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2021-07-07 20:23:29
Compare HaloITSM vs Alcea Technologies Inc vs GLPI vs happyfox vs HelpDesk vs HelpSpot vs HelpSumo vs iSupport vs Jitbit HelpDesk vs Kayako SupportSuite vs Liberum Help Desk vs LiveAgent vs ManageEngine ServiceDesk Plus vs Mojo Helpdesk vs Motada...
WebsiteLaunch dateCreatorLicenseImplementation language(s)Back endSaaSOn Premise VersionFree planStarting pricePrice
HaloITSMhttps://haloitsm.com/?utm_medium=website&utm_source=socialcompare&utm_campaign=haloitsm-socialcompare-helpdesk-software-article1994Halo Service SolutionsYesYesYes 30 Day Free Trial29 USD per agent/month29 USD per agent/month (All-inclusive)
Alcea Technologies Inchttps://alceatech.com/2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIhttp://www.glpi-project.org/2003INDEPNETGPLPHPMySQL
happyfoxhttps://www.happyfox.com2011Happyfox IncProprietaryYesYes HelpDeskPilot SoftwareYes 30 days free trial9 USD29 USD staff/agent - mighty plan
HelpDeskhttps://www.helpdesk.com/LiveChat Inc.EnglishYesNoYes4 USD
HelpSpothttp://www.helpspot.com/2005-10-24UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingYes239 USD /user CAPEX540 USD /y base host
HelpSumohttp://www.helpsumo.com/AJ Square Inc.ProprietaryPHPYes 30 days free trial14.99 USD per agent24.99 USD Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupporthttps://www.isupport.com/2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskhttps://www.jitbit.com/helpdesk/2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerYesYes- 21 days free trial, free for bloggers, free for educational orgs29 USD200 USD for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitehttp://www.kayako.com/2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskhttp://www.liberum.org/Doug LuxemGPLASPSQL Server, Access
LiveAgenthttp://www.liveagent.com/2007-07-01
ManageEngine ServiceDesk Plushttp://www.manageengine.com/products/service-desk/2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskhttps://mojohelpdesk.com/2006Metadotonline / hosted onlyRuby on RailsMySQL
Motadata ITSMhttps://www.motadata.com/2017-04-01Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNoYesYes 30 Days Free Trial
Track-It!https://www.trackit.com//2001Numara SoftwareProprietaryUnknownSQL Server
oFeatureshttp://oFeatures.com2015SkyBlowProprietaryYesYes 14 days free trial5 EUR / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)9 EUR / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowhttp://oggflow.com2013-08-01ProprietaryRuns on linux server.YesYes14 USD / month49 USD /month
OTRShttp://otrs.org/otrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare Trackerhttp://www.PhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Deskhttps://www.proprofs.com/helpdesk/2018ProProfsProprietaryPHPMySQLYesYes 15 days free trial0 USD10 USD User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskhttp://www.readydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressYesYes14.95 USD /month hosted. $99.95 one time fee for on-premise
Remedy Action Request Systemhttp://www.bmc.com/1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerhttp://bestpractical.com/rt1999-10-13Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonichttps://www.servicetonic.com/?idSeg=191252009-09-09ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleYesYesYes 21 Day Free Trial
SimpleDeskhttp://www.simpledesk.net/2009-12-31SimpleDesk TeamBSDPHPMySQL
Supportworkshttp://www.hornbill.com/products/1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxhttp://www.teamwox.com/en2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsYes free for up tp 10 users
Trackerhttp://www.acentre.com/2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Nethttp://www.acentre.com/2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskhttps://www.visionhelpdesk.com2007-01-01Vision HelpdeskProprietaryPHP, AJAXMySQLYesYesYes 30 days free trial7 USD for saas and download
VisionFlowhttp://visionflow.com2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerYes- 20 day free trial, free for non-profit and open source19 EUR per user per month for base module
Solarwinds Web Help Deskhttp://www.webhelpdesk.com/1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskhttp://www.zendesk.comYesNo20 USD /y/agent max 3288 USD /y/agent
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  • 2021-07-07 20:23:11
    2021-07-07 20:23:29
  • Help Desk
    English
  • Compare HaloITSM vs Alcea Technologies Inc vs GLPI vs happyfox vs HelpDesk vs HelpSpot vs HelpSumo vs iSupport vs Jitbit HelpDesk vs Kayako SupportSuite vs Liberum Help Desk vs LiveAgent vs ManageEngine ServiceDesk Plus vs Mojo Helpdesk vs Motada...
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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