 Enlace | LiveChat | Smartsupp | Olark | Target First | Paldesk Live Chat | Formilla | Lime Talk | Provide Support Live Chat | LiveAgent | REVE Chat | Tidio | Chatra | chaport | Jivochat | Helpcrunch | Tawk.to | Zendesk Chat | ProProfs Chat |
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| Sitio web | livechatinc.com/... | smartsupp.com | olark.com | targetfirst.com | paldesk.com/... | formilla.com | limetalk.com | providesupport.com | liveagent.com | revechat.com | tidio.com | chatra.com | chaport.com | jivochat.com | helpcrunch.com | tawk.to | zendesk.com/... | proprofschat.com |
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| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits:
Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations paldesk.com/... Paldesk Features list paldesk.com/... | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/... | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality. | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
| REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | Connect with your customers. Instantly Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales. A live chat solution trusted by 300k+ businesses. Slash your response time to under 3 minutes The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere. Turn 3x more visitors into paying customers Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales. | Talk with visitors on your website Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace. | Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots. | The platform to connect with customers Build an excellent support service through messengers. Bring all the contact channels to one location: live chat, social media, messengers, and phone calls. Engage with clients using their preferred channel. API for developers : Use the already developed code to embed the chat solution on your website or web app. Integrate Jivo into your CRM or any other software 50+ ready made solutions. | Customer service software that covers all your business needs. Communication starts with a multichannel chat widget, customizable to your needs and brand style. Provide multichannel customer support. Unite all communication channels in one dashboard to provide assistance via live chat, email, messengers, Facebook, or Instagram. Stay in touch with customers wherever they are. | tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. |
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 jours d'essai gratuit | Sí 7 days free trial. No credit card required. | Sí 15 days, no credit card required. | Sí 15 days | Sí 10 days, fully functional | Sí Trial for 14 days, no credit card required. | Sí | Sí Try Tidio for free. No credit card required. | Sí free 10-day trial, no credit card required | Sí Try unlimited functionality for 14 days for free. No credit card required. | Sí Basic Plan & 14-day trial period for Pro plan | Sí allways | Sí 14 days | Sí Free Forever Upto 1 Operator | ||
| Pricing plans |
There's no limit of active chats going at any one
time. |
|
Save 35% with a 2 year commitment. |
Voir le détail des tarifs ici: targetfirst.com/... | Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A |
All sign-ups first start with the Premium Plus 15-day
trial | Unlimited version starting from $4,2 / month. |
| No limits of concurrent chats.
| Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) | $29/month |
|
|
| pay for agent answering your chat only, chat tool integrated for free if answering yourself... |
|
Full pricing details available at: proprofschat.com/... | |
| Launch date | 2002-06-25 | 2013-04-01 | 2009-08-01 | 2011-01-27 | 2017 | 2013-11-01 | 2012-01-01 | 2003-08-01 | 2007-07-01 | 2013-01-01 | 2012 | |||||||
| Características | ||||||||||||||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí Responsive | Sí Compatible with all up to date browsers. | Sí Compatible with all up-to-date browsers. | Sí | Sí Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Sí Available on all known up-to-date browsers. | Sí | Sí | Sí | Sí | Sí | Sí | Sí Compatible with all up-to-date browsers. | ||
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí XMPP (Jabber) | No | Sí Slack | No | Sí | No Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols | - | No | |||||||||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí XMPP (Jabber) : Pidgin, Adium | Sí through IM clients | Sí Compatible Windows et Mac | Sí Windows desktop app, Mac OS X and Linux. | Sí Windows Desktop App, Mac OS X coming soon | Sí through IM clients | Sí Native apps for Windows, Mac OS and Linux | Sí | Sí | Sí | - Through IM clients | Sí Desktop apps for Windows and Mac OS. | |||||
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | No No native app, but any Jabber/XMPP app will work | Sí IoS,Android | Sí Mobile applications for iOS and Android devices. | Sí Native apps for iPhone/iPad and Android devices | - | Sí for Android and iOS | Sí Mobile apps for iOS and Android devices. | Sí iOS, Android | Sí | No | Sí Mobile applications for iPad, iPhone, and Android devices. | |||||
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí fully responsive chat box | Sí | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí Optimized for mobile devices. | Sí Works on all major mobile browsers (responsive) | Sí | Sí Responsive design allows the chat window look well in all major mobile browsers. | Sí Yes. | Sí Responsive Chat Widget | Sí | Sí Works on some mobile devices. HTML5 dashboard | Sí Yes - optimized for mobile devices | |||||
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí Comprehensive detailed reports available. | Sí | Sí | Sí Fully functional chat statistics app is available | Sí Comprehensive detailed reports available. | Sí | Sí | Sí | Sí | Sí Detailed Chat Statistics available + Google Analytics Integration | ||||
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí no extra charge | Sí | Sí | Sí There's no limit. One account can be used to manage multiple websites. | Sí Yes, the Premium Plus package supports multi-site licenses. | Sí no extra payment | Sí Any subscription package allows using the same chat account on unlimited number of websites. | Sí Unlimited | Sí | Sí | Sí | Sí One account can be used to manage multiple websites. | |||||
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí | Sí Every user can have unique email login and password. Different agent roles available. | Sí Each chat agent can have their own unique email login and password | Sí | Sí Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Sí Yes. | Sí | Sí | Sí | Sí | Sí Every user can have their own account. Different agent roles available. | ||||
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí | Sí Chat transcripts are stored in LiveChat and can be sent to email. | Sí Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Sí | Sí Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. | Sí Yes. | Sí | Sí | Sí | Sí | Sí Chat transcripts are stored in Live Chat and can be export.. | ||||
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí Messages sent to an email address(es) or into a CRM. | Sí Formulaire en absence, prise de rdv | Sí Offline messages are saved as tickets. | Sí Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Sí | Sí When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Sí Offline messages are saved as tickets. | Sí | Sí | - not sure | Sí | Sí Offline messages are saved as tickets. | ||||
| Cobrowsing | Sí With the use of a 3rd party application. | Sí Screen recording | Sí push webpages | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | No | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | No | Sí | No | Sí | ||||||||
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. | Sí Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Sí | Sí Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Sí CSS, image upload... | Sí Customize Chat Widget according to your website theme. | - more or less | Sí | Sí Fully customizable | |||||
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Sí | Sí Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Sí Geolocation, IP address, referrer links, browser type, language. | Sí | Sí | - ip, vrowser, os | Sí | Sí Detailed information on online visitors include geolocation, time on the website and number of visits and more. | ||||
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí | Sí Using 3rd Party Macros | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Sí | Sí Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. | Sí Yes. | Sí | Sí | Sí | Sí Canned response | |||||
| International support | Sí 40+ languages available. | Sí Chat support in English, French and Czech | Sí | Sí Disponible dans plusieurs langues | - | Sí 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Sí | Sí Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Sí 39 Languages | Sí Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Sí | Sí | Sí Yes, provide International support | |||||
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí Visitor recording | Sí | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | - | Sí See what web pages the visitor has viewed, and the current page they're on. | Sí All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | Sí Yes. | Sí | No | Sí Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | |||||||
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Transfert du chat en temps réel entre opérateurs | Sí Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. | Sí Transfer to other online agents, and include a private message if necessary. | Sí | Sí It is possible to invite additional operators to assist during chat and optionally leave the chat. | Sí Yes. | Sí | Sí | Sí | Sí Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | |||||
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... | Sí Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Sí Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. | Sí Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí 35+ integrations are available with ProProfs Chat | ||||||||
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí | Sí Fully customizable rule-based triggers | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | - | Sí Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Sí | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. | Sí Yes. | Sí | Sí | Sí | Sí | Sí ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | ||||
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | - | Sí Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Sí Fully customizable rule-based triggers. | Sí The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Sí Yes. | Sí | Sí | Sí | Sí | Sí Real-time visitor monitoring of visitor. | ||||
| Video chat | No | No Visitor recording | No | No | - | No | No | No | Sí Yes. | Sí | Sí | No | No | No | ||||
| Remote screenshot | Sí With the use of a 3rd party application. | Sí Screen recording | No | Sí | - | No | No | No | - file upload | No | Sí Available with 3rd party extensions. | |||||||
| API | Sí Open API | Sí https://developers.smartsupp.com/ | Sí http://www.olark.com/docs | Sí Free API | Sí Open API available. | - Coming soon. | Sí | Sí Open chat statistics API is available. | Sí Open API available. | Sí API's available on request to developers. | Sí | Sí API for developers | Sí | Sí API Available. | ||||
| Social Networks | ||||||||||||||||||
| @LiveChat | @smartsuppcom | @olark | @_Targetfirst | @paldesk | @Formilla | @provide_support | @liveagent | @REVEChat | @tidiochat | @zendesk | @proprofs | |||||||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |||||||
| Sitio web | livechatinc.com/... | smartsupp.com | olark.com | targetfirst.com | paldesk.com/... | formilla.com | limetalk.com | providesupport.com | liveagent.com | revechat.com | tidio.com | chatra.com | chaport.com | jivochat.com | helpcrunch.com | tawk.to | zendesk.com/... | proprofschat.com |
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