OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.
Name | OnOp Chat |
|---|---|
| Sito web | applicloud.com/... |
| Video |  |
| Periodo di prova gratuito | Sì 14 days, now free programs as well |
| Pricing plans |
|
| Launch date | 2015-07-01 |
| Caratteristiche | |
| Web-based Application | Sì |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | No Browser-based |
| Native mobile application | No Browser-based |
| Works for customers on mobile devices? | Sì |
| Chat statistics | Sì Advanced statistics for assessment of operators' performance, history, detailed information about every session |
| Multi-site | Sì |
| Multiple operators | Sì |
| Conversation transcripts | Sì For both operators and clients |
| Offline messages | Sì Customizable offline form |
| Cobrowsing | No |
| Visual customization | Sì Fully customizable chat window, buttons, texts |
| Visitor details | Sì |
| Predefined responses | Sì |
| International support | Sì |
| Clickpath Tracker | Sì |
| Transfer to another operator | Sì Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Sì |
| Proactive chat triggers | Sì Fully customizable proactive chat triggers |
| Visitor Monitoring | Sì |
| Video chat | Sì Video call using WebRTC |
| Remote screenshot | Sì "Snapshot" function |
| API | Sì |
| Social Networks | |
| @OnlineOperator | |
| facebook.com/... | |
| Sito web | applicloud.com/... |
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