Userlike Live Chat

2016-04-27 22:14:31
Best live chat solutions
Like 20
Websitehttp://www.userlike.com/
Video tourhttps://www.youtube.com/watch?v=ZCwGo2CzbuQ
Trial and Prices

Free trial during 14 days

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
Launch date2012-03-01
Features
Web-based ApplicationYes
Offline messagesYes
Native mobile applicationNo Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)
Works for customers on mobile devices?Yes
Visitor Monitoring- Only visitors connected to the chat. No risk for the servers.
Chat statisticsYes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API
Multi-siteYes Deploys single or multiple widget per site by group, type of support or user behavior.
Multiple operatorsYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.
Proactive chat triggersYes Fully customizable
Visual customizationYes Chat window fully customizable in the dashboard.
Visitor detailsYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
Predefined responsesYes Very easy to create and use with shortcuts. Can be gathered in groups
International supportYes Support in English, German, French, Portuguese, Dutch
Clickpath TrackerYes See at what url your chat partner is and how he navigates over your site.
APIYes Open API and Javascript API
Transfer to another operatorYes Easy transfer by command
Custom extensionsYes Javascript API, many addons: browser sharing, video conferencing, CRM integrations
CobrowsingYes Guide your visitor to any page- Push webpages
Video chatNo Through an addon with dozeo
Remote screenshotYes
Desktop ApplicationsYes Can be connected with an IM client. Best results with our our native browser based client.
Social Networks
Websitehttp://www.userlike.com/
Twitterhttps://twitter.com/userlike
Facebookhttps://www.facebook.com/userlike

Userlike Live Chat

Similar

  • 2013-07-24 18:38:54
    2016-04-27 22:14:31
  • English
  • Unlisted
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Our users like userlike! We too! Easy to install. Works great!
    Posted 2016-03-04 16:59:22 by Hans Schmidt
  • voted for this Item (Like)
    Posted 2016-02-03 09:34:38 by taminz
  • voted for this Item (Like)
    Tried it and love it! Our KPIs went through the roof since we use Userlike as our Live Chat Software.
    Posted 2016-02-02 17:49:31 by hansip
  • voted for this Item (Like)
    Posted 2016-02-02 17:47:42 by Timoor Taufig
  • voted for this Item (Like)
    Posted 2016-02-02 17:45:43 by David Voswinkel
  • voted for this Item (Like)
    Posted 2016-02-02 17:23:36 by PeterHuth
  • voted for this Item (Like)
    Posted 2016-02-02 16:56:22 by Joern Knauer
  • voted for this Item (Like)
    Surprisingly quick integration, great updates and new features, customizable design suited for pretty much every website.
    Posted 2016-02-02 16:53:31 by therazz
  • voted for this Item (Like)
    Easy-to-use, great support and WhatsApp connect - Thumbs up :)
    Posted 2016-02-02 16:52:10 by franzischi
  • voted for this Item (Like)
    Fair price, good service, easy usage
    Posted 2016-01-31 12:22:48 by chris
  • voted for this Item (Like)
    Userlike Live Chat has been so great! We have had our website for over 10 years. But this adds a dimension to our customer service that just makes us that much better. So glad we decided to try it and we are looking forward to making this part of our system.
    Posted 2016-01-29 06:49:03 by deedeebaig
  • voted for this Item (Like)
    We have been using userlike for close to 3 months and we are happy about the product. The ease of customization and ease of integration with other products is what we like most.
    Posted 2016-01-26 11:05:10 by Krish
  • voted for this Item (Like)
    We started working with Userlike in December and was up and running within 1 hour! Excellent service!
    Posted 2016-01-21 12:54:06 by MooieShops.com
  • voted for this Item (Like)
    Very good app and also excellent service! We love it!
    Posted 2016-01-21 12:52:25 by Sven Udo
  • voted for this Item (Like)
    Easy to use. I like that we can have English and Spanish version.
    Posted 2016-01-20 03:17:48 by ProducePay
  • voted for this Item (Like)
    Very useful and practical. Customer relationship is perfect with this tool. I recommend.
    Posted 2016-01-19 09:46:39 by cedric
  • voted for this Item (Like)
    Posted 2014-08-08 08:47:56 by neuvilll
  • voted for this Item (Like)
    Great app for customer support
    Posted 2014-08-07 09:39:38 by arlourenco
  • voted for this Item (Like)
    For sure the most elegant live chat solution I've used so far
    Posted 2014-05-19 16:39:27 by Bartking
  • voted for this Item (Like)
    easy to use, powerful effects
    Posted 2013-07-24 18:39:07 by Pascal Van Opzeeland

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