Best live chat solutions

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2016-12-07 21:12:07

Compare the best livechat solutions

Like 31 9 20 18 14 6 40 45 4 2 1 6
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.userlike.com/http://landing.iadvize.com/en/http://www.snapengage.com/https://www.smartsupp.comhttp://p3chat.comhttp://www.zopim.com/http://fr.watcheezy.com/http://www.providesupport.com/http://chatnox.comhttps://crisp.im
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0https://www.youtube.com/watch?v=ZCwGo2CzbuQhttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=9AGoGgRguT8http://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://youtu.be/JB34CbT3drIhttp://youtu.be/TLIPUsqih78
Trial and Prices30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)

Free trial during 14 days

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • [New 2015] Social Customer service solution: http://www.iadvize.com/en/social/

More features: http://www.iadvize.com/en/features/
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

  • Starter - $1.99/mo (for individual users)
  • Lite - $6.99/mo (for small businesses)
  • Team - $13.99/mo
  • Advanced - $33.99/mo
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
  • Freemium version (1 agent, 50000 pages views/month)

Eezy 1, Eezy 2, Eezy 3 - 30 days free trial

  • Eezy 1 - $39/mo (1 agent, 100 000 pages views/month, audio/video live chat (using WebRTC Technology)
  • Eezy 2 - $99/mo (1 agent, 250 000 pages views/month, audio/video live chat (using WebRTC Technology)
  • Eezy 3 - $199/mo (1 agent, 500 000 pages views/month, audio/video live chat (using WebRTC Technology)
10-day free fully functional trial.
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
  • Small business (1 operator) - $15 / $35 / $60 / $99
  • Corporate (3 operators) - $30 / $70 / $120 / $198
  • Enterprise (10 operators) - $60 / $140 / $240 / $396
Custom packages available.
All packages contain the same full set of features. No hidden or additional costs involved.
Free Plan for low volume usage(20 chats/month)
Paid Plans are per Operator
Monthly Plans
  • Standard Monthly - $12.99/Month
  • Premium Monthly - $21.99/Month


Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
  • Standard Yearly - $ 119.98/Year
  • Premium Yearly - $209.99/Year


  • (Free Plan Comes with 20 Chats every month. One Group, One Trigger and Limited Reporting.)

    (Standard Plan Comes with unlimited chats, multiple user domain support, 5 user groups, customizable chat widgets, unlimited canned messages, real-time visitor tracking, 3 chat triggers, Chat Transfer Options )

    (Premium Plan comes with Unlimited Chat, Unlimited User Groups, Multiple User domain support, unlimited chat triggers, Real-time visitor tracking with ability to force chat invitations, branding control, Zendesk Integration, Freshdesk Integration
Crisp is free with some paid plugins
Launch date2002-06-252009-08-012012-03-012010-01-082008-10-012013-04-012011-02-012013-11-042003-08-012014-08-192015-11-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes PHP Web applicationYesYesYes Rich Web ClientYesYesYesYesYes Responsive
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYesYesYesYesYes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Yes Live Notification System when messages are left while online. Message automatically tagged for quick reference.Yes E-mail can be replied
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app (any Google Talk client or Skype)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes (any Skype, Google Talk or XMPP client)No-NoYes XMPP Client compatible. iOS and Android Native app under development.Yes iOS, Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYesYes fully responsive chat boxYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Works on some mobile devices. HTML5 dashboardYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)- Not fully optimized for mobile devices yet, but basic functionality is supportedYes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.- Only visitors connected to the chat. No risk for the servers.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYesYes Via Rich Web ClientYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYesYes Available only on paid plans. Premium plan allows to force chat invitations.Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking APIYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYes Message History, rules performance.YesYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.Yes 6 Reports Out of the Box AvailableYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited in all plansYes no extra chargeYes Via DepartmentsYesYes Unlimited number of websites with Eezy offersYes Any subscription package allows using the same chat account on unlimited number of websites.YesYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited from the Pro planYesYesYesYesYes $15 per additional agentYes Number of available operator profiles is limited by subscription. All operators can be online concurrently.Yes Operators can also be assigned in groups. Chats can be transferred between them.Yes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Unlimited from the Pro planYesYesYesYesYes Full conversation transcripts available and downloadableYes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.Yes Saved on Server. Encrypted data and ability to add tags and notes.Yes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Fully customizableYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYesYesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them- Proactive chat invitation can be sent manually by operatorYes Available with multiple rules for effective targeting of behaviours.Yes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Chat window fully customizable in the dashboard.Yes Graphic design customisation: interface to customize the chat window as you wantYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes-YesYes Customize the live chat module directly in the back officeYesYes Fully customizable with live preview.Yes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Yes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous ChatsYes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes With shortcutsYesYesYesYes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Yes Can be created for the whole account and for specific operator/departmentYes Easy setup and fetch pre-defined messages by a click.- Soon
International supportYes 40+ languages available.YesYes Support in English, German, French, Portuguese, DutchYes Multilingual support: French, English, Spanish and German.Yes 26 languagesYes Chat support in English, French and CzechYes >20 languagesYesYes Disponible dans plusieurs languesYes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Yes Supports Multiple Languages Characterset.Yes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes See at what url your chat partner is and how he navigates over your site.YesYesYes Visitor recording-NoYes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.YesYesYes Real-time
APIYes Open API available.Yes http://www.olark.com/docsYes Open API and Javascript APIYes Free APIYesYes https://developers.smartsupp.com/Yes Widget APIYesYes Free APINoNo In roadmap for Q4 2014Yes Api Javascript, REST
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Easy transfer by commandYesYes Transfer easily between agents, tiers and groupsYesYes !r command in IM apps, one-click in RWC.YesYesYes It is also possible to invite other operators to assist during chatYes Simple click and choose operator.Yes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, many addons: browser sharing, video conferencing, CRM integrationsYes API: Salesforce, Zendesk...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...YesYes Javascript API, Integration with Zendesk, Happyfox, ..Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.Yes Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com.Yes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes Guide your visitor to any page- Push webpagesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Screen recordingNoNoYesYesYes-
Video chatNo Not available.NoNo Through an addon with dozeoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNo Visitor recordingNoNoNo Chat audio et vidéo utilisant le WebRTCNoYes WebRTC coming in Q42014- Soon
Remote screenshotYes With the use of a 3rd party application.NoYesYesYes Screen recordingNoNoNoNoNo- Soon
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Can be connected with an IM client. Best results with our our native browser based client.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYes XMPP (Jabber) : Pidgin, AdiumYes Through IM clients on desktop and mobile- Through IM clientsYes Windows, Mac and Linux- Rich Web 2.0 Browser Based Featured Application.Yes
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.userlike.com/http://landing.iadvize.com/en/http://www.snapengage.com/https://www.smartsupp.comhttp://p3chat.comhttp://www.zopim.com/http://fr.watcheezy.com/http://www.providesupport.com/http://chatnox.comhttps://crisp.im
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttps://twitter.com/userlikehttp://twitter.com/iadvizehttp://twitter.com/snapengagehttps://twitter.com/smartsuppcomhttp://twitter.com/p3chat_imhttp://twitter.com/zopimhttps://twitter.com/@_watcheezyhttp://twitter.com/provide_supporthttp://twitter.com/chatnoxhttps://twitter.com/crispchat
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/userlikehttp://www.facebook.com/iadvize.francehttps://www.facebook.com/SnapEngagehttps://www.facebook.com/p3chathttps://www.facebook.com/Watcheezy/http://www.facebook.com/providesupporthttp://www.facebook.com/chatnoxhttps://www.facebook.com/crispchat
LinkLiveChatOlarkUserlike Live ChatiAdvizeSnapEngageSmartsupp FREE live chatp3chatZopimWatcheezyProvide Support, LLCChatNoxCrisp
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  • 2012-10-11 13:22:13
    2016-12-07 21:12:07
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  • Compare Best Live chat solutions such as Olark vs Zopim vs LiveChat vs SnapEngage vs iAdvize...
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