Lien	Site web	Date de lancement	Créateurs	License	Implementation language(s)	Back end	SaaS	On Premise Version	Offre gratuite	Prix de base	Prix
Alcea Technologies Inc	alceatech.com	2004	Alcea Technologies	Proprietary	Java	flat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPI	glpi-project.org	2003	INDEPNET	GPL	PHP	MySQL			Oui
HaloITSM	haloitsm.com/...	1994	Halo Service Solutions				Oui	Oui	Oui 30 Day Free Trial	29 $ per agent/month	29 $ per agent/month (All-inclusive)
happyfox	happyfox.com	2011	Happyfox Inc	Proprietary			Oui	Oui HelpDeskPilot Software	Oui 30 days free trial	9 $	29 $ staff/agent - mighty plan
HelpDesk	helpdesk.com		LiveChat Inc.		English		Oui	Non	Oui	4 $
HelpSpot	helpspot.com	24 oct. 2005	UserScape, Inc	Proprietary	PHP	MySQL, Microsoft SQL, Postgres	- via EngineHosting	Oui		239 $ /user CAPEX	540 $ /y base host
HelpSumo	helpsumo.com		AJ Square Inc.	Proprietary	PHP				Oui 30 days free trial	14,99 $ per agent	24,99 $ Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupport	isupport.com	2000	GWI Software, Inc.	Proprietary, Commercial, Source Code License available	ASP.NET, XHTML, C#	Microsoft SQL Server
Jitbit HelpDesk	jitbit.com/...	2006	Jitbit	Proprietary, Commercial, Source Code License available	ASP.NET MVC, C#	SQL Server	Oui	Oui	- 21 days free trial, free for bloggers, free for educational orgs	29 $	200 $ for UNLIMITED users on the "enterprise" plan
Kayako SupportSuite	kayako.com	2001	Kayako	Proprietary, some parts GPL	PHP	MySQL
Liberum Help Desk	liberum.org		Doug Luxem	GPL	ASP	SQL Server, Access
LiveAgent	liveagent.com	1 jul. 2007
ManageEngine ServiceDesk Plus	manageengine.com/...	2006	ZOHO Corporation	Proprietory	Java	MySQL
Mojo Helpdesk	mojohelpdesk.com	2006	Metadot	online / hosted only	Ruby on Rails	MySQL
Motadata ITSM	motadata.com	1 avr. 2017	Mindarray Systems, Inc	Proprietary	Java	Postgres, java, node.js	Non	Oui	Oui 30 Days Free Trial
Track-It!	trackit.com//	2001	Numara Software	Proprietary	Unknown	SQL Server
oFeatures	ofeatures.com	2015	SkyBlow	Proprietary			Oui		Oui 14 days free trial	5 € / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)	9 € / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlow	oggflow.com	1 aoû. 2013		Proprietary		Runs on linux server.	Oui		Oui	14 $ / month	49 $ /month
OTRS	otrs.org		otrs.org	AGPL	Perl	MySQL, PostgreSQL, Oracle, SQL Server
PhaseWare Tracker	PhaseWare.com	2005	PhaseWare, Inc.	Proprietary	Microsoft C#	SQL Server 2005, 2008, 2008 R2
ProProfs Help Desk	proprofs.com/...	2018	ProProfs	Proprietary	PHP	MySQL	Oui		Oui 15 days free trial	0 $	10 $ User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDesk	readydesk.com	1999	ReadyDesk	Proprietary	ASP.Net	MS Access, MS SQL Server, MS SQL Express	Oui	Oui		14,95 $ /month hosted. $99.95 one time fee for on-premise
Remedy Action Request System	bmc.com	1992	BMC Software	Proprietary	Unknown	Sybase, MS SQL Server, Oracle
Request Tracker	bestpractical.com/rt	13 oct. 1999	Best Practical Solutions, LLC	GPL	Perl	MySQL, PostgreSQL, Oracle
Servicetonic	servicetonic.com/...	9 sep. 2009	ServiceTonic, S.L	On-premise & SaaS	Java	Microsoft SQL Server, MySQL, Oracle	Oui	Oui	Oui 21 Day Free Trial
SimpleDesk	simpledesk.net	31 déc. 2009	SimpleDesk Team	BSD	PHP	MySQL
Supportworks	hornbill.com/...	1994	Hornbill Systems	Proprietary	Visual C++ and PHP	MS SQL, MySQL, Oracle, Sybase
TeamWox	teamwox.com/en	2008	MetaQuotes Software Corp.	Proprietary, free for up to 10 users.	C++	Firebird + own tools			Oui free for up tp 10 users
Tracker	acentre.com	2001	Automation Centre	Proprietary	Groupware, requires Lotus Notes	IBM Lotus Domino
TrackerSuite.Net	acentre.com	2006	Automation Centre	Proprietary	C#	MS SQL
Vision Helpdesk	visionhelpdesk.com	1 jan. 2007	Vision Helpdesk	Proprietary	PHP, AJAX	MySQL	Oui	Oui	Oui 30 days free trial	8 $ per mo for On-Premises and 12 USD per mo SaaS License
VisionFlow	visionproject.se	2003	Visionera AB	Proprietary	Java, HTML, JavaScript	My SQL MS SQL Server		Oui	- 20 day free trial, free for non-profit and open source	19 € per user per month for base module
Solarwinds Web Help Desk	webhelpdesk.com	1999	MacsDesign Studio, LLC	Proprietary	Java	OpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendesk	zendesk.com						Oui	Non		20 $ /y/agent max 3	288 $ /y/agent
DeskXpand	deskxpand.com	1 mai 2021	BiztechCS	Proprietary			Oui	Non	Oui DX Lite - Free version for 3 agents	7 $ /agent/month	84 $ /agent/year