|OggFlow||Watcheezy||Crisp||Lime Talk||REVE Chat||Netrox SC||Zopim||LiveAgent||iAdvize|
When a customer needs help… Oggflow offers support ticketing through any channel.
Watcheezy is an easy to use intelligent live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
|Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
|Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
|REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.|
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Netrox SC is live chat software for real-time sales and customer support on the website.
Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.
Free live chat version has no time or chat limits and fits small websites perfectly.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
|iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.|
More features: http://landing.iadvize.com/en/video
|Free trial period||Yes Free Plan Available||Yes 15 days free trial||Yes 14 jours d'essai||Yes 15 days||Yes||Yes 14 days + Completely free version||Yes 14 days||Yes Trial for 14 days, no credit card required.||Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/|
|Pricing plans||Free||Unlimited version starting from $4,2 / month.||Standard Plan: $13.5 (per month for yearly plan)|
Advanced Plan: $22.5 (per month for yearly plan)
No limits of concurrent chats.
|Launch date||2013-08-01||2011-01-27||2015-11-01||2012-01-01||2011 Apr 11||2007-07-01||2010-01-08|
|Website Phone||Yes Customers can click the phone option (next to the live chat button) and immediately place a call into the support agents through the browser.|
|Toll Free Number||Yes Toll Free number included with live chat widget which is directed to the agent queue and is answered in the OggFlow application.|
|Web-based Application||Yes Responsive||Yes Compatible with all up-to-date browsers.||Yes Responsive||Yes||Yes||Yes||Yes||Yes Available on all known up-to-date browsers.||Yes PHP Web application|
|IM (Google Talk, Jabber...) integration||Yes Full live chat agent channel over Google Hangouts||No||Yes Slack||Yes||No||-|
|Desktop Applications||Yes Live Chat, Web Phone||Yes Available for windows and OS Desktop||Yes||Yes through IM clients||Yes||No Web-interface with desktop notifications||- Through IM clients||Yes Available on every computer through a internet navigator|
|Native mobile application||Yes Native Android and iOS||Yes Mobile application for Iphone, Ipad and ANdroid Devices||Yes iOS, Android||-||Yes iOS, Android||Yes Android, iOS, Windows Phone||No||Yes Mobile apps for iOS and Android devices.||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.|
|Works for customers on mobile devices?||Yes Yes customers can call into support app over WebRTC (browser) or using mobile calling.||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)||Yes||Yes||Yes Responsive Chat Widget||Yes Adapts to the device||Yes Works on some mobile devices. HTML5 dashboard||Yes Yes.||Yes yes - optimised for mobile devices|
|Chat statistics||Yes Yes including website and support channel analytics.||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)||Yes||Yes||Yes||Yes Chats summary and details||Yes||Yes Comprehensive detailed reports available.||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics|
|Multi-site||Yes Supports unlimited sites.||Yes Unlimited number of websites with Eezy offers||Yes Unlimited||Yes no extra payment||Yes||Yes Unlimited websites.||Yes||Yes Unlimited||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site|
|Multiple operators||Yes One operator in free version, multiple agents and level 2 experts.||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Unlimited||Yes||Yes||Yes||Yes||Yes Yes.||Yes Unlimited|
|Conversation transcripts||Yes Yes, customer can request and email at end of live chat.||Yes Full conversation transcripts available and downloadable||Yes||Yes||Yes||Yes||Yes||Yes Yes.||Yes Unlimited|
|Offline messages||Yes Yes Supports Office Hours and collects info automatically when closed.||Yes Offline messages are saved and sent by email||Yes E-mail can be replied||Yes||Yes||Yes Storing in system, sending to email||Yes||Yes Offline messages are saved as tickets.||Yes|
|Cobrowsing||Yes See in real time exactly waht does your visitors||Yes||Yes||No||No||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser|
|Visual customization||Yes Full CSS customization of chat widget available.||Yes Customize the live chat module directly in the back office||Yes||Yes||Yes Customize Chat Widget according to your website theme.||Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice||Yes||Yes CSS, image upload...||Yes Graphic design customisation: interface to customize the chat window as you want|
|Visitor details||Yes Tracks pages and how many visits.||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)||Yes See chat users types in real-time, country, town, social networks, etc||Yes||Yes||Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...||Yes||Yes Geolocation, IP address, referrer links, browser type, language.||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site|
|Predefined responses||Yes||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||- Soon||Yes||Yes||Yes Canned messages with folders, autocomplete and live search. Both common and personal.||Yes||Yes Yes.||Yes Canned responses plus smart answers that are automatically generated.|
|International support||- coming soon, full UTF-8 Support||Yes 6+languages available||Yes 25 languages||Yes||Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish||Yes English, Russian||Yes||Yes 39 Languages||Yes Multilingual support: French, English, Spanish and German.|
|Clickpath Tracker||No||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes Real-time||Yes||Yes||No||Yes Yes.||Yes|
|Transfer to another operator||Yes Can transfer and requeue back to agent pool.||Yes||Yes Shared inbox between operators. What you see is what your team see||Yes||Yes||Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.||Yes||Yes Yes.||Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.|
|Proactive chat triggers||Yes||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them||Yes||Yes||Yes||Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.||Yes||Yes Yes.||Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.|
|Visitor Monitoring||Yes||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history||Yes||Yes Fully customizable rule-based triggers.||Yes||Yes||Yes||Yes Yes.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser|
|Video chat||- Audio web chat, video on the way.||No Chat audio et vidéo utilisant le WebRTC||- Soon||No||Yes||No||No||Yes Yes.||Yes Human support via video chat. The user can decide whether they are visible or not.|
|Remote screenshot||No||- Soon||No||No||No|