Compare the best livechat solutions
|Trial and Prices|
LiveChat is a premium live chat and
help desk software that helps businesses provide
amazing customer service and increase online sales!
Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
Free trial during 14 days
After the free trial period, users can subscribe for the following products:
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/features/
|All paid plans come with 14 day free trial.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
Eezy 1, Eezy 2, Eezy 3 - 30 days free trial
|10-day free fully functional trial.|
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved.
|Free Plan for low volume usage(20 chats/month)|
Paid Plans are per Operator
Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
|Crisp is free with some paid plugins|
|Web-based Application||Yes Available on all known up-to-date browsers.||Yes||Yes||Yes PHP Web application||Yes||Yes||Yes||Yes Rich Web Client||Yes||Yes||Yes||Yes Responsive|
|Offline messages||Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.||Yes||Yes||Yes||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes||Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.||Yes Live Notification System when messages are left while online. Message automatically tagged for quick reference.||Yes E-mail can be replied|
|Native mobile application||Yes Mobile apps for iOS and Android devices.||No||No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||No No native app (any Google Talk client or Skype)||No No native app, but any Jabber/XMPP app will work||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes (any Skype, Google Talk or XMPP client)||-||No||Yes XMPP Client compatible. iOS and Android Native app under development.||Yes iOS, Android|
|Works for customers on mobile devices?||Yes Works on any modern browser, does not require Flash.||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes||Yes||Yes fully responsive chat box||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)||- Not fully optimized for mobile devices yet, but basic functionality is supported||Yes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible.||Yes|
|Visitor Monitoring||Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.||Yes||- Only visitors connected to the chat. No risk for the servers.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||No||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes||Yes Via Rich Web Client||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history||Yes||Yes Available only on paid plans. Premium plan allows to force chat invitations.||Yes|
|Chat statistics||Yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.||Yes||Yes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes||Yes||Yes Message History, rules performance.||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)||Yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.||Yes 6 Reports Out of the Box Available||Yes|
|Multi-site||Yes LiveChat can be added to multiple websites and customized per each.||Yes||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited in all plans||Yes||Yes no extra charge||Yes Via Departments||Yes Unlimited number of websites with Eezy offers||Yes Any subscription package allows using the same chat account on unlimited number of websites.||Yes||Yes Unlimited|
|Multiple operators||Yes Available, every operator can have their own account.||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Unlimited from the Pro plan||Yes||Yes||Yes||Yes||Yes $15 per additional agent||Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.||Yes Operators can also be assigned in groups. Chats can be transferred between them.||Yes Unlimited|
|Conversation transcripts||Yes All chats are stored in LiveChat and can be accessed later on.||Yes||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes Unlimited from the Pro plan||Yes||Yes||Yes||Yes||Yes Full conversation transcripts available and downloadable||Yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.||Yes Saved on Server. Encrypted data and ability to add tags and notes.||Yes|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.||Yes||Yes Fully customizable||Yes||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Fully customizable rule-based triggers||Yes||Yes||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them||- Proactive chat invitation can be sent manually by operator||Yes Available with multiple rules for effective targeting of behaviours.||Yes|
|Visual customization||Yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.||Yes||Yes Chat window fully customizable in the dashboard.||Yes Graphic design customisation: interface to customize the chat window as you want||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes||-||Yes Customize the live chat module directly in the back office||Yes||Yes Fully customizable with live preview.||Yes|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)||Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.||Yes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous Chats||Yes See chat users types in real-time, country, town, social networks, etc|
|Predefined responses||Yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.||Yes||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes||Yes With shortcuts||Yes Using 3rd Party Macros||Yes||Yes||Yes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.||Yes Can be created for the whole account and for specific operator/department||Yes Easy setup and fetch pre-defined messages by a click.||- Soon|
|International support||Yes 40+ languages available + option to customize localization.||Yes||Yes Support in English, German, French, Portuguese, Dutch||Yes Multilingual support: French, English, Spanish and German.||Yes 26 languages||Yes||Yes Chat support in English, French and Czech||Yes >20 languages||Yes Disponible dans plusieurs langues||Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.||Yes Supports Multiple Languages Characterset.||Yes 25 languages|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||No||Yes See at what url your chat partner is and how he navigates over your site.||Yes||Yes||Yes||Yes Visitor recording||-||Yes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.||Yes||Yes||Yes Real-time|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes||Yes Easy transfer by command||Yes||Yes Transfer easily between agents, tiers and groups||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes !r command in IM apps, one-click in RWC.||Yes||Yes It is also possible to invite other operators to assist during chat||Yes Simple click and choose operator.||Yes Shared inbox between operators. What you see is what your team see|
|Cobrowsing||Yes Available via a 3rd party integration.||No||Yes Guide your visitor to any page- Push webpages||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes||Yes push webpages||Yes Screen recording||No||Yes||Yes||Yes||-|
|Video chat||No Not available.||No||No Through an addon with dozeo||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||No Visitor recording||No||No Chat audio et vidéo utilisant le WebRTC||No||Yes WebRTC coming in Q42014||- Soon|
|Remote screenshot||Yes Available via integrations with 3rd party apps.||No||Yes||Yes||No||Yes Screen recording||No||No||No||No||- Soon|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X (Mac)||- Through IM clients||Yes Can be connected with an IM client. Best results with our our native browser based client.||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes through IM clients||Yes XMPP (Jabber) : Pidgin, Adium||Yes Through IM clients on desktop and mobile||Yes Windows, Mac and Linux||- Rich Web 2.0 Browser Based Featured Application.||Yes|
|Link||LiveChat||Zopim||Userlike Live Chat||iAdvize||SnapEngage||Olark||Smartsupp FREE live chat||p3chat||Watcheezy||Provide Support, LLC||ChatNox||Crisp|