Online helpdesk software

0
2018-06-29 13:24:12
Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
Site webhttp://www.zendesk.comhttp://sugester.comhttp://www.freshdesk.comhttp://uservoice.comhttps://www.jitbit.com/helpdesk/http://www.kayako.com/http://www.PhaseWare.comhttp://www.visionhelpdesk.comhttp://www.visionproject.sehttps://www.simplydesk.fr
J'aime 0 1 0 4 3 0 2 4 2 0
Date de lancement2015-03-042006200120052007-01-0120032013
CréateursMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML, JavaScript.net
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
SaasOuiOuiOuiOuiOui
On Premise VersionNon-OuiOuiOuiOui
Offre gratuiteOui- 21 days free trial, free for bloggers, free for educational orgsOui 30 days free trial- 20 day free trial, free for non-profit and open sourceOui Version de test
Prix de base20 USD /y/agent max 336 USD /y/agent180 USD /y/agent180 USD /y/agent29 USD7 USD for saas and download19 EUR per user per month for base module15 EUR /agent/mois
Prix288 USD /y/agent99 USD300 USD /y/agent19 USD200 USD for UNLIMITED users on the "enterprise" plan30 EUR /agent/mois
DescriptionZendesk fournit un logiciel de service clientèle basé sur le nuage. Zendesk est une façon facile et rapide pour fournir un service clientèle de qualitéOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
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Note globale5.0 1 note5.0 1 note5.0 1 note2.0 1 note5.0 1 note1.0 1 note3.0 1 note2.0 1 note3.0 1 note0 aucune note
Vidéohttp://www.zendesk.com/demohttp://youtu.be/9GpmoSMCYvIhttps://youtu.be/lweh8JW6NTchttp://youtu.be/4J2M9QtcO7E
APIOuiOuiOui Public and Commercial APIOuiOuiOuiOuiOuiOui API rest
Intégration autres réseaux sociauxOuiOuiOui facebook,twitter,googleOuiNon
Gamme de prixplans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Statistiques du chatOuiNonOuiOuiNon
Support MobileOui- in developmentOuiNonOuiOuiOuiOui
Transcriptions des conversationsOuiOuiOuiOuiOui
Messages hors ligneOuiOuiOuiOuiOui
Personnalisation de l'apparenceOuiOuiOuiOuiOuiOuiOui
Multi-siteOuiOuiOuiOuiOuiOuiOuiOui
Profil des visiteursOuiOuiOuiOuiOuiOuiOui
MultilingueOuiOuiOuiOuiNonOuiOuiOui
Opérateurs multiplesOuiOuiOuiOuiOuiOuiOuiOui
Transfert entre opérateursOuiOuiOuiOuiOuiOuiOui
Extensions personnaliséesOuiOuiNonOuiOui
Mobile supportOuiOuiOui iPhone SDKOuiOui
Multi-languageOuiOuiOui 15 lang.OuiOuiOui
CobrowsingOuiOuiNonNonNon
Suivi des visitesOuiOuiNonOuiNonNon
Programme d'affiliation / fidélitéOuiNon-NonNonOuiOui
Sent emailsOuiOuiOuiOui
CalendrierOuiOuiOuiOuiOuiOuiOui
Video chatOui- in developmentNonNon
WYSIWYGOui- limited WYSIWYG, extensive customization otherwiseOuiOuiOuiOui
Alerts / Escalation-OuiOuiOuiOuiOuiOuiOui
Application WebOuiOuiOuiNonOuiOui
Applications bureau (desktop)OuiOuiNonOuiOuiNon
Free version- Trial 30dOuiOui 3 agents freeOui 1 usr- Trial 30 dOui Evaluation 30j
Phone Support- price 3OuiNon manualOuiOui
Email Support- price 2 onlyOuiOuiOuiOui
Service Level Agreement (SLA)OuiOuiOuiOuiOuiOuiOuiOui
Social Network IntegrationOuiOuiOui-Oui-Non
Group User Controls- price maxOuiOuiOui
Custom FieldsOuiOuiOuiOuiOuiOuiOui
WebOuiOuiOuiOui
Email ParsingOuiNonOuiOuiOuiOuiOui
Multi-Language Staff and Client PortalsOuiOuiOuiOuiOuiOuiOui
Two-Way Email ParsingOuiNonOuiOuiOuiOui
Ticket BillingNonOuiOuiNonOui-Oui
Multiple Company SupportNonOuiOuiNonOuiOuiOui
Multiple Product SupportNonOuiOui-OuiOuiOui
WorkFlowNonOuiOuiOuiOuiOuiOui
AutomationOuiOuiOuiOuiOuiOui
SMS AlertsOui-OuiOuiOuiOui
Ticket ViewsOuiOuiOuiOuiOuiOui
WHMCS IntegrationOui--OuiNon
Satellite FeatureNonNonNonOuiOui
Client ManagementOuiOuiOuiOuiOuiOui
3rd Party Integration and HooksNonOuiOuiOuiOuiOuiOui
Custom ReportingNonOuiOuiOuiOuiOuiOui
Ticket PinningNonOuiNonOuiOui-
LDAP/AD intégrationOuiNonNonOui 2nd level price requiredOuiOui
Price Advanced1200 USD /y/agent40 USD /year/agent480 USD /y/agent1020 USD /y/agent
Inclure
  • 2015-05-14 15:42:19
    2018-06-29 13:24:12
  • English
  • Compare Zendesk vs Sugester vs FreshDesk vs UserVoice
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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