History of Live Chat

Last update Nov. 19^th 2013 12:06:36 AM

Creation date Nov. 19^th 2013 12:00:02 AM

• 
  Pavel Konon on Nov. 19^th 2013 12:06:36 AMReport

  Description

  LiveChat is an online marketing, live support and web analytics application for SMB and large enterprises offered in SaaS (software as a service) model.

  LiveChat system consists of 3 elements: web-based website chat window, operator application and web-based control panel. The operator application is cross-platform and allow users to log in and conduct a chat with website visitor using desktop (Windows, Mac OS X) and mobile clients (Android, BlackBerry, iOS, Windows Phone).

  Name

  Live Chat

• 
  Pavel Konon on Nov. 19^th 2013 12:00:02 AMReport

  Mode

  60

  Name

  live chat

  Definition

  List of items (18)

  p3chat, Zendesk Chat, Olark, SnapEngage, Live2Support, LiveChat, Userlike, HeyBubble, iAdvize, eAssistance Pro Live chat Solution, VideoDesk, Banckle Chat, Vivocha, OnetoOnetext, Zazachat, OggChat, LivePerson, ClickDesk

  List of criteria (39)

  Name, Image, Website, Description, Video, Free trial period, Pricing plans, Launch date, Features, Web-based Application, IM (Google Talk, Jabber...) integration, Desktop Applications, Native mobile application, Works for customers on mobile devices?, Chat statistics, Multi-site, Multiple operators, Conversation transcripts, Offline messages, Cobrowsing, Visual customization, Visitor details, Predefined responses, International support, Clickpath Tracker, Transfer to another operator, Custom extensions, Proactive chat triggers, Visitor Monitoring, Video chat, Remote screenshot, API, Social Networks, Like, Website, Twitter, Facebook, Link, Trial and Prices