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web helpdesk platform, Compare Zendesk vs HelpSpot vs Salesforce vs
Agile-team, Servicenow, Feel free to add :)
| Agile-Team | Desk.com | FreshDesk | HelpSpot | Service Cloud | Servicenow | UserVoice | Zendesk | SaManage | |
|---|---|---|---|---|---|---|---|---|---|
| Last update | 2013-03-24 22:15:06 | 2014-11-17 22:32:29 | 2013-03-25 00:57:46 | 2013-03-23 12:28:44 | 2013-03-23 12:28:44 | 2014-03-29 00:05:23 | 2014-09-05 00:42:12 | 2015-09-29 21:03:07 | 2016-06-22 22:52:03 |
| Editor/Owner | Agile-Team ApS (ex Prolog) | SalesForce | Salesforce.com | Servicenow | |||||
| Website | http://www.agile-team.com/ | http://www.desk.com | http://www.freshdesk.com | http://www.helpspot.com/ | http://www.salesforce.com/eu/crm/editions-pricing-service.jsp?d=70130000000Fprq&internal=true | http://www.servicenow.com/ | http://uservoice.com | http://www.zendesk.com | http://www.samanage.com/ |
| Latest version | |||||||||
| Saas | Yes | Yes | - via EngineHosting | Yes | Yes | Yes | Yes | ||
| On Premise Version | Yes | No | Yes | No | No | No | |||
| Languages | EN | ||||||||
| Platforms | |||||||||
| Web | Yes | Yes | Yes | Yes | |||||
| Mobile support | Yes | Yes | Yes | Yes iPhone SDK | Yes | ||||
| Sent emails | Yes | Yes | Yes | Yes | |||||
| networkedhelpdesk.org | Yes | ||||||||
| Pricing | |||||||||
| Free version | - Trial | Yes 3 agents free, limited features | Yes 3 agents free | - Trial 45d | - Trial 30d | - Trial on demand | Yes 1 usr | - Trial 30d | - trial 14 d |
| Starting price | 300 EUR /y /user | 360 USD /y/agent | 180 USD /y/agent | 239 USD /user CAPEX | 840 EUR /y /user | 40000 CHF /y but possible MSP partners to lower | 180 USD /y/agent | 20 USD /y/agent max 3 | |
| Price | 300 USD /y/agent | 540 USD /y base host | 1740 EUR /y /user | 540 USD /y/agent | 288 USD /y/agent | ||||
| Price Advanced | 600 USD /y/agent | 480 USD /y/agent | 1020 USD /y/agent | 1200 USD /y/agent | |||||
| Management | |||||||||
| LDAP/AD integration | No | Yes Premise ? | Yes 2nd level price required | Yes | |||||
| Social Networks Integration | Yes twitter, Facebook | Yes facebook,twitter,google | Yes | ||||||
| Group User Controls | Yes | - price max | |||||||
| Support | |||||||||
| Email Support | Yes paid | Yes | - price 2 only | ||||||
| Phone Support | Yes paid | No manual | - price 3 | ||||||
| Your reviews | |||||||||
| Your favorite | |||||||||
| Overall rating | 0 no rating | 0 no rating | 5.0 1 rating | 0 no rating | 0 no rating | 0 no rating | 2.0 1 rating | 5.0 1 rating | 0 no rating |
| Features | |||||||||
| Project Tracking | Yes | No | |||||||
| Time tracking / Timesheets | Yes | Yes | Yes | ||||||
| Resource management | Yes | No | |||||||
| Scheduler | Yes | - ? | |||||||
| ITIL compliance | No | Yes | |||||||
| Self Help / KB / Forums | Yes | Yes | Yes with granular /group | Yes | |||||
| Security | |||||||||
| Compatible SSL | - possible but not default | Yes | |||||||
| Service Level Agreement (SLA) | Yes | ||||||||
| Data Import/Export | Yes | Yes | |||||||
| Languages | |||||||||
| Multi-language | Yes us free, 3 lang entry, 50+ full | Yes 15 lang. | Yes | Yes | Yes | ||||
| English | Yes | Yes | Yes | ||||||
| French | Yes paid | Yes | Yes | ||||||
| German | Yes paid | Yes | Yes | ||||||
| Italian | Yes paid | Yes | |||||||
| Spanish | Yes paid | Yes |
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