Best live chat solutions

2016-08-11 01:39:56

Compare the best livechat solutions

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Video tour
Trial and Prices

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat

Product Tour

Features list

  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)

Free trial during 14 days

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat :
  • [New 2015] Social Customer service solution:

More features:
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month
All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

  • Starter - $1.99/mo (for individual users)
  • Lite - $6.99/mo (for small businesses)
  • Team - $13.99/mo
  • Advanced - $33.99/mo
  • Freemium version (1 agent, 50000 pages views/month)

Eezy 1, Eezy 2, Eezy 3 - 30 days free trial

  • Eezy 1 - $39/mo (1 agent, 100 000 pages views/month, audio/video live chat (using WebRTC Technology)
  • Eezy 2 - $99/mo (1 agent, 250 000 pages views/month, audio/video live chat (using WebRTC Technology)
  • Eezy 3 - $199/mo (1 agent, 500 000 pages views/month, audio/video live chat (using WebRTC Technology)
10-day free fully functional trial.
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
  • Small business (1 operator) - $15 / $35 / $60 / $99
  • Corporate (3 operators) - $30 / $70 / $120 / $198
  • Enterprise (10 operators) - $60 / $140 / $240 / $396
Custom packages available.
All packages contain the same full set of features. No hidden or additional costs involved.
Free Plan for low volume usage(20 chats/month)
Paid Plans are per Operator
Monthly Plans
  • Standard Monthly - $12.99/Month
  • Premium Monthly - $21.99/Month

Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
  • Standard Yearly - $ 119.98/Year
  • Premium Yearly - $209.99/Year

  • (Free Plan Comes with 20 Chats every month. One Group, One Trigger and Limited Reporting.)

    (Standard Plan Comes with unlimited chats, multiple user domain support, 5 user groups, customizable chat widgets, unlimited canned messages, real-time visitor tracking, 3 chat triggers, Chat Transfer Options )

    (Premium Plan comes with Unlimited Chat, Unlimited User Groups, Multiple User domain support, unlimited chat triggers, Real-time visitor tracking with ability to force chat invitations, branding control, Zendesk Integration, Freshdesk Integration
Crisp is free with some paid plugins
Launch date2002-06-252012-03-012010-01-082008-10-012009-08-012013-04-012011-02-012013-11-042003-08-012014-08-192015-11-01
Web-based ApplicationYes Available on all known up-to-date browsers.YesYesYes PHP Web applicationYesYesYesYes Rich Web ClientYesYesYesYes Responsive
Offline messagesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYesYesYesYes Messages sent to an email address(es) or into a CRM.YesYesYesYes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Yes Live Notification System when messages are left while online. Message automatically tagged for quick reference.Yes E-mail can be replied
Native mobile applicationYes Mobile apps for iOS and Android devices.NoNo Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app (any Google Talk client or Skype)No No native app, but any Jabber/XMPP app will workYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes (any Skype, Google Talk or XMPP client)-NoYes XMPP Client compatible. iOS and Android Native app under development.Yes iOS, Android
Works for customers on mobile devices?Yes Works on any modern browser, does not require Flash.Yes Works on some mobile devices. HTML5 dashboardYesYes fully responsive chat boxYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)- Not fully optimized for mobile devices yet, but basic functionality is supportedYes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible.Yes
Visitor MonitoringYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes- Only visitors connected to the chat. No risk for the servers.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes Via Rich Web ClientYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYesYes Available only on paid plans. Premium plan allows to force chat invitations.Yes
Chat statisticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.YesYes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking APIYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYesYes Message History, rules performance.Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.Yes 6 Reports Out of the Box AvailableYes
Multi-siteYes LiveChat can be added to multiple websites and customized per each.YesYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited in all plansYesYes no extra chargeYes Via DepartmentsYes Unlimited number of websites with Eezy offersYes Any subscription package allows using the same chat account on unlimited number of websites.YesYes Unlimited
Multiple operatorsYes Available, every operator can have their own account.YesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited from the Pro planYesYesYesYesYes $15 per additional agentYes Number of available operator profiles is limited by subscription. All operators can be online concurrently.Yes Operators can also be assigned in groups. Chats can be transferred between them.Yes Unlimited
Conversation transcriptsYes All chats are stored in LiveChat and can be accessed later on.YesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Unlimited from the Pro planYesYesYesYesYes Full conversation transcripts available and downloadableYes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.Yes Saved on Server. Encrypted data and ability to add tags and notes.Yes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.YesYes Fully customizableYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully customizable rule-based triggersYesYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them- Proactive chat invitation can be sent manually by operatorYes Available with multiple rules for effective targeting of behaviours.Yes
Visual customizationYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.YesYes Chat window fully customizable in the dashboard.Yes Graphic design customisation: interface to customize the chat window as you wantYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes-Yes Customize the live chat module directly in the back officeYesYes Fully customizable with live preview.Yes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes You can also show custom visitor info from your database Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Yes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous ChatsYes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.YesYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes With shortcutsYes Using 3rd Party MacrosYesYesYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Yes Can be created for the whole account and for specific operator/departmentYes Easy setup and fetch pre-defined messages by a click.- Soon
International supportYes 40+ languages available + option to customize localization.YesYes Support in English, German, French, Portuguese, DutchYes Multilingual support: French, English, Spanish and German.Yes 26 languagesYesYes Chat support in English, French and CzechYes >20 languagesYes Disponible dans plusieurs languesYes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Yes Supports Multiple Languages Characterset.Yes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.NoYes See at what url your chat partner is and how he navigates over your site.YesYesYesYes Visitor recording-Yes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.YesYesYes Real-time
APIYes Open API available.YesYes Open API and Javascript APIYes Free APIYesYes Widget APIYes Free APINoNo In roadmap for Q4 2014Yes Api Javascript, REST
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes Easy transfer by commandYesYes Transfer easily between agents, tiers and groupsYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes !r command in IM apps, one-click in RWC.YesYes It is also possible to invite other operators to assist during chatYes Simple click and choose operator.Yes Shared inbox between operators. What you see is what your team see
Custom extensionsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Javascript API, many addons: browser sharing, video conferencing, CRM integrationsYes API: Salesforce, Zendesk...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Extensible API (JavaScript plugin architecture) Javascript API, Integration with Zendesk, Happyfox, ..Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.Yes Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and
CobrowsingYes Available via a 3rd party integration.NoYes Guide your visitor to any page- Push webpagesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes push webpagesYes Screen recordingNoYesYesYes-
Video chatNo Not available.NoNo Through an addon with dozeoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNo Visitor recordingNoNo Chat audio et vidéo utilisant le WebRTCNoYes WebRTC coming in Q42014- Soon
Remote screenshotYes Available via integrations with 3rd party apps.NoYesYesNoYes Screen recordingNoNoNoNo- Soon
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X (Mac)- Through IM clientsYes Can be connected with an IM client. Best results with our our native browser based client.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes through IM clientsYes XMPP (Jabber) : Pidgin, AdiumYes Through IM clients on desktop and mobileYes Windows, Mac and Linux- Rich Web 2.0 Browser Based Featured Application.Yes
Social Networks
LinkLiveChatZopimUserlike Live ChatiAdvizeSnapEngageOlarkSmartsupp FREE live chatp3chatWatcheezyProvide Support, LLCChatNoxCrisp
  • 2012-10-11 13:22:13
    2016-08-11 01:39:56
  • English
  • Compare Best Live chat solutions such as Olark vs Zopim vs LiveChat vs SnapEngage vs iAdvize...
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