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web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs
Agile-team, Servicenow, Feel free to add :)
| Agile-Team | Desk.com | FreshDesk | HelpSpot | Jitbit HelpDesk | Service Cloud | Servicenow | UserVoice | Zendesk | SaManage | helpline | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Last update | 2013-03-24 22:15:06 | 2014-11-17 22:32:29 | 2018-06-29 13:24:12 | 2013-03-23 12:28:44 | 2017-05-05 18:00:50 | 2013-03-23 12:28:44 | 2014-03-29 00:05:23 | 2014-09-05 00:42:12 | 2015-09-29 21:03:07 | 2016-06-22 22:52:03 | 2018-09-27 13:49:23 |
| Editor/Owner | Agile-Team ApS (ex Prolog) | SalesForce | Salesforce.com | Servicenow | |||||||
| Website | http://www.agile-team.com/ | http://www.desk.com | http://www.freshdesk.com | http://www.helpspot.com/ | https://www.jitbit.com/helpdesk/ | http://www.salesforce.com/eu/crm/editions-pricing-service.jsp?d=70130000000Fprq&internal=true | http://www.servicenow.com/ | http://uservoice.com | http://www.zendesk.com | http://www.samanage.com/ | http://helpline.de |
| Latest version | |||||||||||
| Saas | Yes | Yes | - via EngineHosting | Yes | Yes | Yes | Yes | Yes | |||
| On Premise Version | Yes | No | Yes | Yes | No | No | No | ||||
| Languages | EN | ||||||||||
| Platforms | |||||||||||
| Web | Yes | Yes | Yes | Yes | Yes | ||||||
| Mobile support | Yes | Yes | Yes | Yes | Yes iPhone SDK | Yes | |||||
| Sent emails | Yes | Yes | Yes | Yes | Yes | ||||||
| networkedhelpdesk.org | Yes | ||||||||||
| Pricing | |||||||||||
| Free version | - Trial | Yes 3 agents free, limited features | Yes 3 agents free | - Trial 45d | - Trial 30 d | - Trial 30d | - Trial on demand | Yes 1 usr | - Trial 30d | - trial 14 d | |
| Starting price | 300 EUR /y /user | 360 USD /y/agent | 180 USD /y/agent | 239 USD /user CAPEX | 29 USD | 840 EUR /y /user | 40000 CHF /y but possible MSP partners to lower | 180 USD /y/agent | 20 USD /y/agent max 3 | ||
| Price | 300 USD /y/agent | 540 USD /y base host | 200 USD for UNLIMITED users on the "enterprise" plan | 1740 EUR /y /user | 540 USD /y/agent | 288 USD /y/agent | |||||
| Price Advanced | 600 USD /y/agent | 480 USD /y/agent | 1020 USD /y/agent | 1200 USD /y/agent | |||||||
| Management | |||||||||||
| LDAP/AD integration | No | Yes Premise ? | Yes | Yes 2nd level price required | Yes | ||||||
| Social Networks Integration | Yes twitter, Facebook | Yes facebook,twitter,google | Yes | Yes | |||||||
| Group User Controls | Yes | - price max | |||||||||
| Support | |||||||||||
| Email Support | Yes paid | Yes | Yes | - price 2 only | |||||||
| Phone Support | Yes paid | No manual | - price 3 | ||||||||
| Your reviews | |||||||||||
| Your favorite | |||||||||||
| Overall rating | 0 no rating | 0 no rating | 5.0 1 rating | 0 no rating | 5.0 1 rating | 0 no rating | 0 no rating | 2.0 1 rating | 5.0 1 rating | 0 no rating | 0 no rating |
| Features | |||||||||||
| Project Tracking | Yes | No | |||||||||
| Time tracking / Timesheets | Yes | Yes | Yes | ||||||||
| Resource management | Yes | No | |||||||||
| Scheduler | Yes | - ? | |||||||||
| ITIL compliance | No | Yes | |||||||||
| Self Help / KB / Forums | Yes | Yes | Yes with granular /group | Yes | |||||||
| Security | |||||||||||
| Compatible SSL | - possible but not default | Yes | Yes | ||||||||
| Service Level Agreement (SLA) | Yes | Yes | |||||||||
| Data Import/Export | Yes | Yes | Yes | ||||||||
| Languages | |||||||||||
| Multi-language | Yes us free, 3 lang entry, 50+ full | Yes 15 lang. | Yes | Yes | Yes | Yes | |||||
| English | Yes | Yes | Yes | Yes | |||||||
| French | Yes paid | Yes | Yes | Yes | |||||||
| German | Yes paid | Yes | Yes | Yes | |||||||
| Italian | Yes paid | Yes | Yes | ||||||||
| Spanish | Yes paid | Yes | Yes |
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