Userlike Live Chat

Last update 2018-02-14 10:10:30

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Features


Like	20 Likes
Website	http://www.userlike.com/
Video tour	http://youtu.be/TdyxZ_gWC1w
Trial and Prices	Free trial during 14 days After the free trial period, users can subscribe for the following products: *Free Plan: 1 operator; 1 chat widget; unlimited widgets Userlike Team* (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization *Userlike Corporate* (€99/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization; *Userlike Business* (€299/month): 10 operators; 10 chat widgets; phone support; API; white label; *Userlike Custom*: Ask for quote
Launch date	2012-03-01
Web-based Application	Yes
Offline messages	Yes
Native mobile application	No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)
Works for customers on mobile devices?	Yes
Visitor Monitoring	- Only visitors connected to the chat. No risk for the servers.
Chat statistics	Yes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API
Multi-site	Yes Deploys single or multiple widget per site by group, type of support or user behavior.
Multiple operators	Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcripts	Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.
Proactive chat triggers	Yes Fully customizable
Visual customization	Yes Chat window fully customizable in the dashboard.
Visitor details	Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
Predefined responses	Yes Very easy to create and use with shortcuts. Can be gathered in groups
International support	Yes Support in English, German, French, Portuguese, Dutch
Clickpath Tracker	Yes See at what url your chat partner is and how he navigates over your site.
API	Yes Open API and Javascript API
Transfer to another operator	Yes Easy transfer by command
Custom extensions	Yes Javascript API, many addons: browser sharing, video conferencing, CRM integrations
Cobrowsing	Yes Guide your visitor to any page- Push webpages
Video chat	No Through an addon with dozeo
Remote screenshot	Yes
Desktop Applications	Yes Can be connected with an IM client. Best results with our our native browser based client.
Social Networks
Website	http://www.userlike.com/
Twitter	https://twitter.com/userlike
Facebook	https://www.facebook.com/userlike

Userlike Live Chat

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Creator 2013-07-24 18:38:54
Last contributor 2018-02-14 10:10:30
Category
Default language
Excerpt
Sources
Viewer Unlisted
Editor Public
License / GNU FDL

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Comments

voted for this Item (Like)
Our users like userlike! We too! Easy to install. Works great!
Posted 2016-03-04 16:59:22 by Hans Schmidt
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Posted 2016-02-03 09:34:38 by taminz
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Tried it and love it! Our KPIs went through the roof since we use Userlike as our Live Chat Software.
Posted 2016-02-02 17:49:31 by hansip
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Posted 2016-02-02 17:47:42 by Timoor Taufig
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Posted 2016-02-02 17:45:43 by David Voswinkel
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Posted 2016-02-02 17:23:36 by PeterHuth
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Posted 2016-02-02 16:56:22 by Joern Knauer
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Surprisingly quick integration, great updates and new features, customizable design suited for pretty much every website.
Posted 2016-02-02 16:53:31 by therazz
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Easy-to-use, great support and WhatsApp connect - Thumbs up :)
Posted 2016-02-02 16:52:10 by franzischi
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Fair price, good service, easy usage
Posted 2016-01-31 12:22:48 by chris
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Userlike Live Chat has been so great! We have had our website for over 10 years. But this adds a dimension to our customer service that just makes us that much better. So glad we decided to try it and we are looking forward to making this part of our system.
Posted 2016-01-29 06:49:03 by deedeebaig
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We have been using userlike for close to 3 months and we are happy about the product. The ease of customization and ease of integration with other products is what we like most.
Posted 2016-01-26 11:05:10 by Krish
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We started working with Userlike in December and was up and running within 1 hour! Excellent service!
Posted 2016-01-21 12:54:06 by MooieShops.com
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Very good app and also excellent service! We love it!
Posted 2016-01-21 12:52:25 by Sven Udo
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Easy to use. I like that we can have English and Spanish version.
Posted 2016-01-20 03:17:48 by ProducePay
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Very useful and practical. Customer relationship is perfect with this tool. I recommend.
Posted 2016-01-19 09:46:39 by cedric
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Posted 2014-08-08 08:47:56 by neuvilll
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Great app for customer support
Posted 2014-08-07 09:39:38 by arlourenco
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For sure the most elegant live chat solution I've used so far
Posted 2014-05-19 16:39:27 by Bartking
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Posted 2013-07-24 18:39:07 by Pascal Van Opzeeland