![]() | |
---|---|
Like | |
Website | http://www.providesupport.com/ |
Video tour | https://www.youtube.com/watch?v=8x26WgpZ5FA |
Trial and Prices | 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. |
Launch date | 2003-08-01 |
Features | |
Web-based Application | Yes |
Offline messages | Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
Native mobile application | Yes for Android and iOS |
Works for customers on mobile devices? | Yes Yes, our chat works on mobile devices as well. |
Visitor Monitoring | Yes |
Chat statistics | Yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer. |
Multi-site | Yes Any subscription package allows using the same chat account on unlimited number of websites. |
Multiple operators | Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
Conversation transcripts | Yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results. |
Proactive chat triggers | - Proactive chat invitation can be sent manually by operator |
Visual customization | Yes |
Visitor details | Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
Predefined responses | Yes Can be created for the whole account and for specific operator/department |
International support | Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well. |
Clickpath Tracker | Yes |
API | No |
Transfer to another operator | Yes It is also possible to invite other operators to assist during chat |
Custom extensions | Yes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts. |
Cobrowsing | Yes |
Video chat | No |
Remote screenshot | No |
Desktop Applications | Yes Windows, Mac and Linux |
Social Networks | |
Website | http://www.providesupport.com/ |
http://twitter.com/provide_support | |
http://www.facebook.com/providesupport | |
Screenshot | ![]() |
More comparisons
Comments
Leave a comment
Register Sign in