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BotsifyCrispFormillaiAdvizeLime TalkLiveAgentLiveChatNetrox SCOlarkPaldesk Live ChatProProfs ChatREVE ChatSmartsupp FREE live chatSnapEngageUserlikeZendesk Chat

Botsify firstly appeared in the year 2016, a pioneer chatbot platform with zero coding skills where a non-techie person can easily create a chatbot. The aim of Botsify is to provide a fully-managed chatbot that helps companies to optimize customer support, acquire qualified leads, promote products and elevate sales & revenue. Botsify makes it possible that humans and chatbots can work in the same place that’s why a live chat solution also witnessed that Botsify is worth trying. With Over five years of services, Botsify is continuously working on the user experience and adding boatload chatbot features like conversation forms, tree store, easy to export data, Dedicated account manager, etc in their services to grow their clients’ business.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer!

Features listed here:

Pricing listed here:
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:
Lime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

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Features list

The fastest way to help customers

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website.

Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.

Paldesk Live Chat benefits:
  • Capture more leads
  • Increase website sales
  • Improve customer loyalty
  • Boost chat response time
  • Chat with your customers – from anywhere

Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk Integrations

Paldesk Features list

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Free trial periodYes 14 days free trialYes 14 jours d'essaiYes 15 days, no credit card required.Yes 7 days - Apply here: 15 daysYes Trial for 14 days, no credit card required.Yes 14 days, no credit card required.Yes 14 days + Completely free versionYes Free plan, & all paid plans have 14 days free trialYes 7 days free trial. No credit card required.Yes Try Any Plan Free For 15 Days (Free Trial))YesYes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 days
Pricing plans
  • Personal: $49 /mo. (For your personal use or startup website & Facebook page),
  • Professional: $149 /mo. (For professionals, multiple websites & Facebook pages),
  • Business: $499 /mo (For businesses and agencies to get going & reselling),
  • Custom: $116 /month (8 operators, white label, SSL security...)
  • Custom: Let’s Talk (For enterprises with high usage & on-premises solutions.)
  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Unlimited version starting from $4,2 / month.

No limits of concurrent chats.

  • Ticket Plan: $15/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly

  • $29/month per seat

Save 35% with a 2 year commitment.
Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at:

Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Launch dateApr. 23rd 2016 Nov. 1st 2015 Nov. 1st 2013 Jan. 8th 2010 Jan. 1st 2012 Jul. 1st 2007 Jun. 25th 2002 2011 Apr 11Aug. 1st 2009 2017Apr. 1st 2013 Oct. 1st 2008 Mar. 1st 2012
Web-based ApplicationYesYes ResponsiveYes Compatible with all up-to-date browsers.Yes PHP Web applicationYesYes Available on all known up-to-date browsers.Yes Compatible with all up-to-date browsers.YesYesYes Compatible with all up to date browsers.Yes Compatible with all up-to-date browsers.YesYesYesYesYes
IM (Google Talk, Jabber...) integrationYes SlackNoYesNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)NoYes SlackNoYes XMPP (Jabber)Yes Jabber compatible-
Desktop ApplicationsYesYesYes Windows Desktop App, Mac OS X coming soonYes Available on every computer through a internet navigatorYes through IM clientsYes Desktop apps for Windows and Mac OS X.No Web-interface with desktop notificationsYes through IM clientsYes Windows desktop app, Mac OS X and Linux.Yes Desktop apps for Windows and Mac OS.YesYes XMPP (Jabber) : Pidgin, AdiumYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and Mac- Through IM clients
Native mobile applicationYesYes iOS, AndroidYes Native apps for iPhone/iPad and Android devicesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.-Yes Mobile apps for iOS and Android devices.Yes Mobile applications for iPad, iPhone, and Android devices.Yes Android, iOS, Windows PhoneNo No native app, but any Jabber/XMPP app will workYes Mobile applications for iOS and Android devices.Yes Mobile applications for iPad, iPhone, and Android devices.Yes iOS, AndroidYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)No
Works for customers on mobile devices?Yes Mobile friendly UIYesYes Works on all major mobile browsers (responsive)Yes yes - optimised for mobile devicesYesYes Yes.Yes Optimized for mobile devices does not require Flash to work.Yes Adapts to the deviceYesYes Optimized for mobile devices.Yes Yes - optimized for mobile devicesYes Responsive Chat WidgetYes fully responsive chat boxYesYes Optimized for mobile devices (smartphone & tablet)Yes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Weekly reporting of chatbot stats, user catbot analytics on the main dashboard and easy to export data with Google sheet and other integration.YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes Comprehensive detailed reports available.Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Chats summary and detailsYesYes Comprehensive detailed reports available.Yes Detailed Chat Statistics available + Google Analytics IntegrationYesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes
Multi-siteYes Allows you to embed chatbot on different channels with unified data-set.Yes UnlimitedYes Yes, the Premium Plus package supports multi-site licenses.Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes no extra paymentYes UnlimitedYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited websites.YesYes There's no limit. One account can be used to manage multiple websites.Yes One account can be used to manage multiple websites.YesYes no extra chargeYes Unlimited in all plansYes Integrate single or multiple widget per site by group, type of support or user behavior.Yes
Multiple operatorsYesYes UnlimitedYes Each chat agent can have their own unique email login and passwordYes UnlimitedYesYes Yes.Yes Every user can have their own account. Different agent roles available.YesYesYes Every user can have unique email login and password. Different agent roles available.Yes Every user can have their own account. Different agent roles available.YesYesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes
Conversation transcriptsYesYesYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.Yes UnlimitedYesYes Yes.Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Chat transcripts are stored in LiveChat and can be sent to email.Yes Chat transcripts are stored in Live Chat and can be export..YesYesYesYes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.Yes
Offline messagesYesYes E-mail can be repliedYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.YesYesYes Offline messages are saved as tickets.Yes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Storing in system, sending to emailYes Messages sent to an email address(es) or into a CRM.Yes Offline messages are saved as tickets.Yes Offline messages are saved as tickets.YesYesYesYes Yes. Synchronous and asynchronous communication modeYes
CobrowsingYesYes- Monitor what page URL the customer is on, and see what web pages they accessed on your website.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes With the use of a 3rd party application.NoYes push webpagesNoYesYesYes Screen recordingYesYes Guide your visitor to any page of your website.No
Visual customizationYes Customized chatbot, livechat and white label solution.YesYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.Yes Graphic design customisation: interface to customize the chat window as you wantYesYes CSS, image upload...Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.Yes Fully customizableYes Customize Chat Widget according to your website theme.YesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYes
Visitor detailsYesYes See chat users types in real-time, country, town, social networks, etcYes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes Geolocation, IP address, referrer links, browser type, language.Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Detailed information on online visitors include geolocation, time on the website and number of visits and more.YesYes You can also show custom visitor info from your database User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes
Predefined responsesYes- SoonYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.Yes Canned responses plus smart answers that are automatically generated.YesYes Yes.Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Using 3rd Party MacrosYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned responseYesYesYes With shortcutsYes Easily create chat macros and sort them into groups.Yes
International supportYes English speaking chat supportYes 25 languagesYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Yes Multilingual support: French, English, Spanish and German.YesYes 39 LanguagesYes 40+ languages available.Yes English, RussianYes-Yes Yes, provide International supportYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYes Chat support in English, French and CzechYes 26 languagesYes Multilingual-SupportYes
Clickpath TrackerYes Real-timeYes See what web pages the visitor has viewed, and the current page they're on.YesYes Yes.Yes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes-Yes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.YesYes Visitor recordingYesYes See at what url your chat partners are and how they navigate over your site.No
Transfer to another operatorYes You can assign Multiple teammates by giving access.Yes Shared inbox between operators. What you see is what your team seeYes Transfer to other online agents, and include a private message if necessary.Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.YesYes Yes.Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.Yes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYesYes Transfer easily between agents, tiers and groupsYes Conversation including chat transcripts can be forwarded to other operators.Yes
Custom extensionsYes Facebook messenger, WhatsApp, Slack,SMS, Website, Live chat, white label solutionYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYes Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes API: Salesforce, Zendesk...Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.YesYes Extensible API (JavaScript plugin architecture) Can connect to all the platforms and software solutions that help your business grow faster; MailChimp, Google Analytics, Facebook, Twitter, Magento,...Yes 35+ integrations are available with ProProfs ChatYesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github, Pipedrive, Slack and many more.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYesYesYes Very powerful automatic targeting with Smart Messages. Read more here: Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Yes.Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.Yes Fully customizable rule-based triggers-Yes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.YesYesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYes
Visitor MonitoringYesYesYes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Fully customizable rule-based triggers.Yes Yes.Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.-Yes Real-time visitor monitoring of visitor.YesYesNoYes Available while user is connectedYes
Video chatYes Video chat available- SoonNoYes Human support via video chat. The user can decide whether they are visible or not.NoYes Yes.No Not available.NoNo-NoYesNo Visitor recordingNoYesNo
Remote screenshot- SoonNoNoYes With the use of a 3rd party application.NoNo-Yes Available with 3rd party extensions.Yes Screen recordingYesYesNo
APIYesYes Api Javascript, REST- Coming soon.Yes Free APIYesYes Open API available.Yes Open API available.Yes Javascript API, Open APIYes Open API available.Yes API Available.Yes API's available on request to developers.Yes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes
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Livechat & Chatbot
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