 Lien | LiveChat | Smartsupp | Olark | Formilla | Lime Talk | Provide Support Live Chat | LiveAgent | Tidio | Jivochat | Chatra | chaport | Helpcrunch | Zendesk Chat | ProProfs Chat | Tawk.to | Target First | REVE Chat |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Site web | livechatinc.com/... | smartsupp.com | olark.com | formilla.com | limetalk.com | providesupport.com | liveagent.com | tidio.com | jivochat.com | chatra.com | chaport.com | helpcrunch.com | zendesk.com/... | proprofschat.com | tawk.to | targetfirst.com | revechat.com |
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| Description | LiveChat est un logiciel simple de support par chat, facile à utiliser. Répondez aux attentes de vos clients : Aider ceux qui en ont besoin. Entrez en contact avec les personnes visitant votre site et indiquez leur la marche à suivre. La plupart des problèmes peut être résolue immédiatement 8 fois sur 10, vous n’aurez même pas à traiter ce cas autrement car le problème aura été résolu pendant le chat. Livechat réalise ce que le téléphone et l'email ne peuvent pas accomplir eux-mêmes. Débarrassez-vous de longues files d’attente et surprenez vos clients avec des réponses instantanées. Disponible sur toutes les plateformes. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide. Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry) | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/... | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | Provide Support est une solution en ligne de support par chat qui offre des chats en temps réel par message textuelle et permet de voir et surveiller l'activité des visiteurs en temps réel. | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
| Connect with your customers. Instantly Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales. A live chat solution trusted by 300k+ businesses. Slash your response time to under 3 minutes The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere. Turn 3x more visitors into paying customers Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales. | The platform to connect with customers Build an excellent support service through messengers. Bring all the contact channels to one location: live chat, social media, messengers, and phone calls. Engage with clients using their preferred channel. API for developers : Use the already developed code to embed the chat solution on your website or web app. Integrate Jivo into your CRM or any other software 50+ ready made solutions. | Talk with visitors on your website Live chat, chat bots, email & social messaging for business. Answer questions, solve problems, increase conversions Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace. | Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots. | Customer service software that covers all your business needs. Communication starts with a multichannel chat widget, customizable to your needs and brand style. Provide multichannel customer support. Unite all communication channels in one dashboard to provide assistance via live chat, email, messengers, Facebook, or Instagram. Stay in touch with customers wherever they are. | Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des visiteurs du site (potentiellement des clients si vous avez une boutique en ligne (site ecommerce)). Un suivi en temps réel permet de rapidement voir les visiteurs du site, d’où ils viennent, ce qu'ils visitent...etc. Voici un comparatif détaillé des solutions de chat professionnel à installer sur votre site web: compare-live-chat-support-software-help | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. | tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. |
| Période d'essai gratuite | Oui Testez les fonctionnalités de l’abonnement Équipe pendant 14 jours | Oui Free plan, & all paid plans have 14 days free trial | Oui 15 days, no credit card required. | Oui 15 days | Oui 10 days, fully functional | Oui Trial for 14 days, no credit card required. | Oui Try Tidio for free. No credit card required. | Oui Basic Plan & 14-day trial period for Pro plan | Oui free 10-day trial, no credit card required | Oui Try unlimited functionality for 14 days for free. No credit card required. | Oui 14 days | Oui Free Forever Upto 1 Operator | Oui allways | Oui 14 jours d'essai gratuit | Oui | ||
| Tarifs | Facturation annuelle :
|
|
Save 35% with a 2 year commitment. |
All sign-ups first start with the Premium Plus 15-day
trial | Unlimited version starting from $4,2 / month. |
| No limits of concurrent chats.
| $29/month |
|
|
|
|
Full pricing details available at: proprofschat.com/... | pay for agent answering your chat only, chat tool integrated for free if answering yourself... |
Voir le détail des tarifs ici: targetfirst.com/... | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) | |
| Date de lancement | 25 jun. 2002 | 1 avr. 2013 | 1 aoû. 2009 | 1 nov. 2013 | 1 jan. 2012 | 1 aoû. 2003 | 1 jul. 2007 | 1 jan. 2013 | 2012 | 27 jan. 2011 | |||||||
| Fonctionnalités | |||||||||||||||||
| Application Web | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui Compatible with all up-to-date browsers. | Oui | Oui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Oui Available on all known up-to-date browsers. | Oui | Oui | Oui | Oui | Oui Compatible with all up-to-date browsers. | Oui | Oui Responsive | Oui | ||
| IM (Google Talk, Jabber...) integration | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Oui XMPP (Jabber) | Non | Oui | Non Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols | - | Non | Non | |||||||||
| Applications bureau (desktop) | Oui web browser, Windows, Mac OS X | Oui XMPP (Jabber) : Pidgin, Adium | Oui through IM clients | Oui Windows Desktop App, Mac OS X coming soon | Oui through IM clients | Oui Native apps for Windows, Mac OS and Linux | Oui | - Through IM clients | Oui Desktop apps for Windows and Mac OS. | Oui | Oui Compatible Windows et Mac | Oui | |||||
| Support Mobile | Oui Mobile applications for iPad, iPhone, and Android devices. | Oui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Non No native app, but any Jabber/XMPP app will work | Oui Native apps for iPhone/iPad and Android devices | - | Oui for Android and iOS | Oui Mobile apps for iOS and Android devices. | Non | Oui Mobile applications for iPad, iPhone, and Android devices. | Oui | Oui IoS,Android | Oui iOS, Android | |||||
| Fonctionne pour les utilisateurs sur mobile ? | Oui Optimized for mobile devices does not require Flash to work. | Oui fully responsive chat box | Oui | Oui Works on all major mobile browsers (responsive) | Oui | Oui Responsive design allows the chat window look well in all major mobile browsers. | Oui Yes. | Oui | Oui Works on some mobile devices. HTML5 dashboard | Oui Yes - optimized for mobile devices | Oui Le widget de chat s'adapte aux mobiles IoS et Android | Oui Responsive Chat Widget | |||||
| Statistiques du chat | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui | Oui | Oui | Oui Fully functional chat statistics app is available | Oui Comprehensive detailed reports available. | Oui | Oui | Oui Detailed Chat Statistics available + Google Analytics Integration | Oui | Oui Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Oui | ||||
| Multi-site | Oui There's no limit. One account can be used to manage multiple websites. | Oui no extra charge | Oui | Oui Yes, the Premium Plus package supports multi-site licenses. | Oui no extra payment | Oui Any subscription package allows using the same chat account on unlimited number of websites. | Oui Unlimited | Oui | Oui One account can be used to manage multiple websites. | Oui | Oui | Oui | |||||
| Opérateurs multiples | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui Each chat agent can have their own unique email login and password | Oui | Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Oui Yes. | Oui | Oui | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui | ||||
| Transcriptions des conversations | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Oui | Oui Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. | Oui Yes. | Oui | Oui | Oui Chat transcripts are stored in Live Chat and can be export.. | Oui | Oui | Oui | ||||
| Messages hors ligne | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui | Oui Messages sent to an email address(es) or into a CRM. | Oui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Oui | Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Oui Offline messages are saved as tickets. | Oui | Oui | Oui Offline messages are saved as tickets. | - not sure | Oui Formulaire en absence, prise de rdv | Oui | ||||
| Cobrowsing | Oui With the use of a 3rd party application. | Oui Screen recording | Oui push webpages | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | Non | Non | Oui | Oui Voyez en temps réel ce que font vos visiteurs de sorte à les guider | Oui | ||||||||
| Personnalisation de l'apparence | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui | Oui personnalisation CSS + version en marque blanche | Oui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Oui | Oui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Oui CSS, image upload... | Oui | Oui Fully customizable | - more or less | Oui Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Oui Customize Chat Widget according to your website theme. | |||||
| Profil des visiteurs | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Oui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Oui | Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Oui Geolocation, IP address, referrer links, browser type, language. | Oui | Oui | Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more. | - ip, vrowser, os | Oui Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Oui | ||||
| Réponses pré-enregistrées | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui | Oui Using 3rd Party Macros | Oui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Oui | Oui Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. | Oui Yes. | Oui | Oui | Oui Canned response | Oui Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Oui | |||||
| Multilingue | Oui 40+ langues disponibles. | Oui Chat support in English, French and Czech | Oui | Oui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Oui | Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Oui 39 Languages | Oui | Oui Yes, provide International support | Oui | Oui Disponible dans plusieurs langues | Oui Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | |||||
| Contrôle de la navigation utilisateur | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui Visitor recording | Oui | Oui See what web pages the visitor has viewed, and the current page they're on. | Oui All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | Oui Yes. | Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page. | Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | Oui Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Oui | |||||||
| Transfert entre opérateurs | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui | Oui type !transfer command to transfer to all available operators, transcript link shows to new operator | Oui Transfer to other online agents, and include a private message if necessary. | Oui | Oui It is possible to invite additional operators to assist during chat and optionally leave the chat. | Oui Yes. | Oui | Oui | Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui Transfert du chat en temps réel entre opérateurs | Oui | |||||
| Extensions personnalisées | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui | Oui API Extensible (architecture de plugins JavaScript) | Oui Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Oui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. | Oui Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Oui Javascript API, Many integrations (Zendesk, Salesforce, etc) | Oui 35+ integrations are available with ProProfs Chat | Oui API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | ||||||||
| Discussion proactive | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui | Oui Fully customizable rule-based triggers | Oui Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Oui | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. | Oui Yes. | Oui | Oui | Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | Oui | Oui Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Oui | ||||
| Suivi des visites | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui | Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Oui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Oui Fully customizable rule-based triggers. | Oui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Oui Yes. | Oui | Oui | Oui Real-time visitor monitoring of visitor. | Oui | Oui Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Oui | ||||
| Video chat | Non | Non Visitor recording | Non | Non | Non | Non | Oui Yes. | Oui | Non | Non | Non | Non | Oui | ||||
| Capture d'écran à distance | Oui With the use of a 3rd party application. | Oui Screen recording | Non | Non | Non | Non | Non | Oui Available with 3rd party extensions. | - file upload | Oui | |||||||
| API | Oui Open API | Oui https://developers.smartsupp.com/ | Oui http://www.olark.com/docs | - Coming soon. | Oui | Oui Open chat statistics API is available. | Oui Open API available. | Oui | Oui API for developers | Oui | Oui API Available. | Oui Free API | Oui API's available on request to developers. | ||||
| Réseaux sociaux | |||||||||||||||||
| X (Twitter) | @LiveChat | @smartsuppcom | @olark | @Formilla | @provide_support | @liveagent | @tidiochat | @zendesk | @proprofs | @_Targetfirst | @REVEChat | ||||||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |||||||
| Site web | livechatinc.com/... | smartsupp.com | olark.com | formilla.com | limetalk.com | providesupport.com | liveagent.com | tidio.com | jivochat.com | chatra.com | chaport.com | helpcrunch.com | zendesk.com/... | proprofschat.com | tawk.to | targetfirst.com | revechat.com |
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