Best live chat solutions

2016-10-19 18:34:30

Compare the best livechat solutions

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Site web
Gamme de prix
  • 14 jours d'essai gratuit (jusqu'à 100 operateurs)
  • ensuite à partir de 36$/mois

Pas de limites de nombre de chats parallèles, chat interne pour les opérateurs disponible.
  • Plan gratuit (seulement 2 chats, 1 agent)
  • 9 dollars/mois (1 agent)
  • 15 dollars/mois (2 agents, personnalisation)
  • 39 dollars/mois (5 agents, personnalisation)
  • 99 dollars/mois (10 agents, personnalisation)

Free trial during 14 days

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited widgets
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month): 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • 7 jours gratuit de période d'essai
  • 19.90 euros/mois (starter: 1 opérateur, 50 000 page vues/mois...),
  • 39.90 euros/mois (pro: opérateurs illimités, 250 000 page vues/mois...),
  • 99.90 euros/mois (custom: opérateurs illimités, 1 000 000 page vues/mois...)
  • Basique : 1 agent - 19$/mois
  • Business : 4 agents - 49$/mois
  • Enterprise : 8 agents - 129$/mois
  • Premier : 15 agents - 289$/mois
  • Plan gratuit (1 opérateur avec 20 conversations/mois)
  • 15 dollars/mois (bronze: 1 opérateur ...),
  • 29 dollars/mois (gold: 3 opérateurs, SSL security...),
  • 69 dollars/mois (platinum: 6 opérateurs, marque blanche, sécurité SSL...)
  • 149 dollars/mois (ultimate: 10 opérateurs, sécurité SSL, marque blanche, support téléphonique...)

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

  • Starter - $1.99/mo (for individual users)
  • Lite - $6.99/mo (for small businesses)
  • Team - $13.99/mo
  • Advanced - $33.99/mo
  • Eezy 1 - $39/mo (1 agent, 100 000 pages views/month, audio/video live chat (using WebRTC Technology)
  • Eezy 2 - $99/mo (1 agent, 250 000 pages views/month, audio/video live chat (using WebRTC Technology)
  • Eezy 3 - $199/mo (1 agent, 500 000 pages views/month, audio/video live chat (using WebRTC Technology)
10-day free fully functional trial.
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
  • Small business (1 operator) - $15 / $35 / $60 / $99
  • Corporate (3 operators) - $30 / $70 / $120 / $198
  • Enterprise (10 operators) - $60 / $140 / $240 / $396
Custom packages available.
All packages contain the same full set of features. No hidden or additional costs involved.
Free Plan for low volume usage(20 chats/month)
Paid Plans are per Operator
Monthly Plans
  • Standard Monthly - $12.99/Month
  • Premium Monthly - $21.99/Month

Yearly Plans Come with approximately 20% discount which means pay for 10 months and get 12 months.
  • Standard Yearly - $ 119.98/Year
  • Premium Yearly - $209.99/Year

  • (Free Plan Comes with 20 Chats every month. One Group, One Trigger and Limited Reporting.)

    (Standard Plan Comes with unlimited chats, multiple user domain support, 5 user groups, customizable chat widgets, unlimited canned messages, real-time visitor tracking, 3 chat triggers, Chat Transfer Options )

    (Premium Plan comes with Unlimited Chat, Unlimited User Groups, Multiple User domain support, unlimited chat triggers, Real-time visitor tracking with ability to force chat invitations, branding control, Zendesk Integration, Freshdesk Integration
Crisp is free with some paid plugins
Date de lancement2002-06-252012-03-012010-01-082008-10-012009-08-012013-04-012011-02-012013-11-042003-08-012014-08-192015-11-01
Application WebOui Compatible with all up-to-date browsers.OuiOuiOui PHP Web applicationOuiOuiOuiOui Rich Web ClientOuiOuiOuiOui Responsive
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.OuiOuiOuiOuiOui Messages sent to an email address(es) or into a CRM.OuiOuiOuiOui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.Oui Live Notification System when messages are left while online. Message automatically tagged for quick reference.Oui E-mail can be replied
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.NonNon Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Oui Sur tous les supports mobiles, y compris tablettes. (n'importe quel client Google Talk & XMPP)Oui (n'importe quel client Google Talk)Non No native app, but any Jabber/XMPP app will workOui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Oui (any Skype, Google Talk or XMPP client)Oui Application IoS pour les agentsNonOui XMPP Client compatible. iOS and Android Native app under development.Oui iOS, Android
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.Oui Works on some mobile devices. HTML5 dashboardOuiOuiOuiOuiOui fully responsive chat boxOui Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Oui- Not fully optimized for mobile devices yet, but basic functionality is supportedOui Fully responsive CSS. Widgets work great on mobile browsers and also main application is fully mobile browser compatible.Oui
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui- Only visitors connected to the chat. No risk for the servers.Oui Visibilité sur l'ensemble du dossier client (nombre de visites, historique des discussions, etc...)OuiOui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.OuiOui Via Rich Web ClientOui Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...)OuiOui Available only on paid plans. Premium plan allows to force chat invitations.Oui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOui Stats on operators, operator groups, chat widgets, chat goals, chat topics + Google Analytics+ Tracking APIOui Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contactOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOuiOuiOui Message History, rules performance.Oui Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse.Oui Chat statistics is available in form of chat transcripts sent out by our system to email address(es) specified by customer.Oui 6 Reports Out of the Box AvailableOui
Multi-siteOui There's no limit. One account can be used to manage multiple websites.OuiOui Deploys single or multiple widget per site by group, type of support or user behavior.Oui Illimités à partir de la formule EnterpriseOui Unlimited in all plansOuiOui no extra chargeOui Via DepartmentsOui IllimitéOui Any subscription package allows using the same chat account on unlimited number of websites.OuiOui Unlimited
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOui Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Oui Illimités à partir de la formule EnterpriseOuiOuiOuiOuiOui IllimitéOui Number of available operator profiles is limited by subscription. All operators can be online concurrently.Oui Operators can also be assigned in groups. Chats can be transferred between them.Oui Unlimited
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOui Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Oui Illimités à partir de la formule CustomOuiOuiOuiOuiOuiOui Not stored on our servers due to security reasons. Can be emailed in HTML or Text format to email(s) specified by customer. Contain the chat text along with visitor details and post chat survey results.Oui Saved on Server. Encrypted data and ability to add tags and notes.Oui
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.OuiOui Fully customizableOui 14 critères d'engagement par défaut + critères personnalisables illimitésOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.Oui Fully customizable rule-based triggersOuiOuiOui Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords)- Proactive chat invitation can be sent manually by operatorOui Available with multiple rules for effective targeting of behaviours.Oui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.OuiOui Chat window fully customizable in the dashboard.Oui interface pour personnaliser la fenêtre de chatOui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui personnalisation CSS + version en marque blancheOui-Oui Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...)OuiOui Fully customizable with live preview.Oui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.OuiOui Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Oui Profil détaillé avec géolocalisation et accessible lors d'une discussion + suivi en temps réel des visiteurs présents sur le siteOui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOui You can also show custom visitor info from your database Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationOui Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc...Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.Oui IP Address, City Country Region, From URL, Referred URL, First Time or Returning Visitor, Operating System, Browser Version, Time Spent on Website, Pages browsed, History of Previous ChatsOui See chat users types in real-time, country, town, social networks, etc
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.OuiOui Very easy to create and use with shortcuts. Can be gathered in groupsOui Saisie prédictive + liens pré-enregistrés + offres pré-enregistréesOui avec des raccourcisOui Using 3rd Party MacrosOuiOuiOui Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.Oui Can be created for the whole account and for specific operator/departmentOui Easy setup and fetch pre-defined messages by a click.-
MultilingueOui 40+ languages available.OuiOui Support in English, German, French, Portuguese, DutchOui Accessible dans plusieurs langues : anglais, allemand, espagnol, chinoisOui 19 languesOuiOui Chat support in English, French and CzechOui >20 languagesOui Disponible dans plusieurs languesOui Chats can be conducted in any language. Chat Messenger can be translated into any language as well.Oui Supports Multiple Languages Characterset.Oui 25 langues
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page.Oui See at what url your chat partner is and how he navigates over your site.OuiOuiOuiOui Visitor recording-Oui Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.OuiOuiOui Real time
APIOui Open API available.OuiOui Open API and Javascript APIOui Free APIOuiOui Widget APIOui Free APINonNon In roadmap for Q4 2014Oui Api Javascript, REST
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.OuiOui Easy transfer by commandOui Historique de la discussion transféré avec le visiteurOui Transfer easily between agents, tiers and groupsOui type !transfer command to transfer to all available operators, transcript link shows to new operatorOuiOui !r command in IM apps, one-click in RWC.Oui Transfert du chat en temps réel entre opérateursOui It is also possible to invite other operators to assist during chatOui Simple click and choose operator.Oui Shared inbox between operators. What you see is what your team see
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui Javascript API, Many integrations (Zendesk, Salesforce, etc)Oui Javascript API, many addons: browser sharing, video conferencing, CRM integrationsOui Javascript API + Intégration avec différents CRM : SalesForceOui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui API Extensible (architecture de plugins JavaScript)OuiOui Javascript API, Integration with Zendesk, Happyfox, ..Oui API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et DrupalOui Plugins for WordPress, Joomla, Magento. Integration instructions for multiple other CMS and Shopping Carts.Oui Help for integration on Wordpress, Magento, unbounce etc. Dedicated Plugin for Zendesk, FreshDesk and
CobrowsingOui With the use of a 3rd party application.NonOui Guide your visitor to any page- Push webpagesOui La navigation collaborative permet de prendre la main sur la navigation du visiteur et ainsi le guider dans son inscription.OuiOui push webpagesOui Screen recordingNon-OuiOui-
Video chatNon Not available.NonNon Through an addon with dozeoOui Possibilité d'être assistés de façon rassurante et humaine, en visioconférence.NonNonNon Visitor recordingNonNon Chat audio et vidéo utilisant le WebRTCNonOui WebRTC coming in Q42014-
Capture d'écran à distanceOui With the use of a 3rd party application.NonOuiOuiNonOui Screen recordingNonNonNonNon-
Applications bureau (desktop)Oui web browser, Windows, Mac OS X- Through IM clientsOui Can be connected with an IM client. Best results with our our native browser based client.Oui Through Google-talk and Skype IM clients on both Mac and WindowsOui through IM clientsOui XMPP (Jabber) : Pidgin, AdiumOui Through IM clients on desktop and mobileOui Windows, Mac and Linux- Rich Web 2.0 Browser Based Featured Application.Oui
Réseaux sociaux
Site web
LienLiveChatZopimUserlike Live ChatiAdvizeSnapEngageOlarkSmartsupp FREE live chatp3chatWatcheezyProvide Support, LLCChatNoxCrisp
  • 2012-10-11 13:22:13
    2016-10-19 18:34:30
  • English
  • Compare Best Live chat solutions such as Olark vs Zopim vs LiveChat vs SnapEngage vs iAdvize...
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