LiveChatSmartsupp FREE live chatOlarkFormillaLime TalkPaldesk Live ChatProvide Support Live ChatLiveAgentREVE ChatTidioChatrachaportJivochatHelpcrunchTawk.toZendesk ChatProProfs Chat

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer!

Features listed here:

Pricing listed here:
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations

Paldesk Features list

Provide Support has been providing live chat and real time monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Connect with your customers. Instantly Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales. A live chat solution trusted by 300k+ businesses. Slash your response time to under 3 minutes The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere. Turn 3x more visitors into paying customers Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales.Talk with visitors on your website Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace.Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots.

The platform to connect with customers Build an excellent support service through messengers.

Bring all the contact channels to one location: live chat, social media, messengers, and phone calls. Engage with clients using their preferred channel.

API for developers : Use the already developed code to embed the chat solution on your website or web app.

Integrate Jivo into your CRM or any other software 50+ ready made solutions.

Customer service software that covers all your business needs.

Communication starts with a multichannel chat widget, customizable to your needs and brand style.

Provide multichannel customer support. Unite all communication channels in one dashboard to provide assistance via live chat, email, messengers, Facebook, or Instagram. Stay in touch with customers wherever they are. is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 days, no credit card required.Yes 15 daysYes 7 days free trial. No credit card required.Yes 10 days, fully functionalYes Trial for 14 days, no credit card required.YesYes Try Tidio for free. No credit card required.Yes free 10-day trial, no credit card requiredYes Try unlimited functionality for 14 days for free. No credit card required.Yes Basic Plan & 14-day trial period for Pro planYes allwaysYes 14 daysYes Try Any Plan Free For 15 Days (Free Trial)
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Unlimited version starting from $4,2 / month.Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Small Business (1 operator):
  • $15 per month $35 per 3 months $60 per 6 months $99 per year
  • Corporate (3 operators):
  • $30 per month $70 per 3 months $120 per 6 months
    $198 per year
  • Enterprise (10 operators):
  • $60 per month $140 per 3 months
    $240 per 6 months
    $396 per year
All plans have unlimited chats and include all service features.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
15.83€/mo. (Up to 5 operators)
  • Essential : €17 per agent per month
  • Pro : €23 per agent per month
  • Pro: $19 / month (4 operators included)
  • Unlimited: $75 / month (Unlimited operators)
  • Basic: $0 (Respond to customers both in the chat and messengers)
  • Professional: $19 Per agent per month if billed annually
  • Enterprise: $38 Per agent per month if billed annually
pay for agent answering your chat only, chat tool integrated for free if answering yourself...
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at:

Launch dateJun. 25th 2002 Apr. 1st 2013 Aug. 1st 2009 Nov. 1st 2013 Jan. 1st 2012 2017Aug. 1st 2003 Jul. 1st 2007 2012
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes Compatible with all up-to-date browsers.YesYes Compatible with all up to date browsers.Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.Yes Available on all known up-to-date browsers.YesYesYesYesYesYesYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)NoYesYes SlackNo-No
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes XMPP (Jabber) : Pidgin, AdiumYes through IM clientsYes Windows Desktop App, Mac OS X coming soonYes through IM clientsYes Windows desktop app, Mac OS X and Linux.Yes Native apps for Windows, Mac OS and LinuxYesYes- Through IM clientsYes Desktop apps for Windows and Mac OS.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app, but any Jabber/XMPP app will workYes Native apps for iPhone/iPad and Android devices-Yes Mobile applications for iOS and Android devices.Yes for Android and iOSYes Mobile apps for iOS and Android devices.Yes iOS, AndroidYesNoYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes fully responsive chat boxYesYes Works on all major mobile browsers (responsive)YesYes Optimized for mobile devices.Yes Yes, our chat works on mobile devices as well.Yes Yes.Yes Responsive Chat WidgetYes Works on some mobile devices. HTML5 dashboardYes Yes - optimized for mobile devices
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYesYesYes Comprehensive detailed reports available.Yes Fully functional chat statistics app is availableYes Comprehensive detailed reports available.YesYesYesYes Detailed Chat Statistics available + Google Analytics Integration
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes no extra chargeYesYes Yes, the Premium Plus package supports multi-site licenses.Yes no extra paymentYes There's no limit. One account can be used to manage multiple websites.Yes Any subscription package allows using the same chat account on unlimited number of websites.Yes UnlimitedYesYesYesYes One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Each chat agent can have their own unique email login and passwordYesYes Every user can have unique email login and password. Different agent roles available.Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.Yes Yes.YesYesYesYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.YesYes Chat transcripts are stored in LiveChat and can be sent to email.Yes Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request.Yes Yes.YesYesYesYes Chat transcripts are stored in Live Chat and can be export..
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYes Messages sent to an email address(es) or into a CRM.Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.YesYes Offline messages are saved as tickets.Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Yes Offline messages are saved as tickets.Yes- not sureYesYes Offline messages are saved as tickets.
CobrowsingYes With the use of a 3rd party application.Yes Screen recordingYes push webpages- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NoNoYesNoYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.YesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.YesYes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.Yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.Yes CSS, image upload...Yes Customize Chat Widget according to your website theme.- more or lessYesYes Fully customizable
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes You can also show custom visitor info from your database Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.YesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Yes Geolocation, IP address, referrer links, browser type, language.Yes- ip, vrowser, osYesYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes Using 3rd Party MacrosYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.YesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Can be created for the whole account and for specific operator/departmentYes Yes.YesYesYes Canned response
International supportYes 40+ languages available.Yes Chat support in English, French and CzechYesYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Yes-Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Yes 39 LanguagesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYesYesYes Yes, provide International support
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Visitor recordingYesYes See what web pages the visitor has viewed, and the current page they're on.-Yes The user's browsing history is available in Visitors list and in visitor's details in the chat agent app sidebar.Yes Yes.YesNoYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer to other online agents, and include a private message if necessary.YesYes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Yes It is also possible to invite other operators to assist during chatYes Yes.YesYesYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.YesYes Extensible API (JavaScript plugin architecture) Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs integration. Integration instructions for multiple other CMS and Shopping Carts.Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes 35+ integrations are available with ProProfs Chat
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYes Fully customizable rule-based triggersYes Very powerful automatic targeting with Smart Messages. Read more here: Proactive chat invitation can be sent manually by operatorYes Yes.YesYesYesYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Yes Fully customizable rule-based triggers.-Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.Yes Yes.YesYesYesYes Real-time visitor monitoring of visitor.
Video chatNoNo Visitor recordingNoNoNo-NoYes Yes.YesNoNoNo
Remote screenshotYes With the use of a 3rd party application.Yes Screen recordingNoNoNo-No- file uploadNoYes Available with 3rd party extensions.
APIYes Open APIYes Coming soon.YesYes Open API available.NoYes Open API available.Yes API's available on request to developers.Yes API for developersYesYes API Available.
Social Networks