 Link | Zendesk | Sugester | FreshDesk | UserVoice | Jitbit HelpDesk | Kayako SupportSuite | PhaseWare Tracker | Vision Helpdesk | VisionFlow | simplydesk |
|---|---|---|---|---|---|---|---|---|---|---|
| Website | zendesk.com | sugester.com | freshdesk.com | uservoice.com | jitbit.com/... | kayako.com | PhaseWare.com | visionhelpdesk.com | visionflow.com | simplydesk.fr |
| Like | Likes 1 | Likes 1 | Likes 0 | Likes 4 | Likes 3 | Likes 1 | Likes 2 | Likes 5 | Likes 2 | Likes 0 |
| Launch date | Mar. 4th 2015 | 2006 | 2001 | 2005 | Jan. 1st 2007 | 2003 | 2013 | |||
| Creator | Michał Stefaniak, Marcin Stefaniak, Paweł Deryło | Jitbit | Kayako | PhaseWare, Inc. | Vision Helpdesk | Visionera AB | PCI | |||
| License | SaaS - monthly payments | Proprietary, Commercial, Source Code License available | Proprietary, some parts GPL | Proprietary | Proprietary | Proprietary | SaaS et on-premise | |||
| Implementation language(s) | English, Polish | ASP.NET MVC, C# | PHP | Microsoft C# | PHP, AJAX | Java, HTML, JavaScript | .net | |||
| Back end | SQL Server | MySQL | SQL Server 2005, 2008, 2008 R2 | MySQL | My SQL MS SQL Server | Sqlserver 2012 et après | ||||
| SaaS | Yes | Yes | Yes | Yes | Yes | |||||
| On Premise Version | No | - | Yes | Yes | Yes | Yes | ||||
| Free plan | Yes | - 21 days free trial, free for bloggers, free for educational orgs | Yes 30 days free trial | - 20 day free trial, free for non-profit and open source | Yes Version de test | |||||
| Starting price | $ 20 /y/agent max 3 | $ 36 /y/agent | $ 180 /y/agent | $ 180 /y/agent | $ 29 | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | € 19 per user per month for base module | € 15 /agent/mois | ||
| Price | $ 288 /y/agent | $ 99 | $ 300 /y/agent | $ 540 /y/agent | $ 200 for UNLIMITED users on the "enterprise" plan | € 30 /agent/mois | ||||
| Description | Our product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier. | UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas. | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. | Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc | ||||
| Image |  |  |  |  |  | |||||
| Overall rating | 5.0/5 1 rating | 5.0/5 1 rating | 5.0/5 1 rating | 2.0/5 1 rating | 5.0/5 1 rating | 1.0/5 1 rating | 3.0/5 1 rating | 3.5/5 2 ratings | 3.0/5 1 rating | no rating |
| Video | zendesk.com/... |  |  | |||||||
| API | Yes | Yes | Yes Public and Commercial API | Yes | Yes | Yes | Yes | Yes | Yes API rest | |
| Social Networks Integration | Yes | Yes | Yes facebook,twitter,google | Yes | No | |||||
| Trial and Prices | Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99) | Free up to $95/agent/month |
|
|
|
| Saas à partir de 15 € par agent par mois On-premise : sur demande | |||
| Chat statistics | Yes | No | Yes | Yes | Yes | No | ||||
| Native mobile application | Yes | - in development | Yes | No | Yes | Yes | Yes | Yes | ||
| Conversation transcripts | Yes | Yes | Yes | Yes | Yes | Yes | ||||
| Offline messages | Yes | Yes | Yes | Yes | Yes | Yes | ||||
| Visual customization | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| Multi-site | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| Visitor details | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| International support | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | ||
| Multiple operators | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| Transfer to another operator | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| Custom extensions | Yes | Yes | No | Yes | Yes | Yes | ||||
| Mobile support | Yes | Yes | Yes iPhone SDK | Yes | Yes | Yes | ||||
| Multi-language | Yes | Yes | Yes 15 lang. | Yes | Yes | Yes | Yes | |||
| Cobrowsing | Yes | Yes | No | No | Yes | No | ||||
| Visitor Monitoring | Yes | Yes | No | Yes | No | Yes | No | |||
| Affiliate / Credit Program | Yes | No | - | No | No | Yes | Yes | |||
| Sent emails | Yes | Yes | Yes | Yes | Yes | |||||
| Calendar | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Video chat | Yes | - in development | No | No | No | |||||
| WYSIWYG | Yes | - limited WYSIWYG, extensive customization otherwise | Yes | Yes | Yes | Yes | ||||
| Alerts / Escalation | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ||
| Web-based Application | Yes | Yes | Yes | No | Yes | Yes | Yes | |||
| Desktop Applications | Yes | Yes | No | Yes | - Web Based | Yes | No | |||
| Free version | - Trial 30d | Yes | Yes 3 agents free | Yes 1 forum | - Trial 30 d | - Free License for Non Profit Organization | Yes Evaluation 30j | |||
| Phone Support | - price 3 | Yes | No manual | Yes | Yes | Yes | ||||
| Email Support | - price 2 only | Yes | Yes | Yes | Yes | Yes | ||||
| Service Level Agreement (SLA) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Social Network Integration | Yes | Yes | Yes | - | Yes | - | No | |||
| Group User Controls | - price max | Yes | Yes | Yes | Yes | |||||
| Custom Fields | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Web | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Email Parsing | Yes | No | Yes | Yes | Yes | Yes | Yes | |||
| Multi-Language Staff and Client Portals | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Two-Way Email Parsing | Yes | No | Yes | Yes | Yes | Yes | ||||
| Ticket Billing | No | Yes | Yes | No | Yes | - | Yes | |||
| Multiple Company Support | No | Yes | Yes | No | Yes | Yes | Yes | |||
| Multiple Product Support | No | Yes | Yes | - | Yes | Yes | Yes | |||
| WorkFlow | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Automation | Yes | Yes | Yes | Yes | Yes | Yes | ||||
| SMS Alerts | Yes | - | Yes | Yes | Yes | Yes | ||||
| Ticket Views | Yes | Yes | Yes | Yes | Yes | Yes | ||||
| WHMCS Integration | Yes | - | - | Yes | No | |||||
| Satellite Feature | No | No | No | Yes | Yes | |||||
| Client Management | Yes | Yes | Yes | Yes | Yes | Yes | ||||
| 3rd Party Integration and Hooks | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Custom Reporting | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
| Ticket Pinning | No | Yes | No | Yes | Yes | - | ||||
| LDAP/AD integration | Yes | No | No | Yes 2nd level price required | Yes | Yes | Yes | |||
| Price Advanced | $ 1,200 /y/agent | $ 40 /year/agent | $ 480 /y/agent | $ 1,020 /y/agent |