 Link | Website | Launch date | Creator | License | Implementation language(s) | Back end | SaaS | On Premise Version | Free plan | Starting price | Price |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Alcea Technologies Inc | alceatech.com | 2004 | Alcea Technologies | Proprietary | Java | flat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle) | |||||
| GLPI | glpi-project.org | 2003 | INDEPNET | GPL | PHP | MySQL | |||||
| HaloITSM | haloitsm.com/... | 1994 | Halo Service Solutions | Yes | Yes | Yes 30 Day Free Trial | $ 29 per agent/month | $ 29 per agent/month (All-inclusive) | |||
| happyfox | happyfox.com | 2011 | Happyfox Inc | Proprietary | Yes | Yes HelpDeskPilot Software | Yes 30 days free trial | $ 9 | $ 29 staff/agent - mighty plan | ||
| HelpDesk | helpdesk.com | LiveChat Inc. | English | Yes | No | Yes | $ 4 | ||||
| HelpSpot | helpspot.com | Oct. 24th 2005 | UserScape, Inc | Proprietary | PHP | MySQL, Microsoft SQL, Postgres | - via EngineHosting | Yes | $ 239 /user CAPEX | $ 540 /y base host | |
| HelpSumo | helpsumo.com | AJ Square Inc. | Proprietary | PHP | Yes 30 days free trial | $ 14.99 per agent | $ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team. | ||||
| iSupport | isupport.com | 2000 | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | |||||
| Jitbit HelpDesk | jitbit.com/... | 2006 | Jitbit | Proprietary, Commercial, Source Code License available | ASP.NET MVC, C# | SQL Server | Yes | Yes | - 21 days free trial, free for bloggers, free for educational orgs | $ 29 | $ 200 for UNLIMITED users on the "enterprise" plan |
| Kayako SupportSuite | kayako.com | 2001 | Kayako | Proprietary, some parts GPL | PHP | MySQL | |||||
| Liberum Help Desk | liberum.org | Doug Luxem | GPL | ASP | SQL Server, Access | ||||||
| LiveAgent | liveagent.com | Jul. 1st 2007 | |||||||||
| ManageEngine ServiceDesk Plus | manageengine.com/... | 2006 | ZOHO Corporation | Proprietory | Java | MySQL | |||||
| Mojo Helpdesk | mojohelpdesk.com | 2006 | Metadot | online / hosted only | Ruby on Rails | MySQL | |||||
| Motadata ITSM | motadata.com | Apr. 1st 2017 | Mindarray Systems, Inc | Proprietary | Java | Postgres, java, node.js | No | Yes | Yes 30 Days Free Trial | ||
| Track-It! | trackit.com// | 2001 | Numara Software | Proprietary | Unknown | SQL Server | |||||
| oFeatures | ofeatures.com | 2015 | SkyBlow | Proprietary | Yes | Yes 14 days free trial | € 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time) | € 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK | |||
| OggFlow | oggflow.com | Aug. 1st 2013 | Proprietary | Runs on linux server. | Yes | Yes | $ 14 / month | $ 49 /month | |||
| OTRS | otrs.org | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | ||||||
| PhaseWare Tracker | PhaseWare.com | 2005 | PhaseWare, Inc. | Proprietary | Microsoft C# | SQL Server 2005, 2008, 2008 R2 | |||||
| ProProfs Help Desk | proprofs.com/... | 2018 | ProProfs | Proprietary | PHP | MySQL | Yes | Yes 15 days free trial | $ 0 | $ 10 User/month - Offer delightful support with shared inboxes and basic help desk features. | |
| ReadyDesk | readydesk.com | 1999 | ReadyDesk | Proprietary | ASP.Net | MS Access, MS SQL Server, MS SQL Express | Yes | Yes | $ 14.95 /month hosted. $99.95 one time fee for on-premise | ||
| Remedy Action Request System | bmc.com | 1992 | BMC Software | Proprietary | Unknown | Sybase, MS SQL Server, Oracle | |||||
| Request Tracker | bestpractical.com/rt | Oct. 13th 1999 | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | |||||
| Servicetonic | servicetonic.com/... | Sep. 9th 2009 | ServiceTonic, S.L | On-premise & SaaS | Java | Microsoft SQL Server, MySQL, Oracle | Yes | Yes | Yes 21 Day Free Trial | ||
| SimpleDesk | simpledesk.net | Dec. 31st 2009 | SimpleDesk Team | BSD | PHP | MySQL | |||||
| Supportworks | hornbill.com/... | 1994 | Hornbill Systems | Proprietary | Visual C++ and PHP | MS SQL, MySQL, Oracle, Sybase | |||||
| TeamWox | teamwox.com/en | 2008 | MetaQuotes Software Corp. | Proprietary, free for up to 10 users. | C++ | Firebird + own tools | Yes free for up tp 10 users | ||||
| Tracker | acentre.com | 2001 | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | |||||
| TrackerSuite.Net | acentre.com | 2006 | Automation Centre | Proprietary | C# | MS SQL | |||||
| Vision Helpdesk | visionhelpdesk.com | Jan. 1st 2007 | Vision Helpdesk | Proprietary | PHP, AJAX | MySQL | Yes | Yes | Yes 30 days free trial | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | |
| VisionFlow | visionflow.com | 2003 | Visionera AB | Proprietary | Java, HTML, JavaScript | My SQL MS SQL Server | Yes | - 20 day free trial, free for non-profit and open source | € 19 per user per month for base module | ||
| Solarwinds Web Help Desk | webhelpdesk.com | 1999 | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, MySQL, SQL Server, PostgreSQL, Oracle | |||||
| Zendesk | zendesk.com | Yes | No | $ 20 /y/agent max 3 | $ 288 /y/agent | ||||||
| DeskXpand | deskxpand.com | May 1st 2021 | BiztechCS | Proprietary | Yes | No | Yes DX Lite - Free version for 3 agents | $ 7 /agent/month | $ 84 /agent/year |