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chat.io

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Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

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Name
chat.io
Sito webchat.io/...
Video
Periodo di prova gratuitoSì 14 days - no credit card, no commitments.
Pricing plansPricing starts at $10 / month / agent

There is no limitation as to the number of chats, number of agent profiles.
Launch date2017-07-07
Caratteristiche
Web-based ApplicationSì Works with all up to date browsers.
IM (Google Talk, Jabber...) integration
Desktop ApplicationsSì Planned release date for desktop applications for both Mac OSX and Windows is July 2017
Native mobile applicationSì Available for both iOS and Android devices.
Works for customers on mobile devices?Sì The chat widget is responsive on mobile devices.
Chat statistics
Multi-siteSì Multiple website support is available.
Multiple operatorsSì Comes with multiple user accounts. Different user roles available - agent, admin and owner.
Conversation transcriptsSì There's no expiration date on saved chat transcripts.
Offline messagesSì Offline messages are stored within the app, allowing to provide 24/7 support.
Cobrowsing
Visual customization
Visitor detailsSì The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
Predefined responsesSì AI-powered canned responses with short tags.
International support
Clickpath TrackerSì The details on the origin of a customer’s visit, browsing history and time spent on any given page.
Transfer to another operator
Custom extensionsSì Add-ons and integrations available - Facebook Messenger and more.
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
APISì Open API and Javascript API are available.
Social Networks
Twitter
Facebook
Sito webchat.io/...
Livechat & Chatbot
English
Public
daniel
2017-08-24 13:18:50
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