|Botsify||Crisp||Formilla||iAdvize||Lime Talk||LiveAgent||LiveChat||Netrox SC||Olark||Paldesk Live Chat||ProProfs Chat||REVE Chat||Smartsupp FREE live chat||SnapEngage||Userlike||Zendesk Chat|
|Description||Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.||Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
|Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.|
We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!
Features listed here: https://www.formilla.com/live-chat-features.aspx
Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
|iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.|
More features: http://landing.iadvize.com/en/video
|Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
Netrox SC is live chat software for real-time sales and customer support on the website.
Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.
Free live chat version has no time or chat limits and fits small websites perfectly.
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.Paldesk Live Chat benefits:
Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.
Paldesk Integrations https://www.paldesk.com/integrations/
Paldesk Features list https://www.paldesk.com/features/
|ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.||REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.|
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
|Free trial period||Yes 14 days free trial||Yes 14 jours d'essai||Yes 15 days, no credit card required.||Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/||Yes 15 days||Yes Trial for 14 days, no credit card required.||Yes 14 days, no credit card required.||Yes 14 days + Completely free version||Yes Free plan, & all paid plans have 14 days free trial||Yes 7 days free trial. No credit card required.||Yes Try Any Plan Free For 15 Days (Free Trial))||Yes||Yes 15 days||Yes 14 days - no credit card required - Free plan available||Yes 14 days|
All sign-ups first start with the Premium Plus 15-day
|Unlimited version starting from $4,2 / month.|
No limits of concurrent chats.
There's no limit of active chats going at any one
|Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A|
Full pricing details available at: https://www.proprofschat.com/pricing/
|Standard Plan: $13.5 (per month for yearly plan)|
Advanced Plan: $22.5 (per month for yearly plan)
After the free trial period, users can subscribe for the following products:
|Launch date||2016-04-23||2015-11-01||2013-11-01||2010-01-08||2012-01-01||2007-07-01||2002-06-25||2011 Apr 11||2009-08-01||2017||2013-04-01||2008-10-01||2012-03-01|
|Web-based Application||Yes||Yes Responsive||Yes Compatible with all up-to-date browsers.||Yes PHP Web application||Yes||Yes Available on all known up-to-date browsers.||Yes Compatible with all up-to-date browsers.||Yes||Yes||Yes Compatible with all up to date browsers.||Yes Compatible with all up-to-date browsers.||Yes||Yes||Yes||Yes||Yes|
|IM (Google Talk, Jabber...) integration||Yes Slack||No||Yes||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||No||Yes Slack||No||Yes XMPP (Jabber)||Yes Jabber compatible||-|
|Desktop Applications||Yes||Yes||Yes Windows Desktop App, Mac OS X coming soon||Yes Available on every computer through a internet navigator||Yes through IM clients||Yes Desktop apps for Windows and Mac OS X.||No Web-interface with desktop notifications||Yes through IM clients||Yes Windows desktop app, Mac OS X and Linux.||Yes Desktop apps for Windows and Mac OS.||Yes||Yes XMPP (Jabber) : Pidgin, Adium||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Compatible with instant messengers for Windows and Mac||- Through IM clients|
|Native mobile application||Yes||Yes iOS, Android||Yes Native apps for iPhone/iPad and Android devices||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||-||Yes Mobile apps for iOS and Android devices.||Yes Mobile applications for iPad, iPhone, and Android devices.||Yes Android, iOS, Windows Phone||No No native app, but any Jabber/XMPP app will work||Yes Mobile applications for iOS and Android devices.||Yes Mobile applications for iPad, iPhone, and Android devices.||Yes iOS, Android||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||No No native app (any Google Talk client or Skype)||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||No|
|Works for customers on mobile devices?||Yes Mobile friendly UI||Yes||Yes Works on all major mobile browsers (responsive)||Yes yes - optimised for mobile devices||Yes||Yes Yes.||Yes Optimized for mobile devices does not require Flash to work.||Yes Adapts to the device||Yes||Yes Optimized for mobile devices.||Yes Yes - optimized for mobile devices||Yes Responsive Chat Widget||Yes fully responsive chat box||Yes||Yes Optimized for mobile devices (smartphone & tablet)||Yes Works on some mobile devices. HTML5 dashboard|
|Chat statistics||Yes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.||Yes||Yes||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes||Yes Comprehensive detailed reports available.||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes Chats summary and details||Yes||Yes Comprehensive detailed reports available.||Yes Detailed Chat Statistics available + Google Analytics Integration||Yes||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes|
|Multi-site||Yes Allows you to embed chatbot on different channels with unified data-set.||Yes Unlimited||Yes Yes, the Premium Plus package supports multi-site licenses.||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes no extra payment||Yes Unlimited||Yes There's no limit. One account can be used to manage multiple websites.||Yes Unlimited websites.||Yes||Yes There's no limit. One account can be used to manage multiple websites.||Yes One account can be used to manage multiple websites.||Yes||Yes no extra charge||Yes Unlimited in all plans||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes|
|Multiple operators||Yes||Yes Unlimited||Yes Each chat agent can have their own unique email login and password||Yes Unlimited||Yes||Yes Yes.||Yes Every user can have their own account. Different agent roles available.||Yes||Yes||Yes Every user can have unique email login and password. Different agent roles available.||Yes Every user can have their own account. Different agent roles available.||Yes||Yes||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes|
|Conversation transcripts||Yes||Yes||Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.||Yes Unlimited||Yes||Yes Yes.||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes||Yes Chat transcripts are stored in LiveChat and can be sent to email.||Yes Chat transcripts are stored in Live Chat and can be export..||Yes||Yes||Yes||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes|
|Offline messages||Yes||Yes E-mail can be replied||Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.||Yes||Yes||Yes Offline messages are saved as tickets.||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes Storing in system, sending to email||Yes Messages sent to an email address(es) or into a CRM.||Yes Offline messages are saved as tickets.||Yes Offline messages are saved as tickets.||Yes||Yes||Yes||Yes Yes||Yes|
|Cobrowsing||Yes||Yes||- Monitor what page URL the customer is on, and see what web pages they accessed on your website.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes With the use of a 3rd party application.||No||Yes push webpages||No||Yes||Yes||Yes Screen recording||Yes||Yes Guide your visitor to any page- Push webpages||No|
|Visual customization||Yes Customized chatbot, livechat and white label solution.||Yes||Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.||Yes Graphic design customisation: interface to customize the chat window as you want||Yes||Yes CSS, image upload...||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.||Yes Fully customizable||Yes Customize Chat Widget according to your website theme.||Yes||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Fully customizable and text customization||Yes|
|Visitor details||Yes||Yes See chat users types in real-time, country, town, social networks, etc||Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes||Yes Geolocation, IP address, referrer links, browser type, language.||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more.||Yes||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes|
|Predefined responses||Yes||- Soon||Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.||Yes Canned responses plus smart answers that are automatically generated.||Yes||Yes Yes.||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Canned messages with folders, autocomplete and live search. Both common and personal.||Yes Using 3rd Party Macros||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Canned response||Yes||Yes||Yes With shortcuts||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes|
|International support||Yes English speaking chat support||Yes 25 languages||Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.||Yes Multilingual support: French, English, Spanish and German.||Yes||Yes 39 Languages||Yes 40+ languages available.||Yes English, Russian||Yes||-||Yes Yes, provide International support||Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish||Yes Chat support in English, French and Czech||Yes 26 languages||Yes Support in English, German, Dutch, Portuguese||Yes|
|Clickpath Tracker||Yes Real-time||Yes See what web pages the visitor has viewed, and the current page they're on.||Yes||Yes Yes.||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes||-||Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.||Yes||Yes Visitor recording||Yes||Yes See at what url your chat partners are and how they navigate over your site.||No|
|Transfer to another operator||Yes You can assign Multiple teammates by giving access.||Yes Shared inbox between operators. What you see is what your team see||Yes Transfer to other online agents, and include a private message if necessary.||Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.||Yes||Yes Yes.||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.||Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes||Yes||Yes Transfer easily between agents, tiers and groups||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes|
|Proactive chat triggers||Yes||Yes||Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/||Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.||Yes||Yes Yes.||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.||Yes Fully customizable rule-based triggers||-||Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.||Yes||Yes||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Fully Customizable||Yes|
|Visitor Monitoring||Yes||Yes||Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Fully customizable rule-based triggers.||Yes Yes.||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||-||Yes Real-time visitor monitoring of visitor.||Yes||Yes||No||Yes Available while user is connected||Yes|
|Video chat||Yes Video chat available||- Soon||No||Yes Human support via video chat. The user can decide whether they are visible or not.||No||Yes Yes.||No Not available.||No||No||-||No||Yes||No Visitor recording||No||No||No|
|Remote screenshot||- Soon||No||No||Yes With the use of a 3rd party application.||No||No||-||Yes Available with 3rd party extensions.||Yes Screen recording||Yes||Yes||No|