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CrispeAssistance Pro Live chat SolutionHeyBubbleiAdvizeLime TalkLiveAgentLiveChatNetrox SCOlarkp3chatSmartsuppSnapEngageUserlikeTarget FirstZendesk Chat
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Sitio webcrisp.chateassistancepro.comheybubble.comiadvize.com/en/limetalk.comliveagent.comlivechatinc.com/...netroxsc.comolark.comsmartsupp.comsnapengage.comuserlike.comtargetfirst.comzendesk.com/...
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DescripciónCrisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Vídeo
Período de prueba gratuito 14 jours d'essai 15 days - Try full features, no credit card required 14 Days, and Freemium package 7 days - Apply here: http://www.iadvize.com/en/free-trial/ 15 days Trial for 14 days, no credit card required. 14 days, no credit card required. 14 days + Completely free version Free plan, & all paid plans have 14 days free trial 14 days free trial 15 days 14 days - no credit card required - Free plan available 14 jours d'essai gratuit 14 days
Pricing plans
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Unlimited version starting from $4,2 / month.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • netroxsc.com/...

  • $29/month per seat

Save 35% with a 2 year commitment.
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Start - 39€ HT/mois
  • Start + - 53€ HT/mois
  • Pro - 79€ HT/mois
  • Entreprise - 149€ HT/mois

Voir le détail des tarifs ici: targetfirst.com/...

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2015-11-01 2013-01-23 2013-01-01 2010-01-08 2012-01-01 2007-07-01 2002-06-25 2011 Apr 112009-08-01 2011-02-01 2013-04-01 2008-10-01 2012-03-01 2011-01-27
Características
Web-based Application Responsive Full HTML5 and Javascript Web application PHP Web application Available on all known up-to-date browsers. Compatible with all up-to-date browsers. Rich Web Client Responsive
IM (Google Talk, Jabber...) integration Slack All Jabber compatible IMs and a very unique Skype integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)No XMPP (Jabber) Jabber compatibleNo-
Desktop Applications Windows Platform Using Instant Messaging systems Available on every computer through a internet navigator through IM clients Desktop apps for Windows and Mac OS X.No Web-interface with desktop notifications through IM clients Through IM clients on desktop and mobile XMPP (Jabber) : Pidgin, Adium Through Google-talk and Skype IM clients on both Mac and Windows Compatible with instant messengers for Windows and Mac Compatible Windows et Mac- Through IM clients
Native mobile application iOS, Android Web console for mobile devices Any Skype or Jabber compatible mobile app Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.- Mobile apps for iOS and Android devices. Mobile applications for iPad, iPhone, and Android devices. Android, iOS, Windows PhoneNo No native app, but any Jabber/XMPP app will work (any Skype, Google Talk or XMPP client) XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype) Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) IoS,AndroidNo
Works for customers on mobile devices? works on all smartphones such as iPhone, iPad, Android & Blackberry devices Yes yes - optimised for mobile devices Yes. Optimized for mobile devices does not require Flash to work. Adapts to the device Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) fully responsive chat box Optimized for mobile devices (smartphone & tablet) Le widget de chat s'adapte aux mobiles IoS et Android Works on some mobile devices. HTML5 dashboard
Chat statistics Complete chat statistics with reports and analytics Amazing statistics and reports More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics Comprehensive detailed reports available. Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). Chats summary and details Message History, rules performance. Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances
Multi-site Unlimited site access Unlimited Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site no extra payment Unlimited There's no limit. One account can be used to manage multiple websites. Unlimited websites. Via Departments no extra charge Unlimited in all plans Integrate single or multiple widget per site by group, type of support or user behavior.
Multiple operators Unlimited Depends upon subscription package Yes, For PRO and ADVANCED packages only Unlimited Yes. Every user can have their own account. Different agent roles available. Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcripts Saved both on server and on local system Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available Unlimited Yes. Chat transcripts are stored in LiveChat. Option to export archived transcripts. Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.
Offline messages E-mail can be replied Sent to email address Offline messages are saved as tickets. Offline messages are saved as tickets, forwarded to a help desk or email address. Storing in system, sending to email Messages sent to an email address(es) or into a CRM. Yes. Synchronous and asynchronous communication mode Formulaire en absence, prise de rdv
CobrowsingNo You can see their actions in real-time. If necessary, your can take control of the visitor's browser With the use of a 3rd party application.No push webpagesNo Screen recording Guide your visitor to any page of your website. Voyez en temps réel ce que font vos visiteurs de sorte à les guiderNo
Visual customization Fully customizable as per user requirements. Lots of presets available with option to use custom images and text Several themes and text customization + multiple action buttons and your company logo Graphic design customisation: interface to customize the chat window as you want CSS, image upload... Several chat window themes to choose from. CSS customization, branding and white label version are available. Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee- Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan Fully customizable and text customization Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...)
Visitor details See chat users types in real-time, country, town, social networks, etc Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site Geolocation, IP address, referrer links, browser type, language. Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc...
Predefined responses Canned responses available, Can be created by both admin and operators. Shortcuts using # symbol in the chat Canned responses plus smart answers that are automatically generated. Yes. Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Canned messages with folders, autocomplete and live search. Both common and personal. Using 3rd Party Macros With shortcuts Easily create chat macros and sort them into groups. Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.
International support 48 langues 20 Languages Multilingual support: French, English, Spanish and German. 39 Languages 40+ languages available. English, Russian >20 languages Chat support in English, French and Czech 26 languages Multilingual-Support Disponible dans plusieurs langues
Clickpath Tracker MagicBrowse + MagicMap Every pages, from referrer to current page with associated time spent Yes. The user's browsing path is displayed in real-time to provide details on visited pages.- Visitor recording See at what url your chat partners are and how they navigate over your site. Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.No
Transfer to another operator Shared inbox between operators. What you see is what your team see Transfer within operators from same, different departments and reference chat generated for each transferred chat To a specific operator, a group of operator or the first available operator Transfer from Agent to Agent, from expert to agent but also from bot to agent. Yes. Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. type !transfer command to transfer to all available operators, transcript link shows to new operator !r command in IM apps, one-click in RWC. Transfer easily between agents, tiers and groups Conversation including chat transcripts can be forwarded to other operators. Transfert du chat en temps réel entre opérateurs
Custom extensions 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify API API: Salesforce, Zendesk... Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Extensible API (JavaScript plugin architecture) http://www.olark.com/docs Javascript API, Integration with Zendesk, Happyfox, .. Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggers By time spent Intelligent Targeting rules. Fully customizable based on scoring and criteria. Yes. LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. Fully customizable rule-based triggers Proactive chat implementation engages with the visitor on behalf of an agent currently online. Fully Customizable Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords)
Visitor Monitoring Complete details through ‘visitors’ section from Operator consoles You can see their actions in real-time. If necessary, your can take control of the visitor's browser Fully customizable rule-based triggers. Yes. Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. Via Rich Web ClientNo Available while user is connected Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...)
Video chatNoNo Human support via video chat. The user can decide whether they are visible or not.No Yes.NoNoNoNoNo Visitor recordingNoNoNo
Remote screenshotNoNoNo With the use of a 3rd party application.NoNoNo Screen recordingNo
API Api Javascript, RESTNo Free API Open API available. Open API Javascript API, Open API http://www.olark.com/docs Widget API https://developers.smartsupp.com/ Open API, Javascript API, and remote API to set up advanced chat behavior. Free API
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Sitio webcrisp.chateassistancepro.comheybubble.comiadvize.com/en/limetalk.comliveagent.comlivechatinc.com/...netroxsc.comolark.comsmartsupp.comsnapengage.comuserlike.comtargetfirst.comzendesk.com/...
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