Best Live Chat Feature Comparison
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Enlace | OggFlow | Target First | Crisp | Lime Talk | REVE Chat | Netrox SC | Zendesk Chat | LiveAgent | iAdvize |
|---|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  |  |  |
| Sitio web | oggflow.com | targetfirst.com | crisp.chat | limetalk.com | revechat.com | netroxsc.com | zendesk.com/... | liveagent.com | iadvize.com/en/ |
| Me gusta | Le gusta 2 | Le gusta 6 | Le gusta 7 | Le gusta 1 | Le gusta 12 | Le gusta 2 | Le gusta 45 | Le gusta 3 | Le gusta 31 |
| Descripción | When a customer needs help… Oggflow offers support ticketing through any channel.
| Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point. Des applications (iOS, Android, Mac et Windows) sont disponibles Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi: Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | Netrox SC is live chat software for real-time sales and customer support on the website. Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features. Free live chat version has no time or chat limits and fits small websites perfectly.
| Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
| iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... |
| Vídeo |  |  |  |  |  |  | |||
| Período de prueba gratuito | Sí Free Plan Available | Sí 14 jours d'essai gratuit | Sí 14 jours d'essai | Sí 15 days | Sí | Sí 14 days + Completely free version | Sí 14 days | Sí Trial for 14 days, no credit card required. | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ |
| Pricing plans |
|
Voir le détail des tarifs ici: targetfirst.com/... |
| Unlimited version starting from $4,2 / month. | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) |
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| No limits of concurrent chats.
| |
| Launch date | 2013-08-01 | 2011-01-27 | 2015-11-01 | 2012-01-01 | 2011 Apr 11 | 2007-07-01 | 2010-01-08 | ||
| Características | |||||||||
| Website Phone | Sí Customers can click the phone option (next to the live chat button) and immediately place a call into the support agents through the browser. | ||||||||
| Toll Free Number | Sí Toll Free number included with live chat widget which is directed to the agent queue and is answered in the OggFlow application. | ||||||||
| Web-based Application | Sí Responsive | Sí Responsive | Sí Responsive | Sí | Sí | Sí | Sí | Sí Available on all known up-to-date browsers. | Sí PHP Web application |
| IM (Google Talk, Jabber...) integration | Sí Full live chat agent channel over Google Hangouts | No | Sí Slack | Sí | No | - | |||
| Desktop Applications | Sí Live Chat, Web Phone | Sí Compatible Windows et Mac | Sí | Sí through IM clients | Sí | No Web-interface with desktop notifications | - Through IM clients | Sí Available on every computer through a internet navigator | |
| Native mobile application | Sí Native Android and iOS | Sí IoS,Android | Sí iOS, Android | - | Sí iOS, Android | Sí Android, iOS, Windows Phone | No | Sí Mobile apps for iOS and Android devices. | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. |
| Works for customers on mobile devices? | Sí Yes customers can call into support app over WebRTC (browser) or using mobile calling. | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí | Sí | Sí Responsive Chat Widget | Sí Adapts to the device | Sí Works on some mobile devices. HTML5 dashboard | Sí Yes. | Sí yes - optimised for mobile devices |
| Chat statistics | Sí Yes including website and support channel analytics. | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí | Sí | Sí | Sí Chats summary and details | Sí | Sí Comprehensive detailed reports available. | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics |
| Multi-site | Sí Supports unlimited sites. | Sí | Sí | Sí no extra payment | Sí | Sí Unlimited websites. | Sí | Sí Unlimited | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site |
| Multiple operators | Sí One operator in free version, multiple agents and level 2 experts. | Sí | Sí Unlimited | Sí | Sí | Sí | Sí | Sí Yes. | Sí Unlimited |
| Conversation transcripts | Sí Yes, customer can request and email at end of live chat. | Sí | Sí | Sí | Sí | Sí | Sí | Sí Yes. | Sí Unlimited |
| Offline messages | Sí Yes Supports Office Hours and collects info automatically when closed. | Sí Formulaire en absence, prise de rdv | Sí E-mail can be replied | Sí | Sí | Sí Storing in system, sending to email | Sí | Sí Offline messages are saved as tickets. | Sí |
| Cobrowsing | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | Sí | Sí | No | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | |||
| Visual customization | Sí Full CSS customization of chat widget available. | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí | Sí | Sí Customize Chat Widget according to your website theme. | Sí Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Sí | Sí CSS, image upload... | Sí Graphic design customisation: interface to customize the chat window as you want |
| Visitor details | Sí Tracks pages and how many visits. | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí See chat users types in real-time, country, town, social networks, etc | Sí | Sí | Sí Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Sí | Sí Geolocation, IP address, referrer links, browser type, language. | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site |
| Predefined responses | Sí | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí | Sí | Sí | Sí Canned messages with folders, autocomplete and live search. Both common and personal. | Sí | Sí Yes. | Sí Canned responses plus smart answers that are automatically generated. |
| International support | - coming soon, full UTF-8 Support | Sí Disponible dans plusieurs langues | Sí 48 langues | Sí | Sí Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Sí English, Russian | Sí | Sí 39 Languages | Sí Multilingual support: French, English, Spanish and German. |
| Clickpath Tracker | No | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | Sí MagicBrowse + MagicMap | Sí | Sí | No | Sí Yes. | Sí | |
| Transfer to another operator | Sí Can transfer and requeue back to agent pool. | Sí Transfert du chat en temps réel entre opérateurs | Sí Shared inbox between operators. What you see is what your team see | Sí | Sí | Sí Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Sí | Sí Yes. | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. |
| Custom extensions | Sí | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Sí | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Sí API: Salesforce, Zendesk... | ||
| Proactive chat triggers | Sí | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Sí | Sí | Sí | Sí In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Sí | Sí Yes. | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. |
| Visitor Monitoring | Sí | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí | Sí Fully customizable rule-based triggers. | Sí | Sí | Sí | Sí Yes. | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Video chat | - Audio web chat, video on the way. | No | Sí | No | Sí | No | No | Sí Yes. | Sí Human support via video chat. The user can decide whether they are visible or not. |
| Remote screenshot | Sí | Sí | No | No | No | ||||
| API | Sí | Sí Free API | Sí Api Javascript, REST | Sí | Sí API's available on request to developers. | Sí Javascript API, Open API | Sí | Sí Open API available. | Sí Free API |
| Social Networks | |||||||||
| Sitio web | oggflow.com | targetfirst.com | crisp.chat | limetalk.com | revechat.com | netroxsc.com | zendesk.com/... | liveagent.com | iadvize.com/en/ |
| @oggflow | @_Targetfirst | @crispchat | @REVEChat | @netrox_sc | @zendesk | @liveagent | @iadvize | ||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
User reviews and comments
Great app! Nice design, easy and simple to use !