Enlace | Imagen | Sitio web | Me gusta | Descripción | Vídeo | Período de prueba gratuito | Pricing plans | Launch date | Web-based Application | Desktop Applications | Native mobile application | Works for customers on mobile devices? | Chat statistics | Multi-site | Multiple operators | Conversation transcripts | Offline messages | Cobrowsing | Visual customization | Visitor details | Predefined responses | International support | Clickpath Tracker | Transfer to another operator | Custom extensions | Proactive chat triggers | Visitor Monitoring | Sitio web | |
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| Provide Support Live Chat |  | providesupport.com | Le gusta 4 | Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality. |  | Sí 10 days, fully functional |
| 2003-08-01 | Sí Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Sí Native apps for Windows, Mac OS and Linux | Sí for Android and iOS | Sí Responsive design allows the chat window look well in all major mobile browsers. | Sí Fully functional chat statistics app is available | Sí Any subscription package allows using the same chat account on unlimited number of websites. | Sí Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Sí Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. | Sí When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | No | Sí Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Sí Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Sí Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. | Sí Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Sí All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | Sí It is possible to invite additional operators to assist during chat and optionally leave the chat. | Sí Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. | Sí The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | providesupport.com | facebook.com/... |
| LiveChat |  | livechatinc.com/... | Le gusta 51 | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers |  | Sí 14 days, no credit card required. |
There's no limit of active chats going at any one
time. | 2002-06-25 | Sí Compatible with all up-to-date browsers. | Sí Desktop apps for Windows and Mac OS X. | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí Optimized for mobile devices does not require Flash to work. | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí There's no limit. One account can be used to manage multiple websites. | Sí Every user can have their own account. Different agent roles available. | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí With the use of a 3rd party application. | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí 40+ languages available. | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | livechatinc.com/... | facebook.com/... |
| Userlike |  | userlike.com | Le gusta 111 | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. |  | Sí 14 days - no credit card required - Free plan available |
| 2012-03-01 | Sí | Sí Compatible with instant messengers for Windows and Mac | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí Optimized for mobile devices (smartphone & tablet) | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí Yes. Synchronous and asynchronous communication mode | Sí Guide your visitor to any page of your website. | Sí Fully customizable and text customization | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Easily create chat macros and sort them into groups. | Sí Multilingual-Support | Sí See at what url your chat partners are and how they navigate over your site. | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí Fully Customizable | Sí Available while user is connected | userlike.com | facebook.com/... |
| Olark |  | olark.com | Le gusta 13 | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. |  | Sí Free plan, & all paid plans have 14 days free trial |
Save 35% with a 2 year commitment. | 2009-08-01 | Sí | Sí through IM clients | No No native app, but any Jabber/XMPP app will work | Sí | Sí | Sí | Sí | Sí | Sí Messages sent to an email address(es) or into a CRM. | Sí push webpages | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí Using 3rd Party Macros | Sí | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Fully customizable rule-based triggers | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | olark.com | facebook.com/... |
| SnapEngage |  | snapengage.com | Le gusta 14 | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Sí 15 days |
| 2008-10-01 | Sí | Sí Through Google-talk and Skype IM clients on both Mac and Windows | No No native app (any Google Talk client or Skype) | Sí | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Unlimited in all plans | Sí | Sí | Sí | Sí | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí With shortcuts | Sí 26 languages | Sí | Sí Transfer easily between agents, tiers and groups | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | No | snapengage.com | facebook.com/... | |
| LiveAgent |  | liveagent.com | Le gusta 3 | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
|  | Sí Trial for 14 days, no credit card required. | No limits of concurrent chats.
| 2007-07-01 | Sí Available on all known up-to-date browsers. | Sí Mobile apps for iOS and Android devices. | Sí Yes. | Sí Comprehensive detailed reports available. | Sí Unlimited | Sí Yes. | Sí Yes. | Sí Offline messages are saved as tickets. | Sí CSS, image upload... | Sí Geolocation, IP address, referrer links, browser type, language. | Sí Yes. | Sí 39 Languages | Sí Yes. | Sí Yes. | Sí Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Sí Yes. | Sí Yes. | liveagent.com | facebook.com/... | ||
| Zendesk Chat |  | zendesk.com/... | Le gusta 45 | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |  | Sí 14 days |
| Sí | - Through IM clients | No | Sí Works on some mobile devices. HTML5 dashboard | Sí | Sí | Sí | Sí | Sí | No | Sí | Sí | Sí | Sí | No | Sí | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí | Sí | zendesk.com/... | facebook.com/... | |
| Lime Talk |  | limetalk.com | Le gusta 1 | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | Sí 15 days | Unlimited version starting from $4,2 / month. | 2012-01-01 | Sí | Sí through IM clients | - | Sí | Sí | Sí no extra payment | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí Fully customizable rule-based triggers. | limetalk.com | |||||
| REVE Chat |  | revechat.com | Le gusta 12 | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. |  | Sí | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) | Sí | Sí | Sí iOS, Android | Sí Responsive Chat Widget | Sí | Sí | Sí | Sí | Sí | Sí | Sí Customize Chat Widget according to your website theme. | Sí | Sí | Sí Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Sí | Sí | Sí | Sí | revechat.com | facebook.com/... | ||
| Tawk.to |  | tawk.to | Le gusta 0 | tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page |  | Sí allways | pay for agent answering your chat only, chat tool integrated for free if answering yourself... | 2012 | Sí | Sí | Sí | Sí | Sí | Sí | Sí | - not sure | - more or less | - ip, vrowser, os | Sí | Sí | Sí | tawk.to | |||||||
| LivePerson |  | liveperson.com | Le gusta 0 | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. |  | Sí 14 days free trial | Sí | Sí | Sí for visitors | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | Sí | liveperson.com | facebook.com/... |
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User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
Great app! Nice design, easy and simple to use !
Simply the best.