| LiveChat | Olark | Smartsupp FREE live chat | Formilla | Userlike | Paldesk Live Chat | SnapEngage | REVE Chat | LiveAgent | Netrox SC | Zendesk Chat | iAdvize | Crisp | Lime Talk | ProProfs Chat | Botsify | |
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| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | https://www.smartsupp.com | https://www.formilla.com | https://www.userlike.com/ | https://www.paldesk.com/live-chat/ | http://www.snapengage.com/ | https://www.revechat.com/ | http://www.liveagent.com/ | http://www.netroxsc.com | https://www.zendesk.com/chat/ | http://www.iadvize.com/en/ | https://crisp.chat | http://www.limetalk.com | https://www.proprofs.com/chat/ | https://botsify.com/ |
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| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: https://www.formilla.com/live-chat-features.aspx Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx | Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website. Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience. Help your customers when it matters, where it matters. | Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website. Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place. Paldesk Live Chat benefits:
Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers. Paldesk Integrations https://www.paldesk.com/integrations/ Paldesk Features list https://www.paldesk.com/features/ | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
| Netrox SC is live chat software for real-time sales and customer support on the website. Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features. Free live chat version has no time or chat limits and fits small websites perfectly.
| Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: http://landing.iadvize.com/en/video | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. | Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business. |
| Video tour | https://www.youtube.com/watch?v=Yf0NkRSkFRE | https://youtu.be/my-b06LmkN0 | https://www.youtube.com/watch?v=g88XoQW9V7U | https://www.youtube.com/watch?v=Cl_6lE1otVA&t=6s | https://www.youtube.com/watch?v=RKOOBRAWY38 | https://www.youtube.com/watch?v=c2XjYm5SeQQ | https://www.youtube.com/watch?v=kQlD4yvMcLU | https://www.youtube.com/watch?v=CcWJemQWSkE | https://www.youtube.com/watch?v=pGCrBRtytQQ | https://www.youtube.com/watch?v=OWPvrVhh6W4 | https://www.youtube.com/results?search_query=botsify | |||||
| Free trial period | Yes 14 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 15 days, no credit card required. | Yes 14 days - no credit card required - Free plan available | Yes 7 days free trial. No credit card required. | Yes 15 days | Yes | Yes Trial for 14 days, no credit card required. | Yes 14 days + Completely free version | Yes 14 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 jours d'essai | Yes 15 days | Yes Try Any Plan Free For 15 Days (Free Trial)) | Yes 14 days free trial | |
| Pricing plans |
There's no limit of active chats going at any one
time. |
|
|
All sign-ups first start with the Premium Plus 15-day
trial | After the free trial period, users can subscribe for the following products:
| Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A |
| Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) | No limits of concurrent chats.
|
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| Free | Unlimited version starting from $4,2 / month. |
Full pricing details available at: https://www.proprofs.com/chat/pricing/ |
| |
| Launch date | 2002-06-25 | 2009-08-01 | 2013-04-01 | 2013-11-01 | 2012-03-01 | 2017 | 2008-10-01 | 2007-07-01 | 2011 Apr 11 | 2010-01-08 | 2015-11-01 | 2012-01-01 | 2016-04-23 | |||
| Features | ||||||||||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes Compatible with all up-to-date browsers. | Yes | Yes Compatible with all up to date browsers. | Yes | Yes | Yes Available on all known up-to-date browsers. | Yes | Yes | Yes PHP Web application | Yes Responsive | Yes | Yes Compatible with all up-to-date browsers. | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | No | Yes Jabber compatible | Yes Slack | No | - | Yes Slack | Yes | No | ||||||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes XMPP (Jabber) : Pidgin, Adium | Yes Windows Desktop App, Mac OS X coming soon | Yes Compatible with instant messengers for Windows and Mac | Yes Windows desktop app, Mac OS X and Linux. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes | No Web-interface with desktop notifications | - Through IM clients | Yes Available on every computer through a internet navigator | Yes | Yes through IM clients | Yes Desktop apps for Windows and Mac OS. | Yes | |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Native apps for iPhone/iPad and Android devices | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Yes Mobile applications for iOS and Android devices. | No No native app (any Google Talk client or Skype) | Yes iOS, Android | Yes Mobile apps for iOS and Android devices. | Yes Android, iOS, Windows Phone | No | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes iOS, Android | - | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes fully responsive chat box | Yes Works on all major mobile browsers (responsive) | Yes Optimized for mobile devices (smartphone & tablet) | Yes Optimized for mobile devices. | Yes | Yes Responsive Chat Widget | Yes Yes. | Yes Adapts to the device | Yes Works on some mobile devices. HTML5 dashboard | Yes yes - optimised for mobile devices | Yes | Yes | Yes Yes - optimized for mobile devices | Yes Mobile friendly UI |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes | Yes | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes Comprehensive detailed reports available. | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes | Yes Comprehensive detailed reports available. | Yes Chats summary and details | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes | Yes Detailed Chat Statistics available + Google Analytics Integration | Yes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration. |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes no extra charge | Yes Yes, the Premium Plus package supports multi-site licenses. | Yes Deploys single or multiple widget per site by group, type of support or user behavior. | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited in all plans | Yes | Yes Unlimited | Yes Unlimited websites. | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited | Yes no extra payment | Yes One account can be used to manage multiple websites. | Yes Allows you to embed chatbot on different channels with unified data-set. |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes Each chat agent can have their own unique email login and password | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Every user can have unique email login and password. Different agent roles available. | Yes | Yes | Yes Yes. | Yes | Yes | Yes Unlimited | Yes Unlimited | Yes | Yes Every user can have their own account. Different agent roles available. | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Yes Chat transcripts are stored in LiveChat and can be sent to email. | Yes | Yes | Yes Yes. | Yes | Yes | Yes Unlimited | Yes | Yes | Yes Chat transcripts are stored in Live Chat and can be export.. | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Yes Yes | Yes Offline messages are saved as tickets. | Yes | Yes | Yes Offline messages are saved as tickets. | Yes Storing in system, sending to email | Yes | Yes | Yes E-mail can be replied | Yes | Yes Offline messages are saved as tickets. | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes Screen recording | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | Yes Guide your visitor to any page- Push webpages | No | Yes | Yes | No | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes | |||
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes | Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Yes Fully customizable and text customization | Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Customize Chat Widget according to your website theme. | Yes CSS, image upload... | Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes | Yes Fully customizable | Yes Customized chatbot, livechat and white label solution. |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes | Yes Geolocation, IP address, referrer links, browser type, language. | Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes See chat users types in real-time, country, town, social networks, etc | Yes | Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more. | |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes | Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Yes Very easy to create and use with shortcuts. Can be gathered in groups | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes With shortcuts | Yes | Yes Yes. | Yes Canned messages with folders, autocomplete and live search. Both common and personal. | Yes | Yes Canned responses plus smart answers that are automatically generated. | - Soon | Yes | Yes Canned response | Yes |
| International support | Yes 40+ languages available. | Yes | Yes Chat support in English, French and Czech | Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Yes Support in English, German, Dutch, Portuguese | - | Yes 26 languages | Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Yes 39 Languages | Yes English, Russian | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes 25 languages | Yes | Yes Yes, provide International support | Yes English speaking chat support |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes Visitor recording | Yes See what web pages the visitor has viewed, and the current page they're on. | Yes See at what url your chat partners are and how they navigate over your site. | - | Yes | Yes | Yes Yes. | Yes | No | Yes | Yes Real-time | Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | ||
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes Transfer to other online agents, and include a private message if necessary. | Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command. | Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. | Yes Transfer easily between agents, tiers and groups | Yes | Yes Yes. | Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes Shared inbox between operators. What you see is what your team see | Yes | Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes You can assign Multiple teammates by giving access. |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes | Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more. | Yes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Yes | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API: Salesforce, Zendesk... | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Yes 35+ integrations are available with ProProfs Chat | Yes Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solution | ||
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes | Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Yes Fully Customizable | - | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes Yes. | Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes | Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Yes Available while user is connected | - | No | Yes | Yes Yes. | Yes | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes Fully customizable rule-based triggers. | Yes Real-time visitor monitoring of visitor. | Yes |
| Video chat | No Not available. | No | No Visitor recording | No | No | - | No | Yes | Yes Yes. | No | No | Yes Human support via video chat. The user can decide whether they are visible or not. | - Soon | No | No | Yes Video chat available |
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes Screen recording | No | Yes | - | Yes | No | No | - Soon | No | Yes Available with 3rd party extensions. | ||||
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes https://developers.smartsupp.com/ | - Coming soon. | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes Open API available. | Yes | Yes API's available on request to developers. | Yes Open API available. | Yes Javascript API, Open API | Yes | Yes Free API | Yes Api Javascript, REST | Yes | Yes API Available. | |
| Social Networks | ||||||||||||||||
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | https://www.smartsupp.com | https://www.formilla.com | https://www.userlike.com/ | https://www.paldesk.com/live-chat/ | http://www.snapengage.com/ | https://www.revechat.com/ | http://www.liveagent.com/ | http://www.netroxsc.com | https://www.zendesk.com/chat/ | http://www.iadvize.com/en/ | https://crisp.chat | http://www.limetalk.com | https://www.proprofs.com/chat/ | https://botsify.com/ |
| http://twitter.com/LiveChat | http://www.twitter.com/olark | https://twitter.com/smartsuppcom | http://www.twitter.com/Formilla | https://twitter.com/userlike | https://twitter.com/paldesk | http://twitter.com/snapengage | http://www.twitter.com/REVEChat | https://twitter.com/liveagent | https://twitter.com/netrox_sc | http://twitter.com/iadvize | https://twitter.com/crispchat | https://twitter.com/proprofs | https://twitter.com/botsify_app | |||
| http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | http://www.facebook.com/FormillaLLC | https://www.facebook.com/userlike/ | https://www.facebook.com/Paldesk/ | https://www.facebook.com/SnapEngage | https://www.facebook.com/REVEChatSolutions | https://www.facebook.com/LiveAgent | https://www.facebook.com/netrox.sc.global | http://www.facebook.com/iadvize.france | https://www.facebook.com/crispchat | https://www.facebook.com/proprofs | https://www.facebook.com/botsifyapp |