Comparateur collaboratif
Provide Support est une solution en ligne de support par chat qui
offre des chats en temps réel par message textuelle et permet de
voir et surveiller l'activité des visiteurs en temps réel.
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| J'aime | |
| Site web | http://www.providesupport.com/ |
| Vidéo | https://www.youtube.com/watch?v=8x26WgpZ5FA |
| Gamme de prix | 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. |
| Date de lancement | 2003-08-01 |
| Fonctionnalités | |
| Application Web | Oui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. |
| Messages hors ligne | Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
| Support Mobile | Oui for Android and iOS |
| Fonctionne pour les utilisateurs sur mobile ? | Oui Yes, our chat works on mobile devices as well. |
| Suivi des visites | Oui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. |
| Statistiques du chat | Oui Fully functional chat statistics app is available |
| Multi-site | Oui Any subscription package allows using the same chat account on unlimited number of websites. |
| Opérateurs multiples | Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
| Transcriptions des conversations | Oui Not stored on our servers due to security reasons. Can be emailed in HTML / Text format to email(s) specified by customer. Transcripts storage and viewer app is in beta-testing and available by request. |
| Discussion proactive | - Proactive chat invitation can be sent manually by operator |
| Personnalisation de l'apparence | Oui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. |
| Profil des visiteurs | Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
| Réponses pré-enregistrées | Oui Can be created for the whole account and for specific operator/department |
| Multilingue | Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well. |
| Contrôle de la navigation utilisateur | Oui The user's browsing history is available in Visitors list and in visitor's details in the chat agent app sidebar. |
| API | Non |
| Transfert entre opérateurs | Oui It is also possible to invite other operators to assist during chat |
| Extensions personnalisées | Oui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs integration. Integration instructions for multiple other CMS and Shopping Carts. |
| Cobrowsing | Non |
| Video chat | Non |
| Capture d'écran à distance | Non |
| Applications bureau (desktop) | Oui Native apps for Windows, Mac OS and Linux |
| Réseaux sociaux | |
| Site web | http://www.providesupport.com/ |
| http://twitter.com/provide_support | |
| http://www.facebook.com/providesupport | |
| Capture d'écran |  |
Provide Support Live Chat
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2011-04-26 11:31:17
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