 Image |  LiveChat |  Olark |  Userlike Live Chat |  SnapEngage |  Smartsupp |  iAdvize |  Zendesk Chat |  Target First |  Provide Support Live Chat |  ChatNox |  Crisp |
|---|---|---|---|---|---|---|---|---|---|---|---|
| J'aime | J'aime 54 | J'aime 14 | J'aime 20 | J'aime 14 | J'aime 9 | J'aime 31 | J'aime 46 | J'aime 6 | J'aime 5 | J'aime 1 | J'aime 7 |
| Site web | livechatinc.com/... | olark.com | userlike.com | snapengage.com | smartsupp.com | iadvize.com/fr/ | zendesk.com/... | targetfirst.com | providesupport.com | chatnox.com | crisp.chat |
| Vidéo |  |  |  |  |  |  |  |  |  |  | |
| Gamme de prix |
Pas de limites de nombre de chats parallèles, chat interne pour les opérateurs disponible. |
| Free trial during 14 days After the free trial period, users can subscribe for the following products:
|
| Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. |
|
| Eezy Chat, Eezy Start, Eezy Pro, - 15 days free trial
| 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. | Free Plan for low volume usage(20 chats/month) Paid Plans are per Operator Monthly Plans
Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
|
|
| Date de lancement | 25 jun. 2002 | 1 aoû. 2009 | 1 mar. 2012 | 1 oct. 2008 | 1 avr. 2013 | 8 jan. 2010 | 27 jan. 2011 | 1 aoû. 2003 | 19 aoû. 2014 | 1 nov. 2015 | |
| Fonctionnalités | |||||||||||
| Application Web | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui | Oui | Oui PHP Web application | Oui | Oui Responsive | Oui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Oui | Oui Responsive |
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui Messages sent to an email address(es) or into a CRM. | Oui | Oui | Oui | Oui | Oui | Oui Formulaire en absence, prise de rdv | Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Oui Live Notification System when messages are left while online. Message automatically tagged for quick reference. | Oui E-mail can be replied |
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. | Non No native app, but any Jabber/XMPP app will work | Non Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Oui (n'importe quel client Google Talk) | Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Oui Sur tous les supports mobiles, y compris tablettes. (n'importe quel client Google Talk & XMPP) | Non | Oui IoS,Android | Oui for Android and iOS | Oui XMPP Client compatible. iOS and Android Native app under development. | Oui iOS, Android |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. | Oui | Oui | Oui | Oui fully responsive chat box | Oui | Oui Works on some mobile devices. HTML5 dashboard | Oui Le widget de chat s'adapte aux mobiles IoS et Android | Oui Responsive design allows the chat window look well in all major mobile browsers. | Oui Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible. | Oui |
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | - Only visitors connected to the chat. No risk for the servers. | Oui | Oui | Oui Visibilité sur l'ensemble du dossier client (nombre de visites, historique des discussions, etc...) | Oui | Oui Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Oui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Oui Available only on paid plans. Premium plan allows to force chat invitations. | Oui |
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API | Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Oui | Oui Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contact | Oui | Oui Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Oui Fully functional chat statistics app is available | Oui 6 Reports Out of the Box Available | Oui |
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. | Oui | Oui Deploys single or multiple widget per site by group, type of support or user behavior. | Oui Unlimited in all plans | Oui no extra charge | Oui Illimités à partir de la formule Enterprise | Oui | Oui | Oui Any subscription package allows using the same chat account on unlimited number of websites. | Oui | Oui |
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. | Oui | Oui Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Oui | Oui | Oui Illimités à partir de la formule Enterprise | Oui | Oui | Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Oui Operators can also be assigned in groups. Chats can be transferred between them. | Oui Unlimited |
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Oui | Oui | Oui Illimités à partir de la formule Custom | Oui | Oui | Oui Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. | Oui Saved on Server. Encrypted data and ability to add tags and notes. | Oui |
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui Fully customizable rule-based triggers | Oui Fully customizable | Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Oui | Oui 14 critères d'engagement par défaut + critères personnalisables illimités | Oui | Oui Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. | Oui Available with multiple rules for effective targeting of behaviours. | Oui |
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui personnalisation CSS + version en marque blanche | Oui Chat window fully customizable in the dashboard. | Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Oui | Oui interface pour personnaliser la fenêtre de chat | Oui | Oui Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Oui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Oui Fully customizable with live preview. | Oui |
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Oui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Oui Profil détaillé avec géolocalisation et accessible lors d'une discussion + suivi en temps réel des visiteurs présents sur le site | Oui | Oui Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Oui IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous Chats | Oui See chat users types in real-time, country, town, social networks, etc |
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui Using 3rd Party Macros | Oui Very easy to create and use with shortcuts. Can be gathered in groups | Oui avec des raccourcis | Oui | Oui Saisie prédictive + liens pré-enregistrés + offres pré-enregistrées | Oui | Oui Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Oui Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. | Oui Easy setup and fetch pre-defined messages by a click. | Oui |
| Multilingue | Oui 40+ langues disponibles. | Oui | Oui Support in English, German, French, Portuguese, Dutch | Oui 19 langues | Oui Chat support in English, French and Czech | Oui Accessible dans plusieurs langues : anglais, allemand, espagnol, chinois | Oui | Oui Disponible dans plusieurs langues | Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Oui Supports Multiple Languages Characterset. | Oui 48 langues |
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui | Oui See at what url your chat partner is and how he navigates over your site. | Oui | Oui Visitor recording | Oui | Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page. | Oui Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Oui All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | Oui | Oui MagicBrowse + MagicMap |
| API | Oui Open API | Oui http://www.olark.com/docs | Oui Open API and Javascript API | Oui | Oui https://developers.smartsupp.com/ | Oui API gratuit | Oui | Oui Free API | Oui Open chat statistics API is available. | Non In roadmap for Q4 2014 | Oui Api Javascript, REST |
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui Easy transfer by command | Oui Transfer easily between agents, tiers and groups | Oui | Oui Historique de la discussion transféré avec le visiteur | Oui | Oui Transfert du chat en temps réel entre opérateurs | Oui It is possible to invite additional operators to assist during chat and optionally leave the chat. | Oui Simple click and choose operator. | Oui Shared inbox between operators. What you see is what your team see |
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui API Extensible (architecture de plugins JavaScript) | Oui Javascript API, many addons: browser sharing, video conferencing, CRM integrations | Oui Beaucoup d'integrations (Zendesk, Salesforce, etc) | Oui | Oui Javascript API + Intégration avec différents CRM : SalesForce | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Oui API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Oui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. | Oui Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com. | Oui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Cobrowsing | Oui With the use of a 3rd party application. | Oui push webpages | Oui Guide your visitor to any page- Push webpages | Oui | Oui Screen recording | Oui La navigation collaborative permet de prendre la main sur la navigation du visiteur et ainsi le guider dans son inscription. | Non | Oui Voyez en temps réel ce que font vos visiteurs de sorte à les guider | Non | Oui | Oui |
| Video chat | Non | Non | Non Through an addon with dozeo | Non | Non Visitor recording | Oui Possibilité d'être assistés de façon rassurante et humaine, en visioconférence. | Non | Non | Non | Oui WebRTC coming in Q42014 | Oui |
| Capture d'écran à distance | Oui With the use of a 3rd party application. | Non | Oui | Oui | Oui Screen recording | Non | Oui | Non | Non | Oui | |
| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X | Oui through IM clients | Oui Can be connected with an IM client. Best results with our our native browser based client. | Oui Through Google-talk and Skype IM clients on both Mac and Windows | Oui XMPP (Jabber) : Pidgin, Adium | Oui Available on every computer through a internet navigator | - Through IM clients | Oui Compatible Windows et Mac | Oui Native apps for Windows, Mac OS and Linux | - Rich Web 2.0 Browser Based Featured Application. | Oui |
| Réseaux sociaux | |||||||||||
| Site web | livechatinc.com/... | olark.com | userlike.com | snapengage.com | smartsupp.com | iadvize.com/fr/ | zendesk.com/... | targetfirst.com | providesupport.com | chatnox.com | crisp.chat |
| @LiveChat | @olark | @userlike | @snapengage | @smartsuppcom | @iadvize | @zendesk | @_Targetfirst | @provide_support | @chatnox | @crispchat | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
| Lien | LiveChat | Olark | Userlike Live Chat | SnapEngage | Smartsupp | iAdvize | Zendesk Chat | Target First | Provide Support Live Chat | ChatNox | Crisp |