|LiveChat||Olark||Smartsupp FREE live chat||Userlike||SnapEngage||Paldesk Live Chat||Formilla||LiveAgent||p3chat||Zopim||iAdvize||Netrox SC||Watcheezy||Crisp||Lime Talk||REVE Chat|
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Paldesk is a live chat plugin that helps
businesses proactively chat in real-time with visitors and
customers to their website.
Paldesk integrates with your most popular customer communication channels which means you can connect multiple channels into a single dashboard and respond to all your messages from one place.Paldesk Live Chat benefits:
Stop juggling multiple accounts, logins, and open browser windows and never miss an opportunity to engage or answer your customers.
Paldesk Integrations https://www.paldesk.com/integrations/
Paldesk Features list https://www.paldesk.com/features/
|Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps.|
We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!
Features listed here: https://www.formilla.com/live-chat-features.aspx
Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
To find a replacement you can have a look at this comparison:
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
|iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.|
More features: http://landing.iadvize.com/en/video
Netrox SC is live chat software for real-time sales and customer support on the website.
Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.
Free live chat version has no time or chat limits and fits small websites perfectly.
Watcheezy is an easy to use intelligent live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
|Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
|Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.
You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.
Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.
|REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support.|
As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
After the free trial period, users can subscribe for the following products:
|Free: 0$ per agent/per month Pro: 16% per agent/per month Custom: N/A||Full features & pricing located here:
All sign-ups first start with the Premium Plus 15-day
No limits of concurrent chats.
|Free||Unlimited version starting from $4,2 / month.||Standard Plan: $13.5 (per month for yearly plan)|
Advanced Plan: $22.5 (per month for yearly plan)
|Launch date||2002-06-25||2009-08-01||2013-04-01||2012-03-01||2008-10-01||2017||2013-11-01||2007-07-01||2011-02-01||2010-01-08||2011 Apr 11||2011-01-27||2015-11-01||2012-01-01|
|Web-based Application||Yes Compatible with all up-to-date browsers.||Yes||Yes||Yes||Yes||Yes Compatible with all up to date browsers.||Yes Compatible with all up-to-date browsers.||Yes Available on all known up-to-date browsers.||Yes Rich Web Client||Yes||Yes PHP Web application||Yes||Yes Compatible with all up-to-date browsers.||Yes Responsive||Yes||Yes|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes XMPP (Jabber)||Yes Jabber compatible||Yes Slack||No||Yes||-||No||No||Yes Slack||Yes|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||Yes through IM clients||Yes XMPP (Jabber) : Pidgin, Adium||Yes Compatible with instant messengers for Windows and Mac||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Windows desktop app, Mac OS X and Linux.||Yes Windows Desktop App, Mac OS X coming soon||Yes Through IM clients on desktop and mobile||- Through IM clients||Yes Available on every computer through a internet navigator||No Web-interface with desktop notifications||Yes Available for windows and OS Desktop||Yes||Yes through IM clients||Yes|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||No No native app, but any Jabber/XMPP app will work||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||No No native app (any Google Talk client or Skype)||Yes Mobile applications for iOS and Android devices.||Yes Native apps for iPhone/iPad and Android devices||Yes Mobile apps for iOS and Android devices.||Yes (any Skype, Google Talk or XMPP client)||No||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes Android, iOS, Windows Phone||Yes Mobile application for Iphone, Ipad and ANdroid Devices||Yes iOS, Android||-||Yes iOS, Android|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes||Yes fully responsive chat box||Yes Optimized for mobile devices (smartphone & tablet)||Yes||Yes Optimized for mobile devices.||Yes Works on all major mobile browsers (responsive)||Yes Yes.||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes Works on some mobile devices. HTML5 dashboard||Yes yes - optimised for mobile devices||Yes Adapts to the device||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)||Yes||Yes||Yes Responsive Chat Widget|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes||Yes||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Comprehensive detailed reports available.||Yes||Yes Comprehensive detailed reports available.||Yes Message History, rules performance.||Yes||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Chats summary and details||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)||Yes||Yes||Yes|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes||Yes no extra charge||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes Unlimited in all plans||Yes There's no limit. One account can be used to manage multiple websites.||Yes Yes, the Premium Plus package supports multi-site licenses.||Yes Unlimited||Yes Via Departments||Yes||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited websites.||Yes Unlimited number of websites with Eezy offers||Yes Unlimited||Yes no extra payment||Yes|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes||Yes Every user can have unique email login and password. Different agent roles available.||Yes Each chat agent can have their own unique email login and password||Yes Yes.||Yes||Yes||Yes Unlimited||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Unlimited||Yes||Yes|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes||Yes Chat transcripts are stored in LiveChat and can be sent to email.||Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.||Yes Yes.||Yes||Yes||Yes Unlimited||Yes||Yes Full conversation transcripts available and downloadable||Yes||Yes||Yes|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes Yes||Yes||Yes Offline messages are saved as tickets.||Yes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.||Yes Offline messages are saved as tickets.||Yes||Yes||Yes||Yes Storing in system, sending to email||Yes Offline messages are saved and sent by email||Yes E-mail can be replied||Yes||Yes|
|Cobrowsing||Yes With the use of a 3rd party application.||Yes push webpages||Yes Screen recording||Yes Guide your visitor to any page- Push webpages||Yes||No||- Monitor what page URL the customer is on, and see what web pages they accessed on your website.||No||No||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||No||Yes See in real time exactly waht does your visitors||Yes||Yes|
|Visual customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes||Yes Fully customizable and text customization||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Supports different color themes, text changes, pre-chat form fields, and CSS customization for more options.||Yes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.||Yes CSS, image upload...||-||Yes||Yes Graphic design customisation: interface to customize the chat window as you want||Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice||Yes Customize the live chat module directly in the back office||Yes||Yes||Yes Customize Chat Widget according to your website theme.|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.||Yes Geolocation, IP address, referrer links, browser type, language.||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)||Yes See chat users types in real-time, country, town, social networks, etc||Yes||Yes|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Using 3rd Party Macros||Yes||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes With shortcuts||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.||Yes Yes.||Yes||Yes||Yes Canned responses plus smart answers that are automatically generated.||Yes Canned messages with folders, autocomplete and live search. Both common and personal.||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||- Soon||Yes||Yes|
|International support||Yes 40+ languages available.||Yes||Yes Chat support in English, French and Czech||Yes Support in English, German, Dutch, Portuguese||Yes 26 languages||-||Yes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.||Yes 39 Languages||Yes >20 languages||Yes||Yes Multilingual support: French, English, Spanish and German.||Yes English, Russian||Yes 6+languages available||Yes 25 languages||Yes||Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes Visitor recording||Yes See at what url your chat partners are and how they navigate over your site.||Yes||-||Yes See what web pages the visitor has viewed, and the current page they're on.||Yes Yes.||-||No||Yes||Yes||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes Real-time||Yes|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes Transfer easily between agents, tiers and groups||Yes Chats can be transferred back and forth between operators or groups. Chat history is transferred along with the visitor.||Yes Transfer to other online agents, and include a private message if necessary.||Yes Yes.||Yes !r command in IM apps, one-click in RWC.||Yes||Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent.||Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.||Yes||Yes Shared inbox between operators. What you see is what your team see||Yes||Yes|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes Fully customizable rule-based triggers||Yes||Yes Fully Customizable||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||-||Yes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/||Yes Yes.||Yes||Yes||Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria.||Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them||Yes||Yes||Yes|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes||Yes Available while user is connected||No||-||Yes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.||Yes Yes.||Yes Via Rich Web Client||Yes||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history||Yes||Yes Fully customizable rule-based triggers.||Yes|
|Video chat||No Not available.||No||No Visitor recording||No||No||-||No||Yes Yes.||No||No||Yes Human support via video chat. The user can decide whether they are visible or not.||No||No Chat audio et vidéo utilisant le WebRTC||- Soon||No||Yes|
|Remote screenshot||Yes With the use of a 3rd party application.||No||Yes Screen recording||Yes||Yes||-||No||No||No||No||No||- Soon||No|