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Compare HaloITSM vs Alcea Technologies Inc vs GLPI vs happyfox vs HelpDesk vs HelpSpot vs HelpSumo vs iSupport vs Jitbit HelpDesk vs Kayako SupportSuite vs Liberum Help Desk vs LiveAgent vs ManageEngine ServiceDesk Plus vs Mojo Helpdesk vs Motada...

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WebsiteLaunch dateCreatorLicenseImplementation language(s)Back endSaaSOn Premise VersionFree planStarting pricePrice
HaloITSMhaloitsm.com/...1994Halo Service SolutionsYesYesYes 30 Day Free Trial$ 29 per agent/month$ 29 per agent/month (All-inclusive)
Alcea Technologies Incalceatech.com2004Alcea TechnologiesProprietaryJavaflat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle)
GLPIglpi-project.org2003INDEPNETGPLPHPMySQL
happyfoxhappyfox.com2011Happyfox IncProprietaryYesYes HelpDeskPilot SoftwareYes 30 days free trial$ 9$ 29 staff/agent - mighty plan
HelpDeskhelpdesk.comLiveChat Inc.EnglishYesNoYes$ 4
HelpSpothelpspot.comOct. 24th 2005 UserScape, IncProprietaryPHPMySQL, Microsoft SQL, Postgres- via EngineHostingYes$ 239 /user CAPEX$ 540 /y base host
HelpSumohelpsumo.comAJ Square Inc.ProprietaryPHPYes 30 days free trial$ 14.99 per agent$ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team.
iSupportisupport.com2000GWI Software, Inc.Proprietary, Commercial, Source Code License availableASP.NET, XHTML, C#Microsoft SQL Server
Jitbit HelpDeskjitbit.com/...2006JitbitProprietary, Commercial, Source Code License availableASP.NET MVC, C#SQL ServerYesYes- 21 days free trial, free for bloggers, free for educational orgs$ 29$ 200 for UNLIMITED users on the "enterprise" plan
Kayako SupportSuitekayako.com2001KayakoProprietary, some parts GPLPHPMySQL
Liberum Help Deskliberum.orgDoug LuxemGPLASPSQL Server, Access
LiveAgentliveagent.comJul. 1st 2007
ManageEngine ServiceDesk Plusmanageengine.com/...2006ZOHO CorporationProprietoryJavaMySQL
Mojo Helpdeskmojohelpdesk.com2006Metadotonline / hosted onlyRuby on RailsMySQL
Motadata ITSMmotadata.comApr. 1st 2017 Mindarray Systems, IncProprietaryJavaPostgres, java, node.jsNoYesYes 30 Days Free Trial
Track-It!trackit.com//2001Numara SoftwareProprietaryUnknownSQL Server
oFeaturesofeatures.com2015SkyBlowProprietaryYesYes 14 days free trial€ 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time)€ 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK
OggFlowoggflow.comAug. 1st 2013 ProprietaryRuns on linux server.YesYes$ 14 / month$ 49 /month
OTRSotrs.orgotrs.orgAGPLPerlMySQL, PostgreSQL, Oracle, SQL Server
PhaseWare TrackerPhaseWare.com2005PhaseWare, Inc.ProprietaryMicrosoft C#SQL Server 2005, 2008, 2008 R2
ProProfs Help Deskproprofs.com/...2018ProProfsProprietaryPHPMySQLYesYes 15 days free trial$ 0$ 10 User/month - Offer delightful support with shared inboxes and basic help desk features.
ReadyDeskreadydesk.com1999ReadyDeskProprietaryASP.NetMS Access, MS SQL Server, MS SQL ExpressYesYes$ 14.95 /month hosted. $99.95 one time fee for on-premise
Remedy Action Request Systembmc.com1992BMC SoftwareProprietaryUnknownSybase, MS SQL Server, Oracle
Request Trackerbestpractical.com/rtOct. 13th 1999 Best Practical Solutions, LLCGPLPerlMySQL, PostgreSQL, Oracle
Servicetonicservicetonic.com/...Sep. 9th 2009 ServiceTonic, S.LOn-premise & SaaSJavaMicrosoft SQL Server, MySQL, OracleYesYesYes 21 Day Free Trial
SimpleDesksimpledesk.netDec. 31st 2009 SimpleDesk TeamBSDPHPMySQL
Supportworkshornbill.com/...1994Hornbill SystemsProprietaryVisual C++ and PHPMS SQL, MySQL, Oracle, Sybase
TeamWoxteamwox.com/en2008MetaQuotes Software Corp.Proprietary, free for up to 10 users.C++Firebird + own toolsYes free for up tp 10 users
Trackeracentre.com2001Automation CentreProprietaryGroupware, requires Lotus NotesIBM Lotus Domino
TrackerSuite.Netacentre.com2006Automation CentreProprietaryC#MS SQL
Vision Helpdeskvisionhelpdesk.comJan. 1st 2007 Vision HelpdeskProprietaryPHP, AJAXMySQLYesYesYes 30 days free trial$ 8 per mo for On-Premises and 12 USD per mo SaaS License
VisionFlowvisionflow.com2003Visionera ABProprietaryJava, HTML, JavaScriptMy SQL MS SQL ServerYes- 20 day free trial, free for non-profit and open source€ 19 per user per month for base module
Solarwinds Web Help Deskwebhelpdesk.com1999MacsDesign Studio, LLCProprietaryJavaOpenBase, MySQL, SQL Server, PostgreSQL, Oracle
Zendeskzendesk.comYesNo$ 20 /y/agent max 3$ 288 /y/agent
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Compare HaloITSM vs Alcea Technologies Inc vs GLPI vs happyfox vs HelpDesk vs HelpSpot vs HelpSumo vs iSupport vs Jitbit HelpDesk vs Kayako SupportSuite vs Liberum Help Desk vs LiveAgent vs ManageEngine ServiceDesk Plus vs Mojo Helpdesk vs Motada...
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Oct. 30th 2022 10:33:31 PM
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