My-ChatTool-Comparison
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Image |  LiveChat |  Olark |  Userlike Live Chat |  SnapEngage |  Smartsupp |  iAdvize |  Zendesk Chat |  Target First |  Provide Support Live Chat |  ChatNox |  Crisp |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Like | Likes 51 | Likes 13 | Likes 20 | Likes 14 | Likes 8 | Likes 31 | Likes 45 | Likes 6 | Likes 4 | Likes 1 | Likes 7 |
| Website | livechatinc.com/... | olark.com | userlike.com | snapengage.com | smartsupp.com | iadvize.com/en/ | zendesk.com/... | targetfirst.com | providesupport.com | chatnox.com | crisp.chat |
| Video |  |  |  |  |  |  |  |  |  |  | |
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | All paid plans come with 14 day free trial.
| Free trial during 14 days After the free trial period, users can subscribe for the following products:
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| Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: iadvize.com/... |
| Eezy Chat, Eezy Start, Eezy Pro, - 15 days free trial
| 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. | Free Plan for low volume usage(20 chats/month) Paid Plans are per Operator Monthly Plans
Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
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| Launch date | Jun. 25th 2002 | Aug. 1st 2009 | Mar. 1st 2012 | Oct. 1st 2008 | Apr. 1st 2013 | Jan. 8th 2010 | Jan. 27th 2011 | Aug. 1st 2003 | Aug. 19th 2014 | Nov. 1st 2015 | |
| Features | |||||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes | Yes PHP Web application | Yes | Yes Compatible with all up-to-date browsers. | Yes Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Yes | Yes Responsive |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes | Yes | Yes Offline messages are saved and sent by email | Yes When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Yes Live Notification System when messages are left while online. Message automatically tagged for quick reference. | Yes E-mail can be replied |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | No No native app (any Google Talk client or Skype) | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No | Yes Mobile application for Iphone, Ipad and ANdroid Devices | Yes for Android and iOS | Yes XMPP Client compatible. iOS and Android Native app under development. | Yes iOS, Android |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes | Yes | Yes fully responsive chat box | Yes yes - optimised for mobile devices | Yes Works on some mobile devices. HTML5 dashboard | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) | Yes Responsive design allows the chat window look well in all major mobile browsers. | Yes Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible. | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | - Only visitors connected to the chat. No risk for the servers. | No | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history | Yes The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Yes Available only on paid plans. Premium plan allows to force chat invitations. | Yes |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) | Yes Fully functional chat statistics app is available | Yes 6 Reports Out of the Box Available | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Deploys single or multiple widget per site by group, type of support or user behavior. | Yes Unlimited in all plans | Yes no extra charge | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes | Yes Unlimited number of websites with Eezy offers | Yes Any subscription package allows using the same chat account on unlimited number of websites. | Yes | Yes Unlimited |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes | Yes Unlimited | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Yes Operators can also be assigned in groups. Chats can be transferred between them. | Yes Unlimited |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Yes | Yes | Yes Unlimited | Yes | Yes Full conversation transcripts available and downloadable | Yes Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. | Yes Saved on Server. Encrypted data and ability to add tags and notes. | Yes |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Fully customizable | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. | Yes Available with multiple rules for effective targeting of behaviours. | Yes |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Chat window fully customizable in the dashboard. | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes Customize the live chat module directly in the back office | Yes Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Yes Fully customizable with live preview. | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) | Yes Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Yes IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous Chats | Yes See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes Very easy to create and use with shortcuts. Can be gathered in groups | Yes With shortcuts | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. | Yes Easy setup and fetch pre-defined messages by a click. | - Soon |
| International support | Yes 40+ languages available. | Yes | Yes Support in English, German, French, Portuguese, Dutch | Yes 26 languages | Yes Chat support in English, French and Czech | Yes Multilingual support: French, English, Spanish and German. | Yes | Yes 6+languages available | Yes Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Yes Supports Multiple Languages Characterset. | Yes 25 languages |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes See at what url your chat partner is and how he navigates over your site. | Yes | Yes Visitor recording | Yes | No | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | Yes | Yes Real-time |
| API | Yes Open API | Yes http://www.olark.com/docs | Yes Open API and Javascript API | Yes | Yes https://developers.smartsupp.com/ | Yes Free API | Yes | Yes Free API | Yes Open chat statistics API is available. | No In roadmap for Q4 2014 | Yes Api Javascript, REST |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Easy transfer by command | Yes Transfer easily between agents, tiers and groups | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes | Yes It is possible to invite additional operators to assist during chat and optionally leave the chat. | Yes Simple click and choose operator. | Yes Shared inbox between operators. What you see is what your team see |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Javascript API, many addons: browser sharing, video conferencing, CRM integrations | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes | Yes API: Salesforce, Zendesk... | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique | Yes Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. | Yes Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com. | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes Guide your visitor to any page- Push webpages | Yes | Yes Screen recording | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Yes See in real time exactly waht does your visitors | No | Yes | Yes |
| Video chat | No | No | No Through an addon with dozeo | No | No Visitor recording | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | No | Yes WebRTC coming in Q42014 | - Soon |
| Remote screenshot | Yes With the use of a 3rd party application. | No | Yes | Yes | Yes Screen recording | No | Yes | No | No | - Soon | |
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Can be connected with an IM client. Best results with our our native browser based client. | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes XMPP (Jabber) : Pidgin, Adium | Yes Available on every computer through a internet navigator | - Through IM clients | Yes Available for windows and OS Desktop | Yes Native apps for Windows, Mac OS and Linux | - Rich Web 2.0 Browser Based Featured Application. | Yes |
| Social Networks | |||||||||||
| Website | livechatinc.com/... | olark.com | userlike.com | snapengage.com | smartsupp.com | iadvize.com/en/ | zendesk.com/... | targetfirst.com | providesupport.com | chatnox.com | crisp.chat |
| @LiveChat | @olark | @userlike | @snapengage | @smartsuppcom | @iadvize | @zendesk | @_Targetfirst | @provide_support | @chatnox | @crispchat | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
| Link | LiveChat | Olark | Userlike Live Chat | SnapEngage | Smartsupp | iAdvize | Zendesk Chat | Target First | Provide Support Live Chat | ChatNox | Crisp |
User reviews and comments
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon