Unlimited | Sí | Sí |
| Multiple operators | Sí | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí | Sí | Sí | Sí Unlimited | Sí | Sí Depends upon subscription package | Sí Yes, For PRO and ADVANCED packages only | Sí | Sí Unlimited |
| Conversation transcripts | Sí | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí | Sí | Sí | Sí Unlimited | Sí | Sí Saved both on server and on local system | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Sí | Sí |
| Offline messages | Sí | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí | Sí | Sí | Sí | Sí Storing in system, sending to email | Sí | Sí Sent to email address | Sí Formulaire en absence, prise de rdv | Sí E-mail can be replied |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí push webpages | Sí | Sí Guide your visitor to any page of your website. | No | Sí Screen recording | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Sí | No | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | Sí | |
| Visual customization | Sí | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí Fully customizable and text customization | - | Sí | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí Several themes and text customization + multiple action buttons and your company logo | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí |
| Visitor details | Sí | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Sí | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Sí | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí With shortcuts | Sí Easily create chat macros and sort them into groups. | Sí | Sí | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí Canned messages with folders, autocomplete and live search. Both common and personal. | Sí Canned responses available, Can be created by both admin and operators. | Sí Shortcuts using # symbol in the chat | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí |
| International support | Sí | Sí 40+ languages available. | Sí | Sí 26 languages | Sí Multilingual-Support | Sí >20 languages | Sí Chat support in English, French and Czech | Sí | Sí Multilingual support: French, English, Spanish and German. | Sí English, Russian | Sí 20 Languages | Sí | Sí Disponible dans plusieurs langues | Sí 48 langues |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí See at what url your chat partners are and how they navigate over your site. | - | Sí Visitor recording | No | Sí | Sí | Sí | Sí Every pages, from referrer to current page with associated time spent | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Sí MagicBrowse + MagicMap | |
| Transfer to another operator | Sí | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Transfer easily between agents, tiers and groups | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí !r command in IM apps, one-click in RWC. | Sí | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí To a specific operator, a group of operator or the first available operator | Sí Transfert du chat en temps réel entre opérateurs | Sí Shared inbox between operators. What you see is what your team see |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí Javascript API, Integration with Zendesk, Happyfox, .. | Sí | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API: Salesforce, Zendesk... | Sí | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí API | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | |
| Proactive chat triggers | Sí | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Fully Customizable | Sí | Sí | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Sí | Sí By time spent | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Sí |
| Visitor Monitoring | Sí Fully customizable rule-based triggers. | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | No | Sí Available while user is connected | Sí Via Rich Web Client | Sí | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí Complete details through ‘visitors’ section from Operator consoles | Sí | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí |
| Video chat | No | No | No | No | Sí | No | No Visitor recording | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No | No | No | No | Sí |
| Remote screenshot | No | Sí With the use of a 3rd party application. | No | Sí | Sí | No | Sí Screen recording | No | No | No | No | Sí | Sí | |
| API | Sí | Sí Open API | Sí http://www.olark.com/docs | Sí | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | Sí Widget API | Sí https://developers.smartsupp.com/ | Sí | Sí Free API | Sí Javascript API, Open API | No | Sí | Sí Free API | Sí Api Javascript, REST |
| Social Networks | ||||||||||||||
| Sitio web | limetalk.com | livechatinc.com/... | olark.com | snapengage.com | userlike.com | smartsupp.com | zendesk.com/... | iadvize.com/en/ | netroxsc.com | eassistancepro.com | heybubble.com | targetfirst.com | crisp.chat | |
| @LiveChat | @olark | @snapengage | @userlike | @p3chat_im | @smartsuppcom | @zendesk | @iadvize | @netrox_sc | @EAssistancePro | @HeyBubbleInc | @_Targetfirst | @crispchat | ||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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User reviews and comments
Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37 suggested on Smartsupp to set Video chat to - Visitor recording 
EtuESPE on 2016-03-09 09:05:05 rated LiveChat: Difficulté d'installation 3/5 
EtuESPE on 2016-03-09 08:48:23 rated LiveChat: Prix 3/5 
Petr Janošík on 2016-02-18 14:05:36 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:04:14 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:03:25 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 13:59:37 suggested on Smartsupp to set Pricing plans to
FREE: free forever with unlimited agents
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:57:52 suggested on Smartsupp to set Remote screenshot to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:57:33 suggested on Smartsupp to set Cobrowsing to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:55:46 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents & chats
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:55:11 suggested on Smartsupp to set Number of paid customers to 1600 
Petr Janošík on 2016-02-18 13:54:30 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
Petr Janošík on 2016-02-18 13:54:18 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
gerbora on 2016-02-15 18:32:03 suggested on HeyBubble to set Pricing plans to
Free Trial - 14 days, no credit card
required
Free Start-up plan - $0 forever (for
individual users. 30 chats per month only 1 concurrent chat)
PRO plan - $15/mo
ADVANCED plan - $23/mo
Lukáš Rajchl on 2016-01-25 11:09:00 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents
MINI: 4 € / month / agent
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Vitaly Kursitis on 2016-01-20 16:34:13 suggested on Netrox SC to set Launch date to 2011-04-11 
Charly on 2015-12-17 17:09:21 commented on Userlike 
josefina1234 on 2015-11-11 14:02:20 commented on Smartsupp 
shimona on 2015-06-01 13:03:51 suggested on iAdvize to set Nombre to live chat 
iAdvize UK on 2015-05-27 14:49:01 suggested on iAdvize to set Nombre to iAdvize Click to Community
ver mayores comentariosBeta testing
In 1 year payment.
Best Chat ever: great design, easy to use, lots of functions!
that is not video chat, it is only recording of visitors on the web