Live Chat App Comparison

Business > Enterprises > Livechat
0
2016-08-11 01:39:56
CrispeAssistance Pro Live chat SolutionHeyBubbleiAdvizeLiveChatNetrox SCOlarkp3chatSmartsupp FREE live chatSnapEngageUserlikeWatcheezyZopim
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Websitehttps://crisp.imhttp://www.eassistancepro.comhttps://www.heybubble.comhttp://landing.iadvize.com/en/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.netroxsc.comhttp://www.olark.com/http://p3chat.comhttps://www.smartsupp.comhttp://www.snapengage.com/http://www.userlike.com/http://fr.watcheezy.com/http://www.zopim.com/
DescriptionCrisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Video tourhttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttps://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://youtu.be/tSRSn9hJU1c
Free trial periodYesYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYesYes Fully functional for 30 days, no credit card required.Yes 14 days + Completely free versionYes Free plan, & all paid plans have 14 days free trialYes 14 days free trialYes 15 daysYes 14 days - no credit card required - Free plan availableYes 15 days free trialYes 14 days
Pricing plansFree

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Freemium version (Up to 1 agent, 10 engagements, 50000 page views/month, limited features)
  • Eezy 1 - $39/mo (1 agent included, unlimited engagements, 100 000 page views/month, unlimited features)
  • Eezy 2 - $99/mo (1 agent included, unlimited engagements, 250 000 page views/month, unlimited features)
  • Eezy 3 - $199/mo (1 agent included, unlimited engagements, 500 000 page views/month, unlimited features)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2015-11-012013-01-232013-01-012010-01-082002-06-252011 Apr 112009-08-012011-02-012013-04-012008-10-012012-03-012013-11-04
Features
Web-based ApplicationYes ResponsiveYesYes Full HTML5 and Javascript Web applicationYes PHP Web applicationYes Available on all known up-to-date browsers.YesYesYes Rich Web ClientYesYesYesYesYes
IM (Google Talk, Jabber...) integrationYes All Jabber compatible IMs and a very unique Skype integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)NoYesYes XMPP (Jabber)Yes Jabber compatibleNo-
Desktop ApplicationsYesYes Windows PlatformYes Using Instant Messaging systemsYes Desktop apps for Windows and Mac OS X (Mac)No Web-interface with desktop notificationsYes through IM clientsYes Through IM clients on desktop and mobileYes XMPP (Jabber) : Pidgin, AdiumYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and Mac- Through IM clients
Native mobile applicationYes iOS, AndroidYes Web console for mobile devicesYes Any Skype or Jabber compatible mobile appYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Mobile apps for iOS and Android devices.Yes Android, iOS, Windows PhoneNo No native app, but any Jabber/XMPP app will workYes (any Skype, Google Talk or XMPP client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)-No
Works for customers on mobile devices?YesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Works on any modern browser, does not require Flash.Yes Adapts to the deviceYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes fully responsive chat boxYesYes Optimized for mobile devices (smartphone & tablet)Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes Works on some mobile devices. HTML5 dashboard
Chat statisticsYesYes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes Chats summary and detailsYesYes Message History, rules performance.YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes
Multi-siteYes UnlimitedYes Unlimited site accessYes UnlimitedYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes LiveChat can be added to multiple websites and customized per each.Yes Unlimited websites.YesYes Via DepartmentsYes no extra chargeYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited number of websites with Eezy offersYes
Multiple operatorsYes UnlimitedYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes Unlimited from the Pro planYes Available, every operator can have their own account.YesYesYesYesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes $15 per additional agentYes
Conversation transcriptsYesYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Unlimited from the Pro planYes All chats are stored in LiveChat and can be accessed later on.YesYesYesYesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Full conversation transcripts available and downloadableYes
Offline messagesYes E-mail can be repliedYesYes Sent to email addressYesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.Yes Storing in system, sending to emailYes Messages sent to an email address(es) or into a CRM.YesYesYesYes YesYesYes
Cobrowsing-YesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Available via a 3rd party integration.NoYes push webpagesNoYes Screen recordingYesYes Guide your visitor to any page- Push webpagesYesNo
Visual customizationYesYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Graphic design customisation: interface to customize the chat window as you wantYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee-YesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYes Customize the live chat module directly in the back officeYes
Visitor detailsYes See chat users types in real-time, country, town, social networks, etcYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes
Predefined responses- SoonYes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Using 3rd Party MacrosYesYesYes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Yes
International supportYes 25 languagesYes 20 LanguagesYesYes Multilingual support: French, English, Spanish and German.Yes 40+ languages available + option to customize localization.Yes English, RussianYesYes >20 languagesYes Chat support in English, French and CzechYes 26 languagesYes Support in English, German, Dutch, PortugueseYes Disponible dans plusieurs languesYes
Clickpath TrackerYes Real-timeYesYes Every pages, from referrer to current page with associated time spentYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes-Yes Visitor recordingYesYes See at what url your chat partners are and how they navigate over your site.Yes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.No
Transfer to another operatorYes Shared inbox between operators. What you see is what your team seeYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes !r command in IM apps, one-click in RWC.YesYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes
Custom extensionsYesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes API: Salesforce, Zendesk...Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYesYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Integration with Zendesk, Happyfox, ..YesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYesYesYes By time spentYesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.Yes Fully customizable rule-based triggersYesYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes
Visitor MonitoringYesYes Complete details through ‘visitors’ section from Operator consolesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.YesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Via Rich Web ClientYesNoYes Available while user is connectedYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chat- SoonNoNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.No Not available.NoNoNoNo Visitor recordingNoNoNo Chat audio et vidéo utilisant le WebRTCNo
Remote screenshot- SoonNoNoYes Available via integrations with 3rd party apps.NoNoNoYes Screen recordingYesYesNoNo
APIYes Api Javascript, RESTNoYesYes Free APIYes Open API available.Yes Javascript API, Open APIYes http://www.olark.com/docsYes Widget APIYes https://developers.smartsupp.com/YesYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Free APIYes
Embed
  • 2016-07-10 12:06:08
    2016-08-11 01:39:56
  • Livechat
    English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

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