Live Chat Software Comparison

Business > Enterprises > Livechat
2
2018-02-14 10:08:51
Live chat software can help increase conversion rates and improve customer service. There are dozens of live chat tools on the market. Each of them has advantages and disadvantages. Take a closer look at a below list of the most popular live chat tools, so you could select the one that fits your needs the best. Compare Provide Support vs LiveChat vs Tawk.to (11 tools overall).
ImageWebsiteLikeDescriptionVideo tourFree trial periodPricing plansLaunch dateWeb-based ApplicationDesktop ApplicationsNative mobile applicationWorks for customers on mobile devices?Chat statisticsMulti-siteMultiple operatorsConversation transcriptsOffline messagesCobrowsingVisual customizationVisitor detailsPredefined responsesInternational supportClickpath TrackerTransfer to another operatorCustom extensionsProactive chat triggersVisitor MonitoringWebsiteFacebook
Provide Support, LLChttp://www.providesupport.com/ 3 Provide Support is an online live chat service provider that offers text messaging chat and real time monitoring features for your website. It allows you not only to chat with your customers but also see their activities on your website.http://youtu.be/JB34CbT3drIYes 10 days, fully functional
  • Small Business (1 operator):
  • $15 per month $35 per 3 months $60 per 6 months $99 per year
  • Corporate (3 operators):
  • $30 per month $70 per 3 months $120 per 6 months
    $198 per year
  • Enterprise (10 operators):
  • $60 per month $140 per 3 months
    $240 per 6 months
    $396 per year
All plans have unlimited chats and include all service features.
2003-08-01YesYes Windows, Mac and LinuxNo- Not fully optimized for mobile devices yet, but basic functionality is supportedYes Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.Yes Any subscription package allows using the same chat account on unlimited number of websites.Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently.Yes Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.YesYesYes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Yes Can be created for the whole account and for specific operator/departmentYes Chats can be conducted in any language. Chat Messenger can be translated into any language as well.YesYes It is also possible to invite other operators to assist during chatYes Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.- Proactive chat invitation can be sent manually by operatorYeshttp://www.providesupport.com/http://www.facebook.com/providesupport
LiveChathttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing 33

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

http://www.youtube.com/watch?v=Yf0NkRSkFREYes 30 days, no credit card required.
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

2002-06-25Yes Compatible with all up-to-date browsers.Yes Desktop apps for Windows and Mac OS X.Yes Mobile applications for iPad, iPhone, and Android devices.Yes Optimized for mobile devices does not require Flash to work.Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes There's no limit. One account can be used to manage multiple websites.Yes Every user can have their own account. Different agent roles available.Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes With the use of a 3rd party application.Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes 40+ languages available.Yes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://facebook.com/LiveChat
Userlikehttps://www.userlike.com/ 109

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

http://www.youtube.com/watch?v=TdyxZ_gWC1w&tYes 14 days - no credit card required - Free plan available

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
2012-03-01YesYes Compatible with instant messengers for Windows and MacYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Optimized for mobile devices (smartphone & tablet)Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes YesYes Guide your visitor to any page- Push webpagesYes Fully customizable and text customizationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Very easy to create and use with shortcuts. Can be gathered in groupsYes Support in English, German, Dutch, PortugueseYes See at what url your chat partners are and how they navigate over your site.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes Fully CustomizableYes Available while user is connectedhttps://www.userlike.com/https://www.facebook.com/userlike/
Olarkhttp://www.olark.com/ 9

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

http://youtu.be/my-b06LmkN0Yes Free plan, & all paid plans have 14 days free trial
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
2009-08-01YesYes through IM clientsNo No native app, but any Jabber/XMPP app will workYesYesYesYesYesYes Messages sent to an email address(es) or into a CRM.Yes push webpagesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Using 3rd Party MacrosYesYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Fully customizable rule-based triggersYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.http://www.olark.com/https://www.facebook.com/olarkchat
SnapEngagehttp://www.snapengage.com/ 14

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEYes 15 days
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
2008-10-01YesYes Through Google-talk and Skype IM clients on both Mac and WindowsNo No native app (any Google Talk client or Skype)YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Unlimited in all plansYesYesYesYesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes With shortcutsYes 26 languagesYesYes Transfer easily between agents, tiers and groupsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Nohttp://www.snapengage.com/https://www.facebook.com/SnapEngage
LiveAgenthttp://www.ladesk.com/ 3

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
https://www.youtube.com/watch?v=kQlD4yvMcLUYes Trial for 14 days, no credit card required.

No limits of concurrent chats.

  • Ticket Plan: $9/month per agent
  • Ticket+Chat Plan: $14/month per agent
  • All-inclusive Plan: $19/month per agent
2007-07-01Yes Available on all known up-to-date browsers.Yes Mobile apps for iOS and Android devices.Yes Yes.Yes Comprehensive detailed reports available.Yes UnlimitedYes Yes.Yes Yes.Yes Offline messages are saved as tickets.Yes CSS, image upload...Yes Geolocation, IP address, referrer links, browser type, language.Yes Yes.Yes 39 LanguagesYes Yes.Yes Yes.Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes Yes.Yes Yes.http://www.ladesk.com/https://www.facebook.com/LiveAgent
Zopimhttp://www.zopim.com/ 45

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
http://youtu.be/tSRSn9hJU1cYes 14 days
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Yes- Through IM clientsNoYes Works on some mobile devices. HTML5 dashboardYesYesYesYesYesNoYesYesYesYesNoYesYes Javascript API, Many integrations (Zendesk, Salesforce, etc)YesYeshttp://www.zopim.com/
Lime Talkhttp://www.limetalk.com 1 Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
http://youtu.be/tfbZAFIWcZQYes 15 daysUnlimited version starting from $4,2 / month.2012-01-01YesYes through IM clients-YesYesYes no extra paymentYesYesYesYesYesYesYesYesYesYes Fully customizable rule-based triggers.http://www.limetalk.com
REVE Chathttps://www.revechat.com/ 2 REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
http://www.youtube.com/watch?v=c2XjYm5SeQQYesStandard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
YesYes- Coming SoonYes Responsive Chat WidgetYesYesYesYesYes- Coming SoonYes Customize Chat Widget according to your website theme.YesYesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYesYesYesYeshttps://www.revechat.com/https://www.facebook.com/REVEChatSolutions
Tawk.tohttps://www.tawk.to/ 0 tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable pagehttps://youtu.be/u2841PIQSVEYes allwayspay for agent answering your chat only, chat tool integrated for free if answering yourself...2012YesYesYesYesYesYesYes- not sure- more or less- ip, vrowser, osYesYesYeshttps://www.tawk.to/
LivePersonhttp://www.liveperson.com/ 0

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

http://youtu.be/-nF-Z7lzLjwYes 14 days free trialYesYesYes for visitorsYesYesYesYesYesYesYesYesYesYesYesYesYesYesYesYeshttp://www.liveperson.com/http://www.facebook.com/LivePersonInc
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  • 2018-01-17 21:49:21
    2018-02-14 10:08:51
  • Livechat
    English
  • Compare LiveChat vs Olark vs SnapEngage vs Userlike vs p3chat vs Smartsupp FREE live chat vs iAdvize vs LiveAgent vs Zopim vs Netrox SC vs Watcheezy vs Crisp vs Lime Talk vs REVE Chat vs Provide Support, LLC
  • Unlisted
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

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