| Website | redhelper.com |
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| Video |  |
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| Free trial period | Yes 5 days free trial |
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| Pricing plans | • FREE plan: chat, offline form, Basic chat customization, For
personal non-commercial usage only. • BUSINESS plan - $30/month,
discount 40%: Supervising visitor - Cоbrowser feature,
Comprehensive visitor information, Complete statistics and
efficiency reports, Proactive visitor engagement system, Other
features. • PRO plan - $57/month, discount 30% CRM, HelpDesk
integration API, Tight integration with site-specific information,
Customer satisfaction control system, Full appearance customization
API, Call center integration, Other features and User support. |
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| Launch date | 2011 |
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| Features | |
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| Web-based Application | Yes |
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| IM (Google Talk, Jabber...) integration | Yes |
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| Desktop Applications | |
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| Native mobile application | No |
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| Works for customers on mobile devices? | Yes Works on any modern browser, does not require Flash |
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| Chat statistics | Yes Complete conversations history. Powerful efficiency monitoring of your operators. Gamification reports. |
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| Multi-site | Yes unlimited in all plans |
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| Multiple operators | Yes Multiple chats with visitors simultaneously |
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| Conversation transcripts | Yes |
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| Offline messages | Yes |
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| Cobrowsing | Yes Current visitor's website page is shown as the visitor see it |
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| Visual customization | Yes full customazation: language settings, text, Badge customization (color, text, position), Custom chat button, Operator photoes, Color scheme settings, Full appearance customization API, Widget brandinSkin customization |
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| Visitor details | Yes Visitor id, country, chat state, city, referer, current url, current page, title, Invitation status, current operator, IP address, OS and browser, pageviews, time on site, custom site data (e.g. login, items in cart) |
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| Predefined responses | Yes |
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| International support | Yes |
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| Clickpath Tracker | Yes |
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| Transfer to another operator | Yes transfer within operators |
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| Custom extensions | Yes API |
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| Proactive chat triggers | Yes |
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| Visitor Monitoring | Yes Detailed Visitor Portrait |
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| Video chat | No |
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| Remote screenshot | |
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| API | Yes |
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| Social Networks | |
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| Twitter | |
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| Facebook | facebook.com/... |
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| Website | redhelper.com |
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