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Best Live Chat Software Comparison

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LiveChatOlarkSnapEngageFormillaUserlikePaldesk Live ChatSmartsuppLiveAgentp3chatZendesk ChatiAdvizeNetrox SCTarget FirstCrispLime TalkREVE Chat
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Sitio weblivechatinc.com/...olark.comsnapengage.comformilla.comuserlike.compaldesk.com/...smartsupp.comliveagent.comzendesk.com/...iadvize.com/en/netroxsc.comtargetfirst.comcrisp.chatlimetalk.comrevechat.com
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Descripción

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: formilla.com/...

Pricing listed here: formilla.com/...

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations paldesk.com/...

Paldesk Features list paldesk.com/...


Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more
Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client.Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Vídeo
Período de prueba gratuito 14 days, no credit card required. Free plan, & all paid plans have 14 days free trial 15 days 15 days, no credit card required. 14 days - no credit card required - Free plan available 7 days free trial. No credit card required. Trial for 14 days, no credit card required. 14 days free trial 14 days 7 days - Apply here: http://www.iadvize.com/en/free-trial/ 14 days + Completely free version 14 jours d'essai gratuit 14 jours d'essai 15 days
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • netroxsc.com/...

  • Start - 39€ HT/mois
  • Start + - 53€ HT/mois
  • Pro - 79€ HT/mois
  • Entreprise - 149€ HT/mois

Voir le détail des tarifs ici: targetfirst.com/...

  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
Unlimited version starting from $4,2 / month.Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
Launch date2002-06-25 2009-08-01 2008-10-01 2013-11-01 2012-03-01 20172013-04-01 2007-07-01 2011-02-01 2010-01-08 2011 Apr 112011-01-27 2015-11-01 2012-01-01
Características
Web-based Application Compatible with all up-to-date browsers. Compatible with all up-to-date browsers. Compatible with all up to date browsers. Available on all known up-to-date browsers. Rich Web Client PHP Web application Responsive Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)No Jabber compatible Slack XMPP (Jabber)-NoNo Slack
Desktop Applications Desktop apps for Windows and Mac OS X. through IM clients Through Google-talk and Skype IM clients on both Mac and Windows Windows Desktop App, Mac OS X coming soon Compatible with instant messengers for Windows and Mac Windows desktop app, Mac OS X and Linux. XMPP (Jabber) : Pidgin, Adium Through IM clients on desktop and mobile- Through IM clients Available on every computer through a internet navigatorNo Web-interface with desktop notifications Compatible Windows et Mac through IM clients
Native mobile application Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype) Native apps for iPhone/iPad and Android devices Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) Mobile applications for iOS and Android devices. XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) Mobile apps for iOS and Android devices. (any Skype, Google Talk or XMPP client)No Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. Android, iOS, Windows Phone IoS,Android iOS, Android- iOS, Android
Works for customers on mobile devices? Optimized for mobile devices does not require Flash to work. Works on all major mobile browsers (responsive) Optimized for mobile devices (smartphone & tablet) Optimized for mobile devices. fully responsive chat box Yes. Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) Works on some mobile devices. HTML5 dashboard yes - optimised for mobile devices Adapts to the device Le widget de chat s'adapte aux mobiles IoS et Android Responsive Chat Widget
Chat statistics Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API Comprehensive detailed reports available. Comprehensive detailed reports available. Message History, rules performance. More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics Chats summary and details Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances
Multi-site There's no limit. One account can be used to manage multiple websites. Unlimited in all plans Yes, the Premium Plus package supports multi-site licenses. Integrate single or multiple widget per site by group, type of support or user behavior. There's no limit. One account can be used to manage multiple websites. no extra charge Unlimited Via Departments Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site Unlimited websites. no extra payment
Multiple operators Every user can have their own account. Different agent roles available. Each chat agent can have their own unique email login and password Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. Every user can have unique email login and password. Different agent roles available. Yes. Unlimited Unlimited
Conversation transcripts Chat transcripts are stored in LiveChat. Option to export archived transcripts. Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. Chat transcripts are stored in LiveChat and can be sent to email. Yes. Unlimited
Offline messages Offline messages are saved as tickets, forwarded to a help desk or email address. Messages sent to an email address(es) or into a CRM. Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. Yes. Synchronous and asynchronous communication mode Offline messages are saved as tickets. Offline messages are saved as tickets. Storing in system, sending to email Formulaire en absence, prise de rdv E-mail can be replied
Cobrowsing With the use of a 3rd party application. push webpages- Monitor what page URL the customer is on, and see what web pages they accessed on your website. Guide your visitor to any page of your website.No Screen recordingNoNo You can see their actions in real-time. If necessary, your can take control of the visitor's browserNo Voyez en temps réel ce que font vos visiteurs de sorte à les guider
Visual customization Several chat window themes to choose from. CSS customization, branding and white label version are available. use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. Fully customizable and text customization Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. CSS, image upload...- Graphic design customisation: interface to customize the chat window as you want Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) Customize Chat Widget according to your website theme.
Visitor details Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers Geolocation, IP address, referrer links, browser type, language. Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... See chat users types in real-time, country, town, social networks, etc
Predefined responses Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Using 3rd Party Macros With shortcuts Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. Easily create chat macros and sort them into groups. Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Yes. Canned responses plus smart answers that are automatically generated. Canned messages with folders, autocomplete and live search. Both common and personal. Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.
International support 40+ languages available. 26 languages 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. Multilingual-Support- Chat support in English, French and Czech 39 Languages >20 languages Multilingual support: French, English, Spanish and German. English, Russian Disponible dans plusieurs langues 48 langues Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Clickpath Tracker The user's browsing path is displayed in real-time to provide details on visited pages. See what web pages the visitor has viewed, and the current page they're on. See at what url your chat partners are and how they navigate over your site.- Visitor recording Yes.-No Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. MagicBrowse + MagicMap
Transfer to another operator Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. type !transfer command to transfer to all available operators, transcript link shows to new operator Transfer easily between agents, tiers and groups Transfer to other online agents, and include a private message if necessary. Conversation including chat transcripts can be forwarded to other operators. Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. Yes. !r command in IM apps, one-click in RWC. Transfer from Agent to Agent, from expert to agent but also from bot to agent. Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. Transfert du chat en temps réel entre opérateurs Shared inbox between operators. What you see is what your team see
Custom extensions 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Extensible API (JavaScript plugin architecture) http://www.olark.com/docs Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... Javascript API, Integration with Zendesk, Happyfox, .. Javascript API, Many integrations (Zendesk, Salesforce, etc) API: Salesforce, Zendesk... API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
Proactive chat triggers LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. Fully customizable rule-based triggers Proactive chat implementation engages with the visitor on behalf of an agent currently online. Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ Fully Customizable- Yes. Intelligent Targeting rules. Fully customizable based on scoring and criteria. In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords)
Visitor Monitoring Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.No Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. Available while user is connected- Yes. Via Rich Web Client You can see their actions in real-time. If necessary, your can take control of the visitor's browser Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) Fully customizable rule-based triggers.
Video chatNoNoNoNo-No Visitor recording Yes.NoNo Human support via video chat. The user can decide whether they are visible or not.NoNoNo
Remote screenshot With the use of a 3rd party application.NoNo- Screen recordingNoNoNoNo
API Open API http://www.olark.com/docs- Coming soon. Open API, Javascript API, and remote API to set up advanced chat behavior. Open API available. https://developers.smartsupp.com/ Open API available. Widget API Free API Javascript API, Open API Free API Api Javascript, REST API's available on request to developers.
Social Networks
Sitio weblivechatinc.com/...olark.comsnapengage.comformilla.comuserlike.compaldesk.com/...smartsupp.comliveagent.comzendesk.com/...iadvize.com/en/netroxsc.comtargetfirst.comcrisp.chatlimetalk.comrevechat.com
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