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BotsifyCrispFormillaiAdvizeLime TalkLiveAgentLiveChatNetrox SCOlarkPaldesk Live ChatProProfs ChatREVE ChatSmartsuppSnapEngageUserlikeZendesk Chat
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Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: formilla.com/...

Pricing listed here: formilla.com/...
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations paldesk.com/...

Paldesk Features list paldesk.com/...


ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Período de prueba gratuito 14 days free trial 14 jours d'essai 15 days, no credit card required. 7 days - Apply here: http://www.iadvize.com/en/free-trial/ 15 days Trial for 14 days, no credit card required. 14 days, no credit card required. 14 days + Completely free version Free plan, & all paid plans have 14 days free trial 7 days free trial. No credit card required. Try Any Plan Free For 15 Days (Free Trial) 15 days 14 days - no credit card required - Free plan available 14 days
Pricing plans
  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Unlimited version starting from $4,2 / month.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • netroxsc.com/...

  • $29/month per seat

Save 35% with a 2 year commitment.
Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: proprofschat.com/...

Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch date2016-04-23 2015-11-01 2013-11-01 2010-01-08 2012-01-01 2007-07-01 2002-06-25 2011 Apr 112009-08-01 20172013-04-01 2008-10-01 2012-03-01
Características
Web-based Application Responsive Compatible with all up-to-date browsers. PHP Web application Available on all known up-to-date browsers. Compatible with all up-to-date browsers. Compatible with all up to date browsers. Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integration SlackNoNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)No SlackNo XMPP (Jabber) Jabber compatible-
Desktop Applications Windows Desktop App, Mac OS X coming soon Available on every computer through a internet navigator through IM clients Desktop apps for Windows and Mac OS X.No Web-interface with desktop notifications through IM clients Windows desktop app, Mac OS X and Linux. Desktop apps for Windows and Mac OS. XMPP (Jabber) : Pidgin, Adium Through Google-talk and Skype IM clients on both Mac and Windows Compatible with instant messengers for Windows and Mac- Through IM clients
Native mobile application iOS, Android Native apps for iPhone/iPad and Android devices Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.- Mobile apps for iOS and Android devices. Mobile applications for iPad, iPhone, and Android devices. Android, iOS, Windows PhoneNo No native app, but any Jabber/XMPP app will work Mobile applications for iOS and Android devices. Mobile applications for iPad, iPhone, and Android devices. iOS, Android XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype) Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)No
Works for customers on mobile devices? Mobile friendly UI Works on all major mobile browsers (responsive) yes - optimised for mobile devices Yes. Optimized for mobile devices does not require Flash to work. Adapts to the device Optimized for mobile devices. Yes - optimized for mobile devices Responsive Chat Widget fully responsive chat box Optimized for mobile devices (smartphone & tablet) Works on some mobile devices. HTML5 dashboard
Chat statistics Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration. More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics Comprehensive detailed reports available. Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). Chats summary and details Comprehensive detailed reports available. Detailed Chat Statistics available + Google Analytics Integration Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API
Multi-site Allows you to embed chatbot on different channels with unified data-set. Yes, the Premium Plus package supports multi-site licenses. Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site no extra payment Unlimited There's no limit. One account can be used to manage multiple websites. Unlimited websites. There's no limit. One account can be used to manage multiple websites. One account can be used to manage multiple websites. no extra charge Unlimited in all plans Integrate single or multiple widget per site by group, type of support or user behavior.
Multiple operators Unlimited Each chat agent can have their own unique email login and password Unlimited Yes. Every user can have their own account. Different agent roles available. Every user can have unique email login and password. Different agent roles available. Every user can have their own account. Different agent roles available. Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcripts Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. Unlimited Yes. Chat transcripts are stored in LiveChat. Option to export archived transcripts. Chat transcripts are stored in LiveChat and can be sent to email. Chat transcripts are stored in Live Chat and can be export.. Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.
Offline messages E-mail can be replied Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. Offline messages are saved as tickets. Offline messages are saved as tickets, forwarded to a help desk or email address. Storing in system, sending to email Messages sent to an email address(es) or into a CRM. Offline messages are saved as tickets. Offline messages are saved as tickets. Yes. Synchronous and asynchronous communication mode
Cobrowsing- Monitor what page URL the customer is on, and see what web pages they accessed on your website. You can see their actions in real-time. If necessary, your can take control of the visitor's browser With the use of a 3rd party application.No push webpagesNo Screen recording Guide your visitor to any page of your website.No
Visual customization Customized chatbot, livechat and white label solution. Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. Graphic design customisation: interface to customize the chat window as you want CSS, image upload... Several chat window themes to choose from. CSS customization, branding and white label version are available. Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options. Fully customizable Customize Chat Widget according to your website theme. Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan Fully customizable and text customization
Visitor details See chat users types in real-time, country, town, social networks, etc visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site Geolocation, IP address, referrer links, browser type, language. Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. Detailed information on online visitors include geolocation, time on the website and number of visits and more. You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
Predefined responses Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. Canned responses plus smart answers that are automatically generated. Yes. Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Canned messages with folders, autocomplete and live search. Both common and personal. Using 3rd Party Macros Canned replies are tag-based - by typing in #tag a corresponding answer pops up. Canned response With shortcuts Easily create chat macros and sort them into groups.
International support English speaking chat support 48 langues 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. Multilingual support: French, English, Spanish and German. 39 Languages 40+ languages available. English, Russian- Yes, provide International support Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish Chat support in English, French and Czech 26 languages Multilingual-Support
Clickpath Tracker MagicBrowse + MagicMap See what web pages the visitor has viewed, and the current page they're on. Yes. The user's browsing path is displayed in real-time to provide details on visited pages.- Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. Visitor recording See at what url your chat partners are and how they navigate over your site.No
Transfer to another operator You can assign Multiple teammates by giving access. Shared inbox between operators. What you see is what your team see Transfer to other online agents, and include a private message if necessary. Transfer from Agent to Agent, from expert to agent but also from bot to agent. Yes. Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. type !transfer command to transfer to all available operators, transcript link shows to new operator Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor. Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. Transfer easily between agents, tiers and groups Conversation including chat transcripts can be forwarded to other operators.
Custom extensions Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solution 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier API: Salesforce, Zendesk... Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. Extensible API (JavaScript plugin architecture) http://www.olark.com/docs Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,... 35+ integrations are available with ProProfs Chat Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggers Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ Intelligent Targeting rules. Fully customizable based on scoring and criteria. Yes. LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. Fully customizable rule-based triggers- ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. Proactive chat implementation engages with the visitor on behalf of an agent currently online. Fully Customizable
Visitor Monitoring Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. You can see their actions in real-time. If necessary, your can take control of the visitor's browser Fully customizable rule-based triggers. Yes. Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.- Real-time visitor monitoring of visitor.No Available while user is connected
Video chat Video chat availableNo Human support via video chat. The user can decide whether they are visible or not.No Yes.NoNoNo-NoNo Visitor recordingNoNo
Remote screenshotNoNo With the use of a 3rd party application.NoNo- Available with 3rd party extensions. Screen recordingNo
API Api Javascript, REST- Coming soon. Free API Open API available. Open API Javascript API, Open API http://www.olark.com/docs Open API available. API Available. API's available on request to developers. https://developers.smartsupp.com/ Open API, Javascript API, and remote API to set up advanced chat behavior.
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