Compare HaloITSM vs Alcea Technologies Inc vs GLPI vs happyfox vs HelpDesk vs HelpSpot vs HelpSumo vs iSupport vs Jitbit HelpDesk vs Kayako SupportSuite vs Liberum Help Desk vs LiveAgent vs ManageEngine ServiceDesk Plus vs Mojo Helpdesk vs Motada...
Link | Website | Launch date | Creator | License | Implementation language(s) | Back end | SaaS | On Premise Version | Free plan | Starting price | Price |
|---|---|---|---|---|---|---|---|---|---|---|---|
| HaloITSM | haloitsm.com/... | 1994 | Halo Service Solutions | Yes | Yes | Yes 30 Day Free Trial | $ 29 per agent/month | $ 29 per agent/month (All-inclusive) | |||
| Alcea Technologies Inc | alceatech.com | 2004 | Alcea Technologies | Proprietary | Java | flat-file, optional extension for JDBC compliant databases (e.g. MS SQL, MySQL, Oracle) | |||||
| GLPI | glpi-project.org | 2003 | INDEPNET | GPL | PHP | MySQL | |||||
| happyfox | happyfox.com | 2011 | Happyfox Inc | Proprietary | Yes | Yes HelpDeskPilot Software | Yes 30 days free trial | $ 9 | $ 29 staff/agent - mighty plan | ||
| HelpDesk | helpdesk.com | LiveChat Inc. | English | Yes | No | Yes | $ 4 | ||||
| HelpSpot | helpspot.com | Oct. 24th 2005 | UserScape, Inc | Proprietary | PHP | MySQL, Microsoft SQL, Postgres | - via EngineHosting | Yes | $ 239 /user CAPEX | $ 540 /y base host | |
| HelpSumo | helpsumo.com | AJ Square Inc. | Proprietary | PHP | Yes 30 days free trial | $ 14.99 per agent | $ 24.99 Sumo plan.Sumo plan is suitable for multi-location and multi-functional business team. | ||||
| iSupport | isupport.com | 2000 | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | |||||
| Jitbit HelpDesk | jitbit.com/... | 2006 | Jitbit | Proprietary, Commercial, Source Code License available | ASP.NET MVC, C# | SQL Server | Yes | Yes | - 21 days free trial, free for bloggers, free for educational orgs | $ 29 | $ 200 for UNLIMITED users on the "enterprise" plan |
| Kayako SupportSuite | kayako.com | 2001 | Kayako | Proprietary, some parts GPL | PHP | MySQL | |||||
| Liberum Help Desk | liberum.org | Doug Luxem | GPL | ASP | SQL Server, Access | ||||||
| LiveAgent | liveagent.com | Jul. 1st 2007 | |||||||||
| ManageEngine ServiceDesk Plus | manageengine.com/... | 2006 | ZOHO Corporation | Proprietory | Java | MySQL | |||||
| Mojo Helpdesk | mojohelpdesk.com | 2006 | Metadot | online / hosted only | Ruby on Rails | MySQL | |||||
| Motadata ITSM | motadata.com | Apr. 1st 2017 | Mindarray Systems, Inc | Proprietary | Java | Postgres, java, node.js | No | Yes | Yes 30 Days Free Trial | ||
| Track-It! | trackit.com// | 2001 | Numara Software | Proprietary | Unknown | SQL Server | |||||
| oFeatures | ofeatures.com | 2015 | SkyBlow | Proprietary | Yes | Yes 14 days free trial | € 5 / month Lite Plan (3 agents for free, limit: 50 requests / month. There is an option to change to Standard plan at any time) | € 9 / month Standard Plan (unlimited requests, 3 agents for free). You can pay in: USD AUD CAD GBP EUR PLN NOK | |||
| OggFlow | oggflow.com | Aug. 1st 2013 | Proprietary | Runs on linux server. | Yes | Yes | $ 14 / month | $ 49 /month | |||
| OTRS | otrs.org | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | ||||||
| PhaseWare Tracker | PhaseWare.com | 2005 | PhaseWare, Inc. | Proprietary | Microsoft C# | SQL Server 2005, 2008, 2008 R2 | |||||
| ProProfs Help Desk | proprofs.com/... | 2018 | ProProfs | Proprietary | PHP | MySQL | Yes | Yes 15 days free trial | $ 0 | $ 10 User/month - Offer delightful support with shared inboxes and basic help desk features. | |
| ReadyDesk | readydesk.com | 1999 | ReadyDesk | Proprietary | ASP.Net | MS Access, MS SQL Server, MS SQL Express | Yes | Yes | $ 14.95 /month hosted. $99.95 one time fee for on-premise | ||
| Remedy Action Request System | bmc.com | 1992 | BMC Software | Proprietary | Unknown | Sybase, MS SQL Server, Oracle | |||||
| Request Tracker | bestpractical.com/rt | Oct. 13th 1999 | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | |||||
| Servicetonic | servicetonic.com/... | Sep. 9th 2009 | ServiceTonic, S.L | On-premise & SaaS | Java | Microsoft SQL Server, MySQL, Oracle | Yes | Yes | Yes 21 Day Free Trial | ||
| SimpleDesk | simpledesk.net | Dec. 31st 2009 | SimpleDesk Team | BSD | PHP | MySQL | |||||
| Supportworks | hornbill.com/... | 1994 | Hornbill Systems | Proprietary | Visual C++ and PHP | MS SQL, MySQL, Oracle, Sybase | |||||
| TeamWox | teamwox.com/en | 2008 | MetaQuotes Software Corp. | Proprietary, free for up to 10 users. | C++ | Firebird + own tools | Yes free for up tp 10 users | ||||
| Tracker | acentre.com | 2001 | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | |||||
| TrackerSuite.Net | acentre.com | 2006 | Automation Centre | Proprietary | C# | MS SQL | |||||
| Vision Helpdesk | visionhelpdesk.com | Jan. 1st 2007 | Vision Helpdesk | Proprietary | PHP, AJAX | MySQL | Yes | Yes | Yes 30 days free trial | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | |
| VisionFlow | visionflow.com | 2003 | Visionera AB | Proprietary | Java, HTML, JavaScript | My SQL MS SQL Server | Yes | - 20 day free trial, free for non-profit and open source | € 19 per user per month for base module | ||
| Solarwinds Web Help Desk | webhelpdesk.com | 1999 | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, MySQL, SQL Server, PostgreSQL, Oracle | |||||
| Zendesk | zendesk.com | Yes | No | $ 20 /y/agent max 3 | $ 288 /y/agent |
23 more
User reviews and comments
Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
Been using this for 4 years, awesome