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LiveChat is an online marketing, live support and web analytics application for SMB and large enterprises offered in SaaS (software as a service) model.

LiveChat system consists of 3 elements: web-based website chat window, operator application and web-based control panel. The operator application is cross-platform and allow users to log in and conduct a chat with website visitor using desktop (Windows, Mac OS X) and mobile clients (Android, BlackBerry, iOS, Windows Phone).

Name
p3chatZendesk ChatOlarkSnapEngageLive2SupportLiveChatUserlikeHeyBubbleiAdvizeeAssistance Pro Live chat SolutionVideoDeskBanckle ChatVivochaOnetoOnetextZazachatOggChatLivePersonClickDesk
Image
Websitezendesk.com/...olark.comsnapengage.comlive2support.comlivechatinc.com/...userlike.comheybubble.comiadvize.com/en/eassistancepro.combanckle.com/...vivocha.comonetoonetext.comzazachat.comoggchat.comliveperson.comclickdesk.com
Description

P3chat was an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

To find a replacement you can have a look at this comparison: compare-live-chat-support-software-help
P3chat was specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

VideoDesk was a livechat service, to find an alternative:
compare-live-chat-support-software-help

VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

Banckle Chat provides you a feature rich, reliable, economical and highly customizable live chat platform, through which you can communicate with your website visitors and turn them into loyal customers. You can efficiently collaborate with the customers to know what they expect from your products and services. This live chat application helps you grow as a user-centered business.

Vivocha.com is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

One-to-One-Text is a Multi-Operator Live Chat Support tool. The tool enables you to instantly communicate with potential customers visiting your website. The live chat application also acts as Visitor Monitor Tool and helps you to know the geolocation, browser info, pages visited & time spent on the pages. With one to one text you have effective communication. You can also co-browse and share files. The in-built features like Canned Responses, Operator-Operator Call Transfer, Visitor History, Operator Feedback and Call Alerts are increasing your support team's productivity.The application is reliable, secure, easy to install & get started.

ZaZaChat allows Live Chat, Live Call, Email and Knowledgebase management, it is a complete Help Desk Software for e-businesses

ZaZaChat allows real time visitor monitoring and provides visitor demographics (Location, IP, ISP, Referrer)

OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Videoyoutube.com/...vimeo.com/...
Free trial periodYes 14 days free trialYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 15 days free trialYes 14 days, no credit card required.Yes 14 days - no credit card required - Free plan availableYes 14 Days, and Freemium packageYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 15 days - Try full features, no credit card requiredYes Pilot trial availableYes 14 days free trialYes 14 Day TrialYes 30 Days Free TrialYes 14 Days Free TrialYes 14 days free trialYes Free plan
Pricing plans
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • $29/month per seat

Save 35% with a 2 year commitment.
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Customized quote: fully customized platform with choice of features and options.
Plans
  • Free Plan (1 operator with 25 conversations/month)
  • Lite Plan: $9/month (1 operator, unlimited conversations),
  • Pro Plan: $29/month (4 operators, unlimited conversations),
  • Business Plan: $69/month (8 operators, white label edition, unlimited conversations)
  • Premium Plan: $129/month (15 operators, white label edition, unlimited conversations)
Terms
  • Monthly
  • Annual - 10% off
  • 2-Years - 30% off
  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

PLans Basic - $10 - 1 operator Small - $ 20 - 3 operators Pro - $ 40 - 5 operators Enterprise - $ 60 - 10 operators SINGLE OPERATOR Plan is LIFE-TIME FREE
  • Monthly Plan 1-4 Operators : $24.99/opr/mo
  • Monthly Plan 5+ Operators: $19.99/opr/mo
  • Yearly Plan 1-4 Operators: $19.99/opr/mo
  • Yearly Plan 5+ Operators: $14.99/opr/mo
  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
Launch dateFeb. 1st 2011 Aug. 1st 2009 Oct. 1st 2008 Nov. 7th 2003 Jun. 25th 2002 Mar. 1st 2012 Jan. 1st 2013 Jan. 8th 2010 Jan. 23rd 2013 Sep. 1st 2012 Aug. 1st 2010 Sep. 1st 2009 Jun. 20th 2011
Features
Web-based ApplicationYes Rich Web ClientYesYesYesYes HTML 5 SupportiveYes Compatible with all up-to-date browsers.YesYes Full HTML5 and Javascript Web applicationYes PHP Web applicationYesYesYesYesYesYesYes Setup and Visitor MonitoringYesYes
IM (Google Talk, Jabber...) integrationYes-Yes GTalkNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Jabber compatibleYes All Jabber compatible IMs and a very unique Skype integrationNoYesYes Agents use gTalk/JabberYes Google Talk, Skype
Desktop ApplicationsYes Through IM clients on desktop and mobile- Through IM clientsYes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Windows, Mac OS and IM ClientsYes Desktop apps for Windows and Mac OS X.Yes Compatible with instant messengers for Windows and MacYes Using Instant Messaging systemsYes Available on every computer through a internet navigatorYes Windows PlatformNoYes Through IM clientsNoYesYes Through IM ClientsYesYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Native mobile applicationYes (any Skype, Google Talk or XMPP client)NoNo No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.Yes Mobile applications for iPad, iPhone, and Android devices.Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Any Skype or Jabber compatible mobile appYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Web console for mobile devicesNo No native mobile app but mobile video chat SDK available for native Android app integrationYes Android,IOS native applicationNoYesYes Any gTalk/Jabber clientYes for visitorsYes IM (GTalk/Skype)
Works for customers on mobile devices?Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Works on some mobile devices. HTML5 dashboardYesYesYes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.Yes Optimized for mobile devices does not require Flash to work.Yes Optimized for mobile devices (smartphone & tablet)Yes YesYes yes - optimised for mobile devicesYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Mobile video chat SDK available. Works on most mobile and tablet devicesYesYes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.YesYesYes
Chat statisticsYes Message History, rules performance.YesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Chat Transcripts is saved and can be accessible anytime.Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Amazing statistics and reportsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Complete chat statistics with reports and analyticsYes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.Yes interactive graphs, customizable reports availableYes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.YesYes Today's Stats: Visits, Views and Chat Sessions Stats are updated every 15 secondsYesYesYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteYes Via DepartmentsYesYesYes Unlimited in all plansYes Custom Plan AvailableYes There's no limit. One account can be used to manage multiple websites.Yes Integrate single or multiple widget per site by group, type of support or user behavior.Yes UnlimitedYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited site accessYesYes Unlimited in all plansYes Unlimited Site, Unlimited Widget, Unlimited ServicesYesYesYesYes Unlimited domains.
Multiple operatorsYesYesYesYesYesYes Every user can have their own account. Different agent roles available.Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Yes, For PRO and ADVANCED packages onlyYes UnlimitedYes Depends upon subscription packageYesYesYes Unlimited - All versionYes Depends Upon the Subscription PackagesYesYesYesYes Multiple operators. Five simultaneous chats at a time for each operator.
Conversation transcriptsYesYesYesYesYes Saved on server and can be accessed from any time at any place.Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes UnlimitedYes Saved both on server and on local systemYesYes Saved on server, so can be accessed from any place at any timeYes Transcript - InteractionYesYesYesYes Chat Transcripts
Offline messagesYesYesYes Messages sent to an email address(es) or into a CRM.YesYesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Yes. Synchronous and asynchronous communication modeYes Sent to email addressYesYesYes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choiceYesYes + Call Me Back Later and WebleadYesYesYesYes Converted to tickets through built-in helpdesk
CobrowsingNoNoYes push webpagesYesYes Push WebpagesYes With the use of a 3rd party application.Yes Guide your visitor to any page of your website.NoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest- On planYes Co-Browsing - Page Pushing - Form SharingNoYesYes
Visual customization-YesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYesYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Fully customizable and text customizationYes Several themes and text customization + multiple action buttons and your company logoYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Fully customizable interface: graphic design, texts, logo, action buttonsYes interface to customize the chat window as you wantYes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement buttonYes Customizable Invitation Form & Customizable Chat IconsYes Full CSS, White Label, Custom Buttons, Custom LogosYesYes Full customization - White Label, Language, Themes, Color and Text.
Visitor detailsYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User TimeYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data APIYes Support customized visitor informationYes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much moreYes GeolocationYesYesYesYes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Predefined responsesYesYesYes Using 3rd Party MacrosYes With shortcutsYesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Easily create chat macros and sort them into groups.Yes Shortcuts using # symbol in the chatYes Canned responses plus smart answers that are automatically generated.Yes Canned responses available, Can be created by both admin and operators.Yes Canned messages gathered by languageYesYes Macro, TagsYes Canned ResponsesYesYes Default responses as well as canned messagesYesYes Shortcut messages - save multiple phrases as shortcuts.
International supportYes >20 languagesYesYesYes 26 languagesYes Multilingual OptionYes 40+ languages available.Yes Multilingual-SupportYesYes Multilingual support: French, English, Spanish and German.Yes 20 LanguagesYes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)YesYesYes MultilingualYesYesYes
Clickpath Tracker-NoYesYesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes See at what url your chat partners are and how they navigate over your site.Yes Every pages, from referrer to current page with associated time spentYesYesYes Webuser path: number of pages visited, browsing time, navigation pathYesYesYesYesYesYes
Transfer to another operatorYes !r command in IM apps, one-click in RWC.YesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Chat and Chat history is transferable to Agent, Group, with visitors detail.Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Conversation including chat transcripts can be forwarded to other operators.Yes To a specific operator, a group of operator or the first available operatorYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes Chat history is transferred along with the visitor.YesYesYesYesYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Custom extensionsYes Javascript API, Integration with Zendesk, Happyfox, ..Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.Yes APIYes API: Salesforce, Zendesk...Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...Yes API, Many integrations (Zendesk, Salesforce, etc)Yes Full Access to APIs - JavaScriptYesYesYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Proactive chat triggersYesYesYes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully CustomizableYes By time spentYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Customizable rule-based chat triggersYes Rule-based triggersYes Preconfigured rules or Create your ownYesYesYes
Visitor MonitoringYes Via Rich Web ClientYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYesYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes Available while user is connectedYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Complete details through ‘visitors’ section from Operator consolesYes Number of visitors displayed in real-timeYesYesYesYes Visitor State: Chatting, Browsing, Departed. Browsing visitors can be invited to chat proactivelyYesYesYes
Video chatNoNoNoNoNo Not NecessaryNoYesNoYes Human support via video chat. The user can decide whether they are visible or not.NoYes High quality WebRTC video chat with built-in Flash fallback. Call recording available.NoYes-NoNoYesNo
Remote screenshotNoNoNoYesYesYes With the use of a 3rd party application.YesNoNoNo No but remote screen-share, co-browsing and content-share availableNoYesNoNoYesNo
APIYes Widget APIYesYes http://www.olark.com/docsYesYesYes Open APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Free APINoYes Data flow API / UI API / Mobile chat SDKYesYesYesYes for visitor customization, agents...Yes Available in PRO Plan.
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Websitezendesk.com/...olark.comsnapengage.comlive2support.comlivechatinc.com/...userlike.comheybubble.comiadvize.com/en/eassistancepro.combanckle.com/...vivocha.comonetoonetext.comzazachat.comoggchat.comliveperson.comclickdesk.com
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Linkp3chatZendesk ChatOlarkSnapEngageLive2SupportLiveChatUserlikeHeyBubbleiAdvizeeAssistance Pro Live chat SolutionVideoDeskBanckle ChatVivochaOnetoOnetextZazachatOggChatLivePersonClickDesk
Trial and Prices
  • Starter - $1.99/mo (for individual users)
  • Lite - $6.99/mo (for small businesses)
  • Team - $13.99/mo
  • Advanced - $33.99/mo
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month
  • 15 day free trial
  • Bronze : 1 operator, $9.99/month
  • Silver : 1 operator, $19.95/month
  • Gold : 4 operators, $39.95/month

Get one additional operator with Silver and Gold package - Absolutely FREE !
30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: livechatinc.com/...

  • Free Plan: 20 chats/month
  • Userlike Team (37$/month) : 3 Operators, Unlimited chats, all features

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : iadvize.com/...
  • [New 2015] Social Customer service solution: iadvize.com/...

More features: iadvize.com/...
eAssistance Pro Live chat solution offers trial for 30 days. After that user can subscribe live chat solution for 1 month $7, 3 month subscription at $19, 6 month subscription at $45 and 1 year subscription at $79 for single opertaor.

Vivocha is totally free for most users

Each month you get 150 free credits worth $75 and roughly equivalent to
  • 130 chats or callbacks
  • 75 transcripts via mail
  • 75 surveys
  • 30.000 pageviews
  • 3 months of historical data

You can add credits to your account buying credit packets and you spend them when you want on what you need. If we’re regularly spending credits, you can buy one of our monthly subscription plans, and save up to 60% on the normal price.

  • Monthly Plan 1-4 Operators : $24.99/opr/mo
  • Monthly Plan 5+ Operators : $19.99/opr/mo
  • Yearly Plan 1-4 Operators :$19.99/opr/mo
  • Yearly Plan 5+ Operators : $14.99/opr/mo
  • 14-Day Free Trial
  • 1 Operator - $9.95/month
  • 3 Operators - $19.95/month
  • 5 Operators - $39.95/month
Free to $19.99
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English
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Pavel Konon
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Feb. 1st 2023 4:38:59 PM
Nov. 19th 2013 12:00:02 AM
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User reviews and comments

  • EtuESPE on Mar. 9th 2016 9:05:05 AM
  • EtuESPE on Mar. 9th 2016 8:48:23 AM
    rated LiveChat: Prix 3/5
  • gerbora on Feb. 15th 2016 6:32:03 PM
    suggested on HeyBubble to set Pricing plans to Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
  • Charly on Dec. 17th 2015 5:09:21 PM
    commented on Userlike

    Best Chat ever: great design, easy to use, lots of functions!

  • cloygorge on Oct. 3rd 2015 2:26:02 PM
    commented on Live2Support

    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.

  • Candy Ben on Aug. 17th 2015 12:51:19 PM
    commented on Live2Support

    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.

  • Candy Ben on Jul. 30th 2015 12:25:27 PM
    commented on Live2Support

    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.

  • Candy Ben on Jul. 16th 2015 11:56:42 AM
    commented on Live2Support

    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service

  • Candy Ben on Jul. 16th 2015 11:48:17 AM
    commented on Live2Support

    Audrina Joy

  • Jeniffer Maben on Jun. 24th 2015 11:17:51 AM
    commented on Live2Support

    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.

  • shimona on Jun. 1st 2015 1:03:51 PM
    suggested on iAdvize to set Name to live chat
  • Candy Ben on May 29th 2015 10:25:35 AM
    commented on Live2Support

    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.

  • iAdvize UK on May 27th 2015 2:49:01 PM
    suggested on iAdvize to set Name to iAdvize Click to Community
  • Allen White on May 27th 2015 10:29:43 AM
    commented on Live2Support

    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.

  • mothy on Jul. 13th 2014 8:57:23 PM
    commented on Userlike

    Simply the best.

  • Provide Support Live Chat on Jul. 2nd 2014 12:33:22 PM

    Hi @Pavel Konon, could you please add Provide Support Live Chat (socialcompare.com/... to your comparison? It's one of the oldest live chat providers, totally worth to be listed. Thank you!

  • Jackson on Feb. 26th 2014 8:42:12 PM

    Missing one of the best AND Free! PureChat.com

  • David555 on Feb. 18th 2014 10:48:13 PM
    suggested on HeyBubble to set Pricing plans to - Forever Free plan - PRO plan starts at $15 per month - ADVANCED plan starts at $23 per month
  • David555 on Feb. 18th 2014 10:47:31 PM
    suggested on HeyBubble to set Free trial period to yes 14 days
  • JohnM5 on Dec. 12th 2013 4:34:21 PM
    suggested on HeyBubble to set Proactive chat triggers to yes By time spent on pages and domains
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