Online helpdesk software

2017-05-05 18:00:50
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlow
Site webhttp://www.zendesk.comhttp://sugester.comhttp://www.freshdesk.comhttp://uservoice.com
J'aime 0 1 0 4 3 0 2 4 2
Date de lancement2015-03-042006200120052007-01-012003
CréateursMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera AB
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietary
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML, JavaScript
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL Server
On Premise VersionNon-OuiOuiOui
Offre gratuiteOui- 21 days free trial, free for bloggers, free for educational orgsOui 30 days free trial- 20 day free trial, free for non-profit and open source
Prix de base20 USD /y/agent max 336 USD /y/agent180 USD /y/agent180 USD /y/agent29 USD7 USD for saas and download19 EUR per user per month for base module
Prix288 USD /y/agent99 USD300 USD /y/agent19 USD200 USD for UNLIMITED users on the "enterprise" plan
DescriptionZendesk fournit un logiciel de service clientèle basé sur le nuage. Zendesk est une façon facile et rapide pour fournir un service clientèle de qualitéOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Note globale5.0 1 note5.0 1 note5.0 1 note2.0 1 note5.0 1 note1.0 1 note3.0 1 note2.0 1 note3.0 1 note
APIOuiOuiOui Public and Commercial APIOuiOuiOuiOuiOui
Intégration autres réseaux sociauxOuiOuiOui facebook,twitter,googleOui
Gamme de prixplans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Statistiques du chatOuiNonOuiOui
Support MobileOui- in developmentOuiNonOuiOuiOui
Transcriptions des conversationsOuiOuiOuiOuiOui
Messages hors ligneOuiOuiOuiOuiOui
Personnalisation de l'apparenceOuiOuiOuiOuiOuiOui
Profil des visiteursOuiOuiOuiOuiOuiOui
Opérateurs multiplesOuiOuiOuiOuiOuiOuiOui
Transfert entre opérateursOuiOuiOuiOuiOuiOui
Extensions personnaliséesOuiOuiNonOuiOui
Mobile supportOuiOuiOui iPhone SDKOui
Multi-languageOuiOuiOui 15 lang.OuiOui
Suivi des visitesOuiOuiNonOuiNonNon
Programme d'affiliation / fidélitéOuiNon-NonNonOuiOui
Sent emailsOuiOuiOui
Video chatOui- in developmentNonNon
WYSIWYGOui- limited WYSIWYG, extensive customization otherwiseOuiOuiOuiOui
Alerts / Escalation-OuiOuiOuiOuiOuiOui
Application WebOuiOuiOuiNonOui
Applications bureau (desktop)OuiOuiNonOuiOui
Free version- Trial 30dOuiOui 3 agents freeOui 1 usr- Trial 30 d
Phone Support- price 3OuiNon manualOui
Email Support- price 2 onlyOuiOuiOui
Service Level Agreement (SLA)OuiOuiOuiOuiOuiOui
Social Network IntegrationOuiOuiOui-Oui-
Group User Controls- price maxOuiOui
Custom FieldsOuiOuiOuiOuiOuiOui
Email ParsingOuiNonOuiOuiOuiOui
Multi-Language Staff and Client PortalsOuiOuiOuiOuiOuiOui
Two-Way Email ParsingOuiNonOuiOuiOuiOui
Ticket BillingNonOuiOuiNonOui-
Multiple Company SupportNonOuiOuiNonOuiOui
Multiple Product SupportNonOuiOui-OuiOui
SMS AlertsOui-OuiOuiOui
Ticket ViewsOuiOuiOuiOuiOui
WHMCS IntegrationOui--OuiNon
Satellite FeatureNonNonNonOuiOui
Client ManagementOuiOuiOuiOuiOui
3rd Party Integration and HooksNonOuiOuiOuiOuiOui
Custom ReportingNonOuiOuiOuiOuiOui
Ticket PinningNonOuiNonOuiOui
LDAP/AD intégrationOuiNonNonOui 2nd level price requiredOui
Price Advanced1200 USD /y/agent40 USD /year/agent480 USD /y/agent1020 USD /y/agent
  • 2015-05-14 15:42:19
    2017-05-05 18:00:50
  • English
  • Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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