My-ChatTool-Comparison
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Imagen |  LiveChat |  Olark |  Userlike Live Chat |  SnapEngage |  Smartsupp |  iAdvize |  Zendesk Chat |  Target First |  Provide Support Live Chat |  ChatNox |  Crisp |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Me gusta | Le gusta 51 | Le gusta 13 | Le gusta 20 | Le gusta 14 | Le gusta 8 | Le gusta 31 | Le gusta 45 | Le gusta 6 | Le gusta 4 | Le gusta 1 | Le gusta 7 |
| Sitio web | livechatinc.com/... | olark.com | userlike.com | snapengage.com | smartsupp.com | iadvize.com/en/ | zendesk.com/... | targetfirst.com | providesupport.com | chatnox.com | crisp.chat |
| Vídeo |  |  |  |  |  |  |  |  |  |  | |
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | All paid plans come with 14 day free trial.
| Free trial during 14 days After the free trial period, users can subscribe for the following products:
|
| Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: iadvize.com/... |
| Eezy Chat, Eezy Start, Eezy Pro, - 15 days free trial
| 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. | Free Plan for low volume usage(20 chats/month) Paid Plans are per Operator Monthly Plans
Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
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| Launch date | 2002-06-25 | 2009-08-01 | 2012-03-01 | 2008-10-01 | 2013-04-01 | 2010-01-08 | 2011-01-27 | 2003-08-01 | 2014-08-19 | 2015-11-01 | |
| Características | |||||||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí | Sí PHP Web application | Sí | Sí Responsive | Sí Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. | Sí | Sí Responsive |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí | Sí | Sí | Sí Formulaire en absence, prise de rdv | Sí When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. | Sí Live Notification System when messages are left while online. Message automatically tagged for quick reference. | Sí E-mail can be replied |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | No No native app (any Google Talk client or Skype) | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No | Sí IoS,Android | Sí for Android and iOS | Sí XMPP Client compatible. iOS and Android Native app under development. | Sí iOS, Android |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí | Sí | Sí fully responsive chat box | Sí yes - optimised for mobile devices | Sí Works on some mobile devices. HTML5 dashboard | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí Responsive design allows the chat window look well in all major mobile browsers. | Sí Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible. | Sí |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | - Only visitors connected to the chat. No risk for the servers. | No | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | Sí Available only on paid plans. Premium plan allows to force chat invitations. | Sí |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking API | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí Fully functional chat statistics app is available | Sí 6 Reports Out of the Box Available | Sí |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí Deploys single or multiple widget per site by group, type of support or user behavior. | Sí Unlimited in all plans | Sí no extra charge | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí | Sí | Sí Any subscription package allows using the same chat account on unlimited number of websites. | Sí | Sí |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí | Sí | Sí Unlimited | Sí | Sí | Sí Number of available operator profiles is limited by subscription. All operators can be online concurrently. | Sí Operators can also be assigned in groups. Chats can be transferred between them. | Sí Unlimited |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM. | Sí | Sí | Sí Unlimited | Sí | Sí | Sí Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. | Sí Saved on Server. Encrypted data and ability to add tags and notes. | Sí |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí Fully customizable | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. | Sí Available with multiple rules for effective targeting of behaviours. | Sí |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Chat window fully customizable in the dashboard. | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. | Sí Fully customizable with live preview. | Sí |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. | Sí IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous Chats | Sí See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí Very easy to create and use with shortcuts. Can be gathered in groups | Sí With shortcuts | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. | Sí Easy setup and fetch pre-defined messages by a click. | Sí |
| International support | Sí 40+ languages available. | Sí | Sí Support in English, German, French, Portuguese, Dutch | Sí 26 languages | Sí Chat support in English, French and Czech | Sí Multilingual support: French, English, Spanish and German. | Sí | Sí Disponible dans plusieurs langues | Sí Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | Sí Supports Multiple Languages Characterset. | Sí 48 langues |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí See at what url your chat partner is and how he navigates over your site. | Sí | Sí Visitor recording | Sí | No | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Sí All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | Sí | Sí MagicBrowse + MagicMap |
| API | Sí Open API | Sí http://www.olark.com/docs | Sí Open API and Javascript API | Sí | Sí https://developers.smartsupp.com/ | Sí Free API | Sí | Sí Free API | Sí Open chat statistics API is available. | No In roadmap for Q4 2014 | Sí Api Javascript, REST |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Easy transfer by command | Sí Transfer easily between agents, tiers and groups | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí | Sí Transfert du chat en temps réel entre opérateurs | Sí It is possible to invite additional operators to assist during chat and optionally leave the chat. | Sí Simple click and choose operator. | Sí Shared inbox between operators. What you see is what your team see |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Javascript API, many addons: browser sharing, video conferencing, CRM integrations | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí | Sí API: Salesforce, Zendesk... | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. | Sí Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and Desk.com. | Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí push webpages | Sí Guide your visitor to any page- Push webpages | Sí | Sí Screen recording | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | No | Sí | Sí |
| Video chat | No | No | No Through an addon with dozeo | No | No Visitor recording | Sí Human support via video chat. The user can decide whether they are visible or not. | No | No | No | Sí WebRTC coming in Q42014 | Sí |
| Remote screenshot | Sí With the use of a 3rd party application. | No | Sí | Sí | Sí Screen recording | No | Sí | No | No | Sí | |
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí through IM clients | Sí Can be connected with an IM client. Best results with our our native browser based client. | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí XMPP (Jabber) : Pidgin, Adium | Sí Available on every computer through a internet navigator | - Through IM clients | Sí Compatible Windows et Mac | Sí Native apps for Windows, Mac OS and Linux | - Rich Web 2.0 Browser Based Featured Application. | Sí |
| Social Networks | |||||||||||
| Sitio web | livechatinc.com/... | olark.com | userlike.com | snapengage.com | smartsupp.com | iadvize.com/en/ | zendesk.com/... | targetfirst.com | providesupport.com | chatnox.com | crisp.chat |
| @LiveChat | @olark | @userlike | @snapengage | @smartsuppcom | @iadvize | @zendesk | @_Targetfirst | @provide_support | @chatnox | @crispchat | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | |
| Enlace | LiveChat | Olark | Userlike Live Chat | SnapEngage | Smartsupp | iAdvize | Zendesk Chat | Target First | Provide Support Live Chat | ChatNox | Crisp |
User reviews and comments
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon