Provide Support Live Chat

Business > Enterprises > Livechat
2020-01-28 18:29:08
Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps. Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7. Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website. A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side. For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are. Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.
Like 3
Websitehttp://www.providesupport.com/
Video tourhttps://www.youtube.com/watch?v=8x26WgpZ5FA
Trial and Prices10-day free fully functional trial.
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
  • Small business (1 operator) - $15 / $35 / $60 / $99
  • Corporate (3 operators) - $30 / $70 / $120 / $198
  • Enterprise (10 operators) - $60 / $140 / $240 / $396
Custom packages available.
All packages contain the same full set of features. No hidden or additional costs involved.
Launch date2003-08-01
Features
Web-based ApplicationYes
Offline messagesYes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
Native mobile applicationYes for Android and iOS
Works for customers on mobile devices?Yes Yes, our chat works on mobile devices as well.
Visitor MonitoringYes
Chat statisticsYes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.
Multi-siteYes Any subscription package allows using the same chat account on unlimited number of websites.
Multiple operatorsYes Number of available operator profiles is limited by subscription. All operators can be online concurrently.
Conversation transcriptsYes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.
Proactive chat triggers- Proactive chat invitation can be sent manually by operator
Visual customizationYes
Visitor detailsYes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
Predefined responsesYes Can be created for the whole account and for specific operator/department
International supportYes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
Clickpath TrackerYes
APINo
Transfer to another operatorYes It is also possible to invite other operators to assist during chat
Custom extensionsYes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.
CobrowsingYes
Video chatNo
Remote screenshotNo
Desktop ApplicationsYes Windows, Mac and Linux
Social Networks
Websitehttp://www.providesupport.com/
Twitterhttp://twitter.com/provide_support
Facebookhttp://www.facebook.com/providesupport
Screenshot
  • 2011-04-26 11:31:17
    2020-01-28 18:29:08
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2017-09-01 15:44:55 by Pictogrram
  • voted for this Item (Like)
    Reliable and reasonably priced
    Posted 2013-06-23 08:06:33 by Iryna
  • voted for this Item (Like)
    Posted 2011-04-26 12:59:23 by Provide Support Live Chat

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