LiveChatOlarkSmartsupp FREE live chatFormillaUserlikePaldesk Live ChatSnapEngageREVE ChatLiveAgentNetrox SCZendesk ChatiAdvizeCrispLime TalkProProfs ChatBotsify
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LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

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Features list

The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer!

Features listed here:

Pricing listed here:

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations

Paldesk Features list

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.
Video tour
Free trial periodYes 14 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 days, no credit card required.Yes 14 days - no credit card required - Free plan availableYes 7 days free trial. No credit card required.Yes 15 daysYesYes Trial for 14 days, no credit card required.Yes 14 days + Completely free versionYes 14 daysYes 7 days - Apply here: 14 jours d'essaiYes 15 daysYes Try Any Plan Free For 15 Days (Free Trial))Yes 14 days free trial
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 Widget; 1 Seat; All the core features like Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support, Surveys and ratings, Registration form
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio calls
  • Userlike Business (€720/month) : 20 Widgets; 20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio calls; White label; Full API access; Advanced Routing
  • Userlike Custom: Ask for quote
Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
FreeUnlimited version starting from $4,2 / month.
  • BRONZE: $9 / month
  • SILVER: $19 / month
  • GOLD: $39 / month
  • Enterprise Plan: $199 / month

Full pricing details available at:

  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
Launch date2002-06-252009-08-012013-04-012013-11-012012-03-0120172008-10-012007-07-012011 Apr 112010-01-082015-11-012012-01-012016-04-23
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes Compatible with all up-to-date browsers.YesYes Compatible with all up to date browsers.YesYesYes Available on all known up-to-date browsers.YesYesYes PHP Web applicationYes ResponsiveYesYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)NoYes Jabber compatibleYes SlackNo-Yes SlackYesNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes XMPP (Jabber) : Pidgin, AdiumYes Windows Desktop App, Mac OS X coming soonYes Compatible with instant messengers for Windows and MacYes Windows desktop app, Mac OS X and Linux.Yes Through Google-talk and Skype IM clients on both Mac and WindowsYesNo Web-interface with desktop notifications- Through IM clientsYes Available on every computer through a internet navigatorYesYes through IM clientsYes Desktop apps for Windows and Mac OS.Yes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Native apps for iPhone/iPad and Android devicesYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Mobile applications for iOS and Android devices.No No native app (any Google Talk client or Skype)Yes iOS, AndroidYes Mobile apps for iOS and Android devices.Yes Android, iOS, Windows PhoneNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes iOS, Android-Yes Mobile applications for iPad, iPhone, and Android devices.Yes
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes fully responsive chat boxYes Works on all major mobile browsers (responsive)Yes Optimized for mobile devices (smartphone & tablet)Yes Optimized for mobile devices.YesYes Responsive Chat WidgetYes Yes.Yes Adapts to the deviceYes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYesYesYes Yes - optimized for mobile devicesYes Mobile friendly UI
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYesYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Comprehensive detailed reports available.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYesYes Comprehensive detailed reports available.Yes Chats summary and detailsYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYesYes Detailed Chat Statistics available + Google Analytics IntegrationYes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes no extra chargeYes Yes, the Premium Plus package supports multi-site licenses.Yes Deploys single or multiple widget per site by group, type of support or user behavior.Yes There's no limit. One account can be used to manage multiple websites.Yes Unlimited in all plansYesYes UnlimitedYes Unlimited websites.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes no extra paymentYes One account can be used to manage multiple websites.Yes Allows you to embed chatbot on different channels with unified data-set.
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Each chat agent can have their own unique email login and passwordYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Every user can have unique email login and password. Different agent roles available.YesYesYes Yes.YesYesYes UnlimitedYes UnlimitedYesYes Every user can have their own account. Different agent roles available.Yes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Chat transcripts are stored in LiveChat and can be sent to email.YesYesYes Yes.YesYesYes UnlimitedYesYesYes Chat transcripts are stored in Live Chat and can be export..Yes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Yes YesYes Offline messages are saved as tickets.YesYesYes Offline messages are saved as tickets.Yes Storing in system, sending to emailYesYesYes E-mail can be repliedYesYes Offline messages are saved as tickets.Yes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes Screen recording- Monitor what page URL the customer is on, and see what web pages they accessed on your website.Yes Guide your visitor to any page- Push webpagesNoYesYesNoNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Yes Fully customizable and text customizationYes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Customize Chat Widget according to your website theme.Yes CSS, image upload...Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYesYes Graphic design customisation: interface to customize the chat window as you wantYesYesYes Fully customizableYes Customized chatbot, livechat and white label solution.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes You can also show custom visitor info from your database visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.YesYes Geolocation, IP address, referrer links, browser type, language.Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes See chat users types in real-time, country, town, social networks, etcYesYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Yes Very easy to create and use with shortcuts. Can be gathered in groupsYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes With shortcutsYesYes Yes.Yes Canned messages with folders, autocomplete and live search. Both common and personal.YesYes Canned responses plus smart answers that are automatically generated.- SoonYesYes Canned responseYes
International supportYes 40+ languages available.YesYes Chat support in English, French and CzechYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Yes Support in English, German, Dutch, Portuguese-Yes 26 languagesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYes 39 LanguagesYes English, RussianYesYes Multilingual support: French, English, Spanish and German.Yes 25 languagesYesYes Yes, provide International supportYes English speaking chat support
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes Visitor recordingYes See what web pages the visitor has viewed, and the current page they're on.Yes See at what url your chat partners are and how they navigate over your site.-YesYesYes Yes.YesNoYesYes Real-timeYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Transfer to other online agents, and include a private message if necessary.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Yes Transfer easily between agents, tiers and groupsYesYes Yes.Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Shared inbox between operators. What you see is what your team seeYesYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes You can assign Multiple teammates by giving access.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...YesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes 35+ integrations are available with ProProfs ChatYes Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solution
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Very powerful automatic targeting with Smart Messages. Read more here: Fully Customizable-Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Yes.Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.YesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYesYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Yes Available while user is connected-NoYesYes Yes.YesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Fully customizable rule-based triggers.Yes Real-time visitor monitoring of visitor.Yes
Video chatNo Not available.NoNo Visitor recordingNoNo-NoYesYes Yes.NoNoYes Human support via video chat. The user can decide whether they are visible or not.- SoonNoNoYes Video chat available
Remote screenshotYes With the use of a 3rd party application.NoYes Screen recordingNoYes-YesNoNo- SoonNoYes Available with 3rd party extensions.
APIYes Open API available.Yes Coming soon.Yes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Open API available.YesYes API's available on request to developers.Yes Open API available.Yes Javascript API, Open APIYesYes Free APIYes Api Javascript, RESTYesYes API Available.
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