Entreprises > Entreprises > Solutions de chat
2021-06-22 12:59:06
BotsifyCrispFormillaiAdvizeLime TalkLiveAgentLiveChatNetrox SCOlarkPaldesk Live ChatProProfs ChatREVE ChatSmartsupp FREE live chatSnapEngageUserlikeZendesk Chat
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DescriptionBotsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici:
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici:
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer!

Features listed here:

Pricing listed here:

iAdvize est une plateforme de commerce conversationnel qui permet aux entreprises d’engager leurs clients et prospects qu’ils soient sur un site ou sur les réseaux sociaux depuis un seul et même outil messaging (chat, voice, video). Les visiteurs sont conseillés en temps réel par le service client professionnel ou par d’autres clients ambassadeurs, membres des communautés de marques.

Vidéo explicative ici :
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide.

Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry)

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations

Paldesk Features list

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

Userlike est une solution Saas de Click to Chat afin de dialoguer instantanément avec les visiteurs de son site web.

Grâce à ce système, les ventes décollent et la satisfaction client augmente.

Il est possible de dialoguer à partir du tableau de bord Userlike ou à partir d'un client de messagerie externe.

Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des visiteurs du site (potentiellement des clients si vous avez une boutique en ligne (site ecommerce)).

Un suivi en temps réel permet de rapidement voir les visiteurs du site, d’où ils viennent, ce qu'ils visitent...etc.

Voici un comparatif détaillé des solutions de chat professionnel à installer sur votre site web:

Période d'essai gratuiteOui 14 days free trialOui 14 jours d'essaiOui 15 days, no credit card required.Oui 15 daysOui Trial for 14 days, no credit card required.Oui 14 days, no credit card required.Oui 14 days + Completely free versionOui Free plan, & all paid plans have 14 days free trialOui 7 days free trial. No credit card required.Oui Try Any Plan Free For 15 Days (Free Trial))OuiOui 15 daysOui 14 jours/Aucune carte de crédit requise/Version gratuite disponibleOui 14 days
  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Unlimited version starting from $4,2 / month.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
No limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Team Plan: $33/month per account
  • Business Plan: $50/month per account
  • Enterprise Plan: $149/month for 1 account
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • BRONZE: $9 / month
  • SILVER: $19 / month
  • GOLD: $39 / month
  • Enterprise Plan: $199 / month

Full pricing details available at:

Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
Smartsupp Free - free forever Smartsupp Standard - 10 EUR / month / agent Smartsupp Pro - 24 EUR / month / agent Details on
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

A la suite de la période d'essai, les utilisateurs peuvent souscrire à l'un des plans suivants:

  • Free 0€/Mois
  • Team 29€/Mois
  • Corporate 79€/Mois
  • Custom/ Sur devis
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Date de lancement2016-04-232015-11-012013-11-012010-01-082012-01-012007-07-012002-06-252011 Apr 112009-08-0120172013-04-012008-10-012012-03-01
Application WebOuiOui ResponsiveOui Compatible with all up-to-date browsers.Oui PHP Web applicationOuiOui Available on all known up-to-date browsers.Oui Compatible with all up-to-date browsers.OuiOuiOui Compatible with all up to date browsers.Oui Compatible with all up-to-date browsers.OuiOuiOuiOuiOui
IM (Google Talk, Jabber...) integrationOui SlackNonOuiNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)NonOui SlackNonOui XMPP (Jabber)Oui Compatible avec Jabber-
Applications bureau (desktop)OuiOuiOui Windows Desktop App, Mac OS X coming soonOui Available on every computer through a internet navigatorOui through IM clientsOui web browser, Windows, Mac OS XNon Web-interface with desktop notificationsOui through IM clientsOui Windows desktop app, Mac OS X and Linux.Oui Desktop apps for Windows and Mac OS.OuiOui XMPP (Jabber) : Pidgin, AdiumOui Through Google-talk and Skype IM clients on both Mac and WindowsOui Compatible avec les clients de messagerie pour Wiindows et Mac- Through IM clients
Support MobileOuiOui iOS, AndroidOui Native apps for iPhone/iPad and Android devicesOui Sur tous les supports mobiles, y compris tablettes. (n'importe quel client Google Talk & XMPP)-Oui Mobile apps for iOS and Android devices.Oui Mobile applications for iPad, iPhone, and Android devices.Oui Android, iOS, Windows PhoneNon No native app, but any Jabber/XMPP app will workOui Mobile applications for iOS and Android devices.Oui Mobile applications for iPad, iPhone, and Android devices.Oui iOS, AndroidOui XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Oui (n'importe quel client Google Talk)Oui Compatible avec les clients de messagerie pour Windows et MacNon
Fonctionne pour les utilisateurs sur mobile ?Oui Mobile friendly UIOuiOui Works on all major mobile browsers (responsive)OuiOuiOui Yes.Oui Optimized for mobile devices does not require Flash to work.Oui Adapts to the deviceOuiOui Optimized for mobile devices.Oui Yes - optimized for mobile devicesOui Responsive Chat WidgetOui fully responsive chat boxOuiOui Optimisé pour tous les appareils mobiles (smartphones & Tablettes)Oui Works on some mobile devices. HTML5 dashboard
Statistiques du chatOui Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.OuiOuiOui Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contactOuiOui Comprehensive detailed reports available.Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Oui Chats summary and detailsOuiOui Comprehensive detailed reports available.Oui Detailed Chat Statistics available + Google Analytics IntegrationOuiOuiOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOui Statistiques de dialogue complètes et en temps réel (Graphiques etc.), Intégration à Google Analytics, API de suiviOui
Multi-siteOui Allows you to embed chatbot on different channels with unified data-set.OuiOui Yes, the Premium Plus package supports multi-site licenses.Oui Illimités à partir de la formule EnterpriseOui no extra paymentOui UnlimitedOui There's no limit. One account can be used to manage multiple websites.Oui Unlimited websites.OuiOui There's no limit. One account can be used to manage multiple websites.Oui One account can be used to manage multiple websites.OuiOui no extra chargeOui Unlimited in all plansOui IllimitéOui
Opérateurs multiplesOuiOui UnlimitedOui Each chat agent can have their own unique email login and passwordOui Illimités à partir de la formule EnterpriseOuiOui Yes.Oui Every user can have their own account. Different agent roles available.OuiOuiOui Every user can have unique email login and password. Different agent roles available.Oui Every user can have their own account. Different agent roles available.OuiOuiOuiOui Un conseiller disponible pour la version gratuite. Nombre illimité pour le produit réalisé sur demande.Oui
Transcriptions des conversationsOuiOuiOui Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Oui Illimités à partir de la formule CustomOuiOui Yes.Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOui Chat transcripts are stored in LiveChat and can be sent to email.Oui Chat transcripts are stored in Live Chat and can be export..OuiOuiOuiOui Sauvegardées sur serveurs. Les trasncriptions sont accessibles à tout moment et peuvent être envoyées vers un logiciel CRM sous forme de ticket.Oui
Messages hors ligneOuiOui E-mail can be repliedOui Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.OuiOuiOui Offline messages are saved as tickets.Oui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Storing in system, sending to emailOui Messages sent to an email address(es) or into a CRM.Oui Offline messages are saved as tickets.Oui Offline messages are saved as tickets.OuiOuiOuiOui Oui. Ils peuvent être envoyés vers un logiciel CRM sous forme de ticket.Oui
CobrowsingOuiOui- Monitor what page URL the customer is on, and see what web pages they accessed on your website.Oui La navigation collaborative permet de prendre la main sur la navigation du visiteur et ainsi le guider dans son inscription.Oui With the use of a 3rd party application.NonOui push webpagesNonOuiOuiOui Screen recordingOuiOui Guide your visitor to any page- Push webpagesNon
Personnalisation de l'apparenceOui Customized chatbot, livechat and white label solution.OuiOui Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Oui interface pour personnaliser la fenêtre de chatOuiOui CSS, image upload...Oui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceOui personnalisation CSS + version en marque blancheOui Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.Oui Fully customizableOui Customize Chat Widget according to your website theme.OuiOui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui Entièrement personnalisable (y compris le texte)Oui
Profil des visiteursOuiOui See chat users types in real-time, country, town, social networks, etcOui visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Oui Profil détaillé avec géolocalisation et accessible lors d'une discussion + suivi en temps réel des visiteurs présents sur le siteOuiOui Geolocation, IP address, referrer links, browser type, language.Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Detailed information on online visitors include geolocation, time on the website and number of visits and more.OuiOui You can also show custom visitor info from your database User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui Geo-localisation, Nom, Email,Produit, Navigateur, Système d'exploitation, Impressions de pages, Visites, etc.Oui
Réponses pré-enregistréesOuiOuiOui Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Oui Saisie prédictive + liens pré-enregistrés + offres pré-enregistréesOuiOui Yes.Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Canned messages with folders, autocomplete and live search. Both common and personal.Oui Using 3rd Party MacrosOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Canned responseOuiOuiOui avec des raccourcisOui Messages pré-définis à l'aide de raccourcis clavier. Peuvent être ajoutés/modifiés par l'administrateur ou le conseiller.Oui
MultilingueOui English speaking chat supportOui 48 languesOui 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Oui Accessible dans plusieurs langues : anglais, allemand, espagnol, chinoisOuiOui 39 LanguagesOui 40+ languages available.Oui English, RussianOui-Oui Yes, provide International supportOui Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishOui Chat support in English, French and CzechOui 19 languesOui Assistance en Anglais, Français, Allemand, Néerlandais, PortugaisOui
Contrôle de la navigation utilisateurOui MagicBrowse + MagicMapOui See what web pages the visitor has viewed, and the current page they're on.OuiOui Yes.Oui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOui-Oui Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.OuiOui Visitor recordingOuiOui See at what url your chat partners are and how they navigate over your site.Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page.
Transfert entre opérateursOui You can assign Multiple teammates by giving access.Oui Shared inbox between operators. What you see is what your team seeOui Transfer to other online agents, and include a private message if necessary.Oui Historique de la discussion transféré avec le visiteurOuiOui Yes.Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Oui type !transfer command to transfer to all available operators, transcript link shows to new operatorOui Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Oui Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.OuiOuiOui Transfer easily between agents, tiers and groupsOui La conversation ainsi que l'historique peuvent être transférés vers un autre conseiller. Les informations de l'utilisateur peuvent être également transférées.Oui
Extensions personnaliséesOui Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solutionOui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskOui Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierOui Javascript API + Intégration avec différents CRM : SalesForceOui Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.OuiOui API Extensible (architecture de plugins JavaScript)Oui Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Oui 35+ integrations are available with ProProfs ChatOuiOui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui Add-ons et Plugins disponibles: Magento, Zendesk, Highrise,, Github et bien d'autres encore.Oui Javascript API, Many integrations (Zendesk, Salesforce, etc)
Discussion proactiveOuiOuiOui Very powerful automatic targeting with Smart Messages. Read more here: 14 critères d'engagement par défaut + critères personnalisables illimitésOuiOui Yes.Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.Oui Fully customizable rule-based triggers-Oui ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.OuiOuiOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.Oui Entièrement personnalisableOui
Suivi des visitesOuiOuiOui Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Oui Visibilité sur l'ensemble du dossier client (nombre de visites, historique des discussions, etc...)Oui Fully customizable rule-based triggers.Oui Yes.Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.OuiOui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.-Oui Real-time visitor monitoring of visitor.OuiOuiOuiOui Disponible lorsque l'utilisateur est connectéOui
Video chatOui Video chat availableOuiNonOui Possibilité d'être assistés de façon rassurante et humaine, en visioconférence.NonOui Yes.Non Not available.NonNon-NonOuiNon Visitor recordingNonOui Disponible à partir d'un Add-onNon
Capture d'écran à distanceOuiNonNonOui With the use of a 3rd party application.NonNon-Oui Available with 3rd party extensions.Oui Screen recordingOuiOuiNon
APIOuiOui Api Javascript, REST- Coming soon.Oui API gratuitOuiOui Open API available.Oui Open API available.Oui Javascript API, Open APIOui Open API available.Oui API Available.Oui API's available on request to developers.Oui Open API, Javascript API, and remote API to set up advanced chat behavior.Oui
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