Service Desk Solutions online (SaaS)

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2017-05-05 18:00:50
web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs Agile-team, Servicenow, Feel free to add :)
Agile-TeamDesk.comFreshDeskHelpSpotJitbit HelpDeskService CloudServicenowUserVoiceZendeskSaManage
Last update2013-03-24 22:15:062014-11-17 22:32:292013-03-25 00:57:462013-03-23 12:28:442017-05-05 18:00:502013-03-23 12:28:442014-03-29 00:05:232014-09-05 00:42:122015-09-29 21:03:072016-06-22 22:52:03
Editor/OwnerAgile-Team ApS (ex Prolog)SalesForceSalesforce.comServicenow
Websitehttp://www.agile-team.com/http://www.desk.comhttp://www.freshdesk.comhttp://www.helpspot.com/https://www.jitbit.com/helpdesk/http://www.salesforce.com/eu/crm/editions-pricing-service.jsp?d=70130000000Fprq&internal=truehttp://www.servicenow.com/http://uservoice.comhttp://www.zendesk.comhttp://www.samanage.com/
Latest version
SaasYesYes- via EngineHostingYesYesYesYesYes
On Premise VersionYesNoYesYesNoNoNo
LanguagesEN
Platforms
WebYesYesYesYesYes
Mobile supportYesYesYesYesYes iPhone SDKYes
Sent emailsYesYesYesYesYes
networkedhelpdesk.orgYes
Pricing
Free version- TrialYes 3 agents free, limited featuresYes 3 agents free- Trial 45d- Trial 30 d- Trial 30d- Trial on demandYes 1 usr- Trial 30d- trial 14 d
Starting price300 EUR /y /user360 USD /y/agent180 USD /y/agent239 USD /user CAPEX29 USD840 EUR /y /user40000 CHF /y but possible MSP partners to lower180 USD /y/agent20 USD /y/agent max 3
Price300 USD /y/agent540 USD /y base host200 USD for UNLIMITED users on the "enterprise" plan1740 EUR /y /user540 USD /y/agent288 USD /y/agent
Price Advanced600 USD /y/agent480 USD /y/agent1020 USD /y/agent1200 USD /y/agent
Management
LDAP/AD integrationNoYes Premise ?YesYes 2nd level price requiredYes
Social Networks IntegrationYes twitter, FacebookYes facebook,twitter,googleYesYes
Group User ControlsYes- price max
Support
Email SupportYes paidYesYes- price 2 only
Phone SupportYes paidNo manual- price 3
Your reviews
Your favorite 0 0 1 0 0 0 0 0 0 0
Overall rating0 no rating0 no rating5.0 1 rating0 no rating5.0 1 rating0 no rating0 no rating2.0 1 rating5.0 1 rating0 no rating
Features
Project TrackingYesNo
Time tracking / TimesheetsYesYesYes
Resource managementYesNo
SchedulerYes- ?
ITIL complianceNoYes
Self Help / KB / ForumsYesYesYes with granular /groupYes
Security
Compatible SSL- possible but not defaultYesYes
Service Level Agreement (SLA)YesYes
Data Import/ExportYesYesYes
Languages
Multi-languageYes us free, 3 lang entry, 50+ fullYes 15 lang.YesYesYesYes
EnglishYesYesYesYes
FrenchYes paidYesYesYes
GermanYes paidYesYesYes
ItalianYes paidYesYes
SpanishYes paidYesYes
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  • 2013-03-11 01:23:18
    2017-05-05 18:00:50
  • Practical
    English
  • Compare Zendesk vs HelpSpot
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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